SUMMARY:

• Detail oriented energetic Systems/Networking/Desktop administrator with over
• 15 years of combined experience in a Helpdesk/Desktop and Networking environment with high efficiency within Windows and Vmware environment.

TECHNICAL SKILLS:

• Cisco, Vsphere, HyperV, Microsoft Windows server 2000/2003/ 2008/2012/2016
• VPN, Firewall, Citrix, and veeam with a solid understanding of DNS
• DHCP, TCP/IP, SMTP along with WAN/LAN and Active Directory

PROFESSIONAL EXPERIENCE:

Network Administrator

Confidential

Responsibilities:

• Manage Active Directory with heavy emphasis on windows 2008/2012/2016 server environment.
• Build and administer physical and virtual servers.
• Manage and administer office 365.
• Familiar with 3PAR SAN storage.
• Familiar with cisco routers and switches.
• Familiar with Symantec endpoint protection
• Experience with Veeam backup manager.
• Administer and manage Rightfax enterprise server and gateway.
• Experience with Bluecoat proxy.

Network Specialist

Confidential

Responsibilities:

• Administered office 365 by applying groups, policies, resources and shared mailbox access.
• Managed and configured Symantec backup exec and Symantec endpoint protection.
• Experience with Solarwinds network performance monitor.
• Managed and maintained APC power units, such as UPS / PDU’s and environmental protection devices.
• Experience with HEAT ticketing system with heavy emphasis on SLA.

Technical Support Specialist

Confidential

Responsibilities:

• 2000 + end user running windows 2000/2003 server environment.
• Installed VPN and Citrix clients while trouble - shooting remote access issues.
• Managed and configured Blackberry, Iphone, Ipad and Samsung mobile devices.
• Supported windows 98, NT, 2000 and windows XP.
• Managed and configured Ghost imaging using Norton ghost.
• Setup Printers and scanners along with static IP with a solid understanding of DHCP.

Desktop/Helpdesk Support

Confidential

Responsibilities:

• Responsible for supporting 5000+ End users in a Windows 2000 Server environment.
• Managed windows 2000 server with intense emphasis on active directory.
• Managed windows 98, NT, 2000 and Windows XP.
• Provided support for Ghost Imaging using Norton Ghost.
• Supported Office XP Professional with heavy emphasis on Outlook.
• Managed Server updates Specifically, Mcafee antivirus, windows update patches.
• Supported Dameware, Goverlan and netmeeting Remote Control.

Desktop/Helpdesk Support

Confidential

Responsibilities:

• Worked as a Network Consultant for Dr. Whites Residents.
• Worked as a Computer Support Technician for Dr. Flamingo.
• Supported the American Lung Association as a Desktop Support Specialist.
• Supported AMC Corp. as a Break Fix technician.

Desktop/Helpdesk Support

Confidential

Responsibilities:

• Managed and supported the New Jersey and New York office.
• Managed Novell and NT servers.
• Administered new user accounts on NT and Novell OS.
• Managed and administer new outlook email addresses.
• Assisted users with Microsoft Office XP and Lotus Notes.
• Assisted users with Microsoft windows millennia, 95, 98, NT, 2000 and XP.
• Managed backup server on NT and Novell servers.
• Managed software applications for end user desktop using Novell Zenworks.
• Provided strong knowledge of DSL, FTP, and TCP/IP.
• Provided ghost imaging using Norton Ghost, and partitioning using partition magic.
• Installed and configured all hardware and software related issues.
• Repaired and troubleshot Confidential, Dell, Compaq and Toshiba laptops.
• Repaired and troubleshot HP, Canon, and Tektronics Printers.

Desktop/Helpdesk Support

Confidential

Responsibilities:

• Lead Tech - Assisted technicians with exigent hardware and software related issues.
• Migrated Compaq and Confidential computers running Windows 2000 on a consistent basis from one floor to another.
• Fleet Boston bank migration.
• Supported a 10,000 end user LAN/WAN environment.
• Supported Novell, windows 3.11, Windows 95, Windows NT and windows 2000.
• Managed software applications to users desktop using Novell Zenworks.
• Supported token ring and Ethernet connections.
• Assigned IP addresses, Mac addresses for both workstations and printers.
• Created print queues for network printers.
• Setup IP printing for user running Windows NT.
• Provided image uploads using WinInstall.
• Provided strong knowledge of DSL, FTP, and TCP/IP.
• Assisted in special migrations that consisted of end users.
• Setup user’s accounts for windows 3.11, Windows 95, Windows NT and Novell.
• Troubleshot and repaired hardware and Software related issues.
• Repaired and troubleshot Confidential, Dell, Compaq and Toshiba laptops.
• Troubleshot Lotus notes, outlook express, word, excel, access, PowerPoint, FrontPage. Viseo and rumba.
• Repaired and troubleshot Confidential, Canon, and Tektronics printers.