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Network & Pc Technician Resume

Paterson, NJ

SUMMARY:

  • Accomplished Technical Support Technician with 15+ years of experience in data center processes and management.
  • Knowledgeable in rack and software installation, cabling and vendor management. Demonstrated leadership and subject matter expert that gets results and meets company demands.
  • Quick starter and dedicated contributor to the team as the subject matter expert or leading by example through supporting the development and growth of other team members to assist in project completion.
  • Technical Support & Troubleshooting Ticketing System User Training & Support Operating Systems Installation Software Installation & Configuration Customer Service Project Management
  • Technical Roadmap Process Optimization Architectural Strategy
  • Strong ability to analyze, install and test software as well as configuration of Dell and HP switches along with troubleshooting fibers and cabling.

RELEVANT SKILLS:

Computer Skills: Microsoft Suite (Excel, Word, Outlook, PowerPoint), Microsoft Visio, Microsoft Access, Adobe Creative Suite, Linux,, RHEL, Powershell, Vi Editor, Google Chrome, Google Suite

Databases: Oracle 11g, Microsoft Access, SQL Server

Languages: Familiar with Python

PROFESSIONAL EXPERIENCE:

Network & PC Technician

Confidential, Paterson, NJ

Responsibilities:

  • Supporting the maintenance and resolution process of the technical network for the Paterson, New Jersey Public School District.
  • Updating and managing Chromebooks, Smartboards, Desktops, phone systems along with all the supporting network elements such as routers, switches and hubs from physical to presentation level for the second largest public school district in New Jersey.

Principal Engineer

Confidential, Branchburg, NJ

Responsibilities:

  • Performed software installation and switch configuration within the Confidential cloud platform - core.
  • Executed switch testing and circuit facilities verifications in Confidential data center in New Jersey
  • Led the implementation of the entire New Jersey, Tampa and Maryland Confidential cloud platform-core.
  • Sole point of contact for object storage within the entire Confidential cloud platform.
  • Coordinated with all local engineering teams and hardware/software vendors to provide resources relative to the data center cabinet builds, fiber cabling and facilities.
  • Effectively managed vendors and onsite support to achieve the required turn-up and project completion dates.

Network Engineer

Confidential, Branchburg, NJ

Responsibilities:

  • As subject matter expert for IMS-core, announcement platform, subscriber database and ringback tones, and CMDS (content, management & distribution services), answered all vendor related questions.
  • Implemented Confidential Cloud platform as part of a team, which provided great network performance and service to millions of Confidential customers.

Systems Technician

Confidential, Branchburg, NJ

Responsibilities:

  • Performed Troubleshooting, upgraded, and administered to multiple vendor systems.
  • Installed, operated, administered, and performed advanced maintenance of the regional data network elements.

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