SUMMARY:

• IT Professional offering high - level, expert technical support to end users, including but not limited to, operating system functionality, network connectivity,, and hardware/software/peripheral installation and maintenance in alignment with organizational computer technical needs, goals and strategies.

TECHNICAL SKILLS:

• Windows Server 2008, 2012, 2016, Physical and Virtual
• Remote Support Tools: Dameware, TeamViewer, and RDP
• Windows 7, Windows 10, on desktop and laptop hardware
• Active Directory OU Structures, Group Policy, DNS, DHCP

PROFESSIONAL EXPERIENCE:

System/Network Administrator

Confidential

Responsibilities:

• Installed, configured, and supported software ranging from general business productivity to specialized CAD programs and custom developed business integration tools
• Provided direct and remote support for 120+ business and end users with varied and unique needs
• Configured and managed Windows based desktops, laptops, and servers directly and via image creation/deployment
• Implemented virtualization of servers using VMware ESXi and subsequently converted to Microsoft Hyper-V
• Installed, configured, managed network switches, routers and cabling
• Provided remote management and support of hardware and software using Dameware and TeamViewer
• Configured and supported network and local printers, including centralized print management servers
• Designed, implemented and managed Active Directory, OU structures, and AD permissions
• Implemented and managed user, computer, and domain group policies
• Oversaw Microsoft WSUS server for updates, vulnerability remediation, and patch management
• Installed, configured, and managed Kaspersky Endpoint Security server for antivirus and encryption
• Responsible for administering software and licensing entitlements using FlexLM
• Managed incident and request ticket workload using Spiceworks and ServiceNow systems
• Served as primary IT specialist, resource, advocate, liaison, and expert in end-users on information sharing technologies, strategies, processes and solutions
• Managed IT projects including domain consolidation of 3 separate domains and office locations, desktop rollouts, and infrastructure and software upgrades
• Identified and analyzed IT workflow process improvement opportunities, resulting in improving end-users experience, cost savings, and departmental productivity
• Collaborated, communicated and worked closely with other IT staff, business/IT management, and corporate IT regarding business and technical needs in a geographically distributed environment

Mechanical Designer/IT Administrator

Confidential - Woodbury, MN

Responsibilities:

• Created and drafted mechanical designs utilizing Siemens NX, SolidWorks, Autodesk Suite, and PTC software
• Provided guidance, instruction, direction and leadership to team
• Supported IT system operations including troubleshooting, installation, and configuration of hardware, software, imaging desktops, and laptops