Spearheaded implementation of organization’s job ticketing procedure that greatly increased efficiency of job ticket resolution to over 50%.
Responsible for initiating, tracking and resolution of job tickets within organization’s ticketing system application.
Delivered Tier I and II support to customers in the application of routers, switches, servers, firewalls and network hardening.
Efficiently resolved over 1,000 customer requests in a 10 - month period, exceeding organizational standards.
Transfer data/files between unclassified and classified networks.
Executes installation/modification, maintenance and deployment of $4 million in cyberspace systems and equipment platforms.
Managed network Access Control List (ACL), entering over 450 MAC addresses in a single day, enhancing efficiency of Windows 10 migration.
IT Project Manager: Coordinated and implemented Windows 10 migration to entire organization; over 2,000 machines migrated.
Ensure that requirements are met for Nuclear Operational Readiness Inspection (NORI) on a yearly basis.
Manages the installation and configuration of software operating systems, replacement of components and all authorized applications.
Routinely researches, evaluates, and provides customers with recommendations on aspects of use, installation, or modification of systems and applications.
Promote Information Assurance Programs, including communications security, emission security, information security, and operations security.
Windows 7, 8, 10, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016 administration.
Experienced in various methods of system recovery, upgrading hardware and software to prevent system failures.
Proficient in the utilization of Cisco VPN Client, Microsoft System Center Configuration Manager (SCCM), Powershell, Active Directory administration, Cisco Access Control System (ACS), PKI, Commvault data backup and recovery, and Risk Management Framework.
Performs configuration and change management of a complex network infrastructure to include; switching, VLAN, and virtual port channels.
Implemented and managed an innovative application utilized by the office for conducting all investigations, greatly increasing effective communication and information sharing.
Routinely organized on the use of different technological devices to include: desktops, laptops, tablets, cellular telephones, Cellebrite, which is a digital forensics platform used to analyze various types of data, digital camera equipment, surveillance systems, radios, money counters, and electronic surveillance “wiretap” equipment.
Prepared thorough reports of investigation that assisted prosecutors in the execution of their duties.
Successfully implemented the first ever Narcotics Investigation Unit in Department history.