SUMMARY:

Well - rounded and highly driven Network and Systems Engineer with over 9 years of experience. Offering a multitude of skills and expertise across multiple industries and platforms. Able to quickly and TEMPeffectively implement new technologies and has a passion for continuous learning. TEMPEffective in network design, set-up, and administration. Possesses a top-tier combination of technical skill with interpersonal/business acumen.

TECHNICAL SKILLS:

Protocols: RIP, OSPF, EIGRP, & BGP

Cisco Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX & 27XX series

Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus 9k, 7k, 5k, 2k, & etc

First Hop Redundancy: HSRP, VRRP, GLBP, ASA firewall & etc

Monitoring Tools: Syslog, SNMP, PRTG, & etc

Autantication: TACACS+, RADIUS, Cisco ACS

Security/Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Network Engineer

Responsibilities:

• Designed, configured, and installed network infrastructure solutions for company’s Data Centers
• Provided support, documentation, and training to the NOC and/ or Support teams
• Investigated and found root cause of related issues i.e. L3 routing protocols (RIP, OSPF, EIGRP, & BGP)
• Supported customer with configuration and maintenance of ASA firewalls to support Customer VPNs and protected servers
• Designed, implemented, and managed company LAN, WAN, WLAN, Routers, Switches, Firewalls, VPN and upgraded hardware/software to required specifications
• Configured and troubleshoot various WAN technologies: MPLS, T1, T3 and Multilink PPP T1
• Built Site-to-IPsec VPN over Frame-relay & MPLS circuit on various models of Cisco router to
• Configure MPLS services in exiting MPLS backbone to interconnect customer locations with resources
• Facilitate adding new business partners to new and existing infrastructures
• Assist in the development of architecture solutions to meet project specifications
• Provided internal Level 1 Support of layer 2 switching, EIGRP and BGP routing
• Perform disaster recovery operations and record backups when required

Confidential, Brooklyn Park, MN

NOC Engineer

Responsibilities:

• Resolved of Tier 1, Tier 2 and Metro Ethernet incidents as a hands-on expert
• Back up network data
• Actively monitored multiple sites networks/switches/routers/firewalls nationwide
• Configured and installed networking equipment as needed
• Participated in on-call rotation with engineering staff
• Monitored network performance and uptime and responded quickly to incidents
• Perform routine maintenance or standard repairs to networking components or equipment

Confidential, Saint Paul, MN

IT Support and Network Engineer

Responsibilities:

• Performed cabling, racking, and configuration for routers, switches, and firewalls
• Configured RADIUS or TACACS+ autantication on cisco ASA firewalls
• Provided access to users resetting passwords, granting access/privileges to users
• Provided front line support for students, staff, and Faculty in resolving technical issues
• Maintained all desktops to include, updates, software, hardware, and network issues
• Managed dozens of tickets on a daily basis, while educating students, staff, and Faculty resulting in a 25% reduction in computer related calls

Confidential, Minneapolis, MN

Technical Support (Help Desk)

Responsibilities:

• Installed, configured, maintained, and supported desktop systems based on employee service request using SCCM or proprietary tools for remote access
• Migrated from Windows 7 to Windows 10, imaged and pushed application using Altiris
• Used ServiceNow for ticketing system to report incidents and escalated issues if not resolved
• Experienced in client facing and escalation handling using ServiceNow for ticketing systems
• Provided on-site and remote support; emergency on-call support as needed
• Documents help desk requests and resolution
• Provide telephone support related to networking or connectivity issues
• Test repaired items to ensure proper operation