SUMMARY:

• Solid computer operations background involving installation, maintenance, and troubleshooting of operating systems, and numerous software applications.
• Experienced as a technical trainer/instructor with strong knowledge in software troubleshooting and technical training.
• Ability to translate technical information and make it easily understood by nontechnical audiences.
• Learn new systems and software readily. Strong desire to expand computer knowledge and apply it to improving business processes.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2008/2012/2019 IBM AIX 6.1/7.1/7.2, Linux RHEL 6.7/6.9

Applications: Microsoft Office Suite, GlobalSCAPE EFT Enterprise 6.4.7/7.4.5, BMC Control - M Workflow Automation 8.0/9.0

IBM Web: Sphere Application Server (WAS) 7.0/8.5

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator, EDI Support Lead

Responsibilities:

• Manage corporate EDI support applications, GlobalSCAPE EFT Enterprise and BMC Control-M Workflow Automation, at client site.
• Automate internal/external file transfers and maintain batch processes for claims, eligibility, positive pay (bank), accumulators, PBM, contract policies and other proprietary files.
• Lead EDI Support tower in weekly meetings. Discuss improvement opportunities with client relationship (Trustmark).
• Handle service requests/incidents in ServiceNow and prioritize work based on service level agreement and customer impact. Supply ticket data to Trustmark (client) in dashboard format. Provide continuous improvement on service request/incident forms/templates.

Confidential

Systems Administrator

Responsibilities:

• Automated internal/external file transfers and maintain batch processes for claims, eligibility, positive pay (bank), accumulators, PBM, contract policies and other proprietary files. Implemented over 350 new event rules and interacted with over 200+ clients/clients’ vendors since 2016.
• Managed the GlobalSCAPE application upgrade and communicated the change with external clients/vendors and internal stakeholders/change advisory board.

Confidential

Systems Administrator

Responsibilities:

• Mentored Command Center team on Confidential and Control-M requests and incidents. Managed and assisted with their Level 2/3 service requests/incidents/problems. If they cannot resolve the service request/incident in a timely manner, the requestor normally escalated tickets directly to me.
• Functioned as GlobalSCAPE and Control-M on call support during critical implementation stages. Trustmark’s 4 FTP sites comprised of 2,400 user accounts and 3,700 event rules.
• Updated Control-M workflow design and maintained knowledge articles according to existing workflows. Met with application support teams to receive/provide feedback on job performance.
• Participated in the 8-person weekly on call rotation that oversees all network/host/VM escalation issues.
• Provided additional assistance in various technologies to IT operations group (whenever deemed necessary).

Mid-range Systems Administrator

Responsibilities:

• Implemented operating system (OS) level changes necessary to minimize software vulnerabilities and downtime in IBM AIX environment.
• Supported and maintained IBM PowerHA solution within AIX. Assisted vendor (Sirius Solutions) in implementation and continued support.
• Worked with various application teams to identify and troubleshoot software applications in AIX environments. Implemented application production changes in AIX environments during maintenance windows.
• Provided additional assistance in various technologies to IT operations group (whenever deemed necessary).

Senior Operations Analyst

Responsibilities:

• Implemented data exchange solutions for internal/external processes adhering to our Data Exchange Policies. Maintained corporate EFT application GlobalSCAPE v6.4.7 to automate file transfers for claims, eligibility, positive pay (bank) and other proprietary files. Implemented over 400 event rules and interacted with over 75+ clients/clients’ vendors since 2009.
• Maintained and operated 22 IBM AIX logical partitions (LPAR), which support multiple web applications and the company’s virtual water cooler. Upgraded AIX operating systems to latest technology levels and communicated changes to management.
• Maintained IBM iSeries LPAR advanced job scheduler, and assisted applications team to automate file transfers using Patrick Townsend’s Alliance FTP Manager 7.43.
• Assisted in company’s annual Disaster Recovery to restore data within 56 hours.
• Monitored and supported disk backups and data restores in both IBM AIX and iSeries environments using Tivoli Storage Manager (TSM) and Backup, Recovery and Media Services (BRMS).
• Assisted users and applications staff in processing service requests/incidents and change management requests using BMC Service Desk Express 9.7.
• Supported on call responsibilities for 1st and 2nd shifts, which includes weekends, non-business hours and holidays.

Confidential

IT Consultant

Responsibilities:

• Monitored system messages, recognized, and communicated abnormal system activity.
• Monitored and performed file transfers and manipulation of date files throughout the system.
• Ensured all files are transmitted for processing.
• Maintained documentation of existing processes, production job schedules, hardware, and software.

Confidential

Information Technology Manager

Responsibilities:

• Led a team of 5+ IT professionals in the operations and maintenance of hotel and casino hardware/software, which includes IBM’s Lodging Management System (LMS).
• Worked on Sarbanes-Oxley (SOX) and Payment Card Industry (PCI) initiatives due to corporate merge.
• Served as liaison between business and technology groups, gathered requirements, oversaw definition of specifications, coordinated implementation, and verified integration test results against requirements.
• Managed hardware support contracts for servers, specialized peripherals related to casino industry, as well as software support.
• Provided 24/7 IT support for all server hardware.
• Functioned as PC Specialist, Computer Operator, or Security Administrator (whenever deemed necessary).

Confidential

Business Analyst

Responsibilities:

• Led fifteen-member team in home-grown AS/400 query training course.
• Implemented AS/400 queries for Inventory Control Department.
• Provided support and analysis for outsourced demand planning/replenishment system.
• Calculated inventory forecast using outbound shipments and POS; built adequate inventory levels for company accounts in 4th quarter of 2005.
• Kept track of in-stocks and sales for over 1,200 titles.
• Maintained 90% - 98% in-stock levels appropriate for Target Retail account using FileMaker Pro 7 database.