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System Administrator Resume

CA

SUMMARY:

  • O365, Shibboleth/SAML/SSO integration, Splunk, Windows Server management, Active Directory Management, Group Policy Management, Print Server Management, VMware vSphere, Citrix studio, Backblaze B2, Panorama, EMS management software, Filemaker, FUND - EZ, MSP360, Hyper-V, VM creation, Windows System Center Configuration Manager, UNIX/linux, Windows/Mac based operating systems, Python, HTML/CSS, JIRA, Adobe CC, ZOOM conference meeting software, Slack, and OnBase Enterprise Content Management Software.
  • 9+ years of Active directory and Group policy experience.
  • 9+ years of Technical Support
  • 5+ years of System Administrator experience
  • Excellent customer service and communication skills.
  • Ability to effectively multi-task, excellent organizational skills, and detail oriented
  • Familiar with University Practices and Procedures.
  • Understanding of the principles of Cyber Security and the protocols required for the research and analysis of exploits and sensitive d Confidential recognition as defined by MSSEI (UC Berkeley) guidelines.

PROFESSIONAL EXPERIENCE:

Confidential, CA

System Administrator

Responsibilities:

  • Ensure that all Windows / Linux servers and systems are secured by establishing a routine monthly update. This includes installing upgrades/patches, migration to the latest server OS, system optimization, establishing system monitor with the use of Splunk, and maintaining campus security protocols.
  • Revamped our web applications with SSO integration using SAML / Shibboleth. This is to ensure the security of our students, faculty, and staff members.
  • Played a principal role in the development and implementation of O365. This includes user and group management, security infrastructure, mail flow, and development of automations using Microsoft Flow.
  • Perform, developed, and maintain regular backup operations for Windows Servers and O365 with the use of Backblaze B2 and MSP360.
  • Responsible for actively maintaining, configuring and troubleshooting the departmental firewall.
  • Assist help desk support by making sure all desktop applications, workstations, and related equipment problems are resolved in a timely fashion.

Confidential, San Francisco, CA

Service Desk User Specialist/Endpoint Management Specialist

Responsibilities:

  • Delivered end-user support to identify computer problems and advise on solutions. This includes logging and keeping records of customer/employee queries in an online ticketing system, updating self-help documentation, and visiting end users/clients to support the resolution of the issues.
  • Supervised and aid student assistants. This includes acquainting students to their role and expectations for working in IT on campus, providing in skills and procedures to work on tasks, and empowering students to succeed and take ownership.
  • Coordinated with team members and clients for execution of projects. This includes communicating with clients to ensure projects are delivered in a timely manner, assisting project managers to define project scope and objectives, and manage changes in the project scope and schedule.
  • Assisted team members with Active Directory Users & Groups and SCCM implementation.

Confidential, San Francisco, CA

User Support Technician

Responsibilities:

  • Implemented and maintained Active Directory Users & Groups, server file shares, and Group Policy within various departments.
  • Performed internal cybersecurity analysis in accordance with the CSU Policy #8050.0 and HIPAA. This encompassed researching malware, creating documentation, communicating findings, and following up with the end user about the infected machine.
  • Arranged documentation for security compliance requirements. This was organized for any unexpected auditors who might stop by.
  • Supervised and prioritized work activities for student assistants.
  • Provided end user support and customer service while maintaining workstations with 7+ departments. This included upgrading existing PC applications, troubleshooting, and creating documentation as needed including installation, support, and .
  • Assisted the Systems Administrator with maintaining server VMs and printer servers.
  • Developed OnBase templates for management of documents.

Confidential, San Francisco, CA

Equipment Specialist

Responsibilities:

  • Developed Access d Confidential base for document management.
  • Performed cyber security analysis, created documentation, and followed up on supported users’ vulnerability issues. This entailed researching the viruses for potential breach and/or exploit, and the c Confidential loging of identified d Confidential as CSU security Level 1 and/or Level 2.
  • Coordinated with staff in the Information Security Office on potential security exposures.

Confidential, San Francisco, CA

Technical Student Assistant

Responsibilities:

  • Provided customer support to functional users within Student Affairs Enrollment Management (SAEM) analyzing and providing resolution of computer-related support issues. These included networking, OS, hardware, printers, and other application performance/function issues.
  • Established relationships with supported users, both technical and non-technical, to provide an increased and personal level of support.
  • Maintained accurate and detailed customer support call information and inventory records utilizing spreadsheets and d Confidential base tools.
  • Provided PC and applications support including installation, maintenance, and individual users and groups within SAEM.
  • Coordinated system backup d Confidential /cycle from EMT to campus IT group.
  • Performed troubleshooting of hardware, software, and network problems.
  • Worked closely with the Enrollment Management Technology (EMT) supervisor on a maintenance schedule, inventory, and developed standard procedures to improve users’ knowledge base.
  • Utilized an online inventory and tracked off-line inventory
  • Assisted the greeter at One Stop Student Services with computer problems and update maintenance.

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