Human Resource Generalist/Payroll Assistant Resume Milwaukee/Waukesha, WI - Hire IT People

SUMMARY

Versatile, Confidential Administrative Professional with exceptional office/freight management, human resources, team leadership, problem solving and customer service skills.
Career highlights include skillfully managing a 75 - member Confidential workforce, reducing turnover 50% and ensuring smooth on-time payroll processing at temp staffing agencies, delivering outstanding customer service for 2 departments simultaneously at Confidential, and reliably coordinating 85 shipments daily of media products to retailers nationwide for Confidential .
A thorough, dependable and enthusiastic contributor with a “make it happen” attitude. Always go the extra mile to deliver on commitments.
Excellent organizational and follow-through skills with an emphasis on details.
Flexible and focused, adept at staying on-task and on-time despite shifting priorities and tight deadlines. Thrive in independent or collaborative work environments.
Consistently demonstrate practical yet imaginative approaches to service delivery, workflow management and process improvement.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Milwaukee/Waukesha, WI

Human Resource Generalist/Payroll Assistant

Responsibilities:

Slashed turnover 50%, by posing and implementing more flexible/enhanced training and free babysitting services.
Rapidly responded to employee questions/concerns, preventing further escalation.
Stepped in to cover for person on maternity leave and accurately processed payroll for 75 employees.
Met all payroll deadlines even when timesheets came in sporadically or didn’t arrive on time.

Confidential, Pleasant Prairie, IL

Office Coordinator

Responsibilities:

Successfully managed 85 or more shipments per week. Kept track of every freight trailer that docked in the warehouse, what it was being loaded with, and its destination.
Overcame challenges on a daily basis in a calm and capable manner, including late products, slow paperwork and forklift/packaging machine breakdowns.
Worked collaboratively with other departments to rectify issues and ensure on-time delivery.
In the case of damaged or missing merchandise, made it a top priority to deliver a replacement product to client at no cost.

Confidential, Sturtevant, WI

Customer Service Representative

Responsibilities:

Effectively serviced customers in 2 very different departments on a daily basis.
Maintained knowledge of current photo products and cellular phone services, leading to profitable sales of photos and phone contracts/accessories.
Increased customer satisfaction and retention by calling the cell phone provider on the spot to resolve issues with bad signal reception, billing, re-activations, etc.

Confidential, Racine, WI

Office Manager

Responsibilities:

Primary liaison and translator between the customer and team of contractors.
Attained all client goals and maintained the contract until completion.
Capably handled a wide variety of employee issues regarding pay, insurance, benefits, vacations, personal time off, health, transportation and supervisory conflicts.
Assisted in recruiting, screening and interviewing hundreds of candidates; hired and oriented about 50 per month (at peak).
Only manager in the office; worked with little to no supervision.