Technology Facilitator Resume Winston-Salem, NC - Hire IT People

SUMMARY

Install, maintain, troubleshoot and upgrade computer hardware and software
Migrate office computers from Windows XP to Windows 7 to Windows 10
MS Windows Desktop Operating Systems XP, W7 & W10
Knowledge of networking and connectivity - DHCP, DNS, LAN/WAN hardware
Perform in a manner consistent with company Vision, Mission Statement and Operating Principles

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technology Facilitator

Confidential, Winston-Salem, NC

Responsibilities:

Facilitates the implementation of Technology within the school building.
Provided desk side support for users having issues with their computers and laptops.
Reimaged and reconfigured machines to be able to connect to the Domain.
Reset/unlocked user’s accounts in the active directory.
Performed other job-related duties and activities as requested

Technical Analyst

Confidential, Greensboro, NC

Responsibilities:

Provided technical solutions by interpreting customer problems, researching available resources, and applying solutions.
Provide remote assistance for users via net meeting, remote assistance, Teamviewer.
Worked with Vinst and BMC Remedy ticketing system to manage issues that arise.
Performed training for remote users to show them how to access the VPN remotely.
Assisted users with their Microsoft Exchange account on iPhone, Android and Blackberry devices.
Reconfigured user exchange accounts when they had issues receiving emails on their devices.
Held weekly meetings with the facility I was assigned, to ensure processes were running smoothly.

NOC Tech/Project Manager

Confidential, Winston-Salem, NC

Responsibilities:

Inventory Control Specialist

Confidential, Winston-Salem, NC

Responsibilities:

Developed accurate and consistent enhancements to the inventory reporting structure.
Input product description information into current inventory spreadsheet and Salesforce.
Performed visual validation of received merchandise from original purchase order.
Performed in a manner consistent with company Vision, Mission Statement and Operating Principle.

Network Operations Center Technician

Confidential, Winston-Salem, NC

Responsibilities:

Worked with internal customers, external customers and information technology administrators to resolve technical problems for LAN/WAN services remotely.
Knowledge of networking and connectivity - DHCP, DNS, Cabling, etc.
Supported LAN/WAN hardware, Microsoft and Internet software provided to our internal and external customers.
Installed, maintained and networked computers, printers and other peripheral equipment, as well as configured broadband equipment for customer sites.
Assisted in the configuration of cisco and Edgewater routers and switches to support VoIP and internet traffic.
Assisted in the migration of the office computers from windows XP to Windows 7.

Technical Support

Confidential, Concord, NC

Responsibilities:

Provided high quality customer service and technical support
Identified customer’s technical knowledge and adjusted problem-solving communication accordingly
Provided technical solutions by interpreting customer problems, researching available resources, and applying solutions.