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Shared Services Engineer/technical Account Manager Resume

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Roswell, GA

SUMMARY:

  • Senior - level leadership skill with hands on expertise, strong personal commitment, and enthusiasm for technology
  • Senior level Engineer
  • 25 Years Microsoft OS and Back Office Experience
  • VMware 3x, 4x, 5x, 6x Senior Solutions Architect/Engineer
  • Microsoft Azure/AWS Environment Setup and Administration
  • Hardworking, reliable and honest.
  • Ability to implement change with minimal resistance
  • Keen understanding of the big picture; highly invested in the success of the team
  • Strong analytical skills coupled with leadership expertise results in the ability to inspire team members to develop better solutions and processes
  • Perform tasks with unusual speed and high rate of output ahead of other divisions.
  • Extensive technical knowledge from 20 years’ experience supporting and building technology used in business today
  • 18 Years experience managing technology vendors and contracts.

TECHNICAL EXPERIENCE:

Operating Systems: VMWare VSphere All Revisions,VMware Views-Horizon View 5.3 to present, Citrix Xendesktop 7.x, Network Appliance ONTAP 6.x, MS Windows Servers 3.51 to present, Windows Desktop Operating systems, ), LAN Manager 2.x, OS/2, DEC VMS. Familiar with Linux.

Hardware: Cisco ASA 550x, All IBM X Series Servers, IBM 5000 and 3000 Series S.A.N, .HP Proliant Series Servers,. Network General Sniffer. Netapp Storage Appliances, 3Par Storage appliances, Data Domain, Rubrik Enterprise Backup solutions

Topologies: Fiber, 10GB, Gigabit Ethernet, Etherchannel, Ethernet 10/100, Token Ring 4/16, FDDI. Familiar with ATM, Frame Relay, Leased Lines (T1, T3, 128K, etc.)

Protocols: HTTP, FTP, PCOIP, Blast, RTSP, TCP/IP, IPX/SPX, NetBEUI, NetBIOS, DLC, SMNP, SMTP, UDP, SNA, RIP, ARP, VPN

Software: CA Unicenter 2.3, VMWare ESX, Sharepoint, Solar Winds Monitoring, Altiris Deployment Server, Microsoft Office (Word, Excel, PowerPoint) XP, 2000, 2007, Microsoft Project, Marimba, some MS SQL 6.x, 7.x, 2000, 2005 Microsoft Systems Management Server 1.x and 2.x,2003, Internet Information Server 4.x and 5.x, 6.x, Microsoft Site Server, Citrix MetaFrame 1.8 and XP, Citrix NFuse, Winstall 5.x, 6.x, 7.x. Familiar with MSI using Wise and Installshield, RUMBA, WRQ Reflections

PROFESSIONAL EXPERIENCE:

Shared Services Engineer/Technical Account Manager

Confidential, Roswell, GA

Responsibilities:

  • AWS/Azure cloud infrastructure implementations, Octopus deploy to deploy over 150 workstation and Windows patching, HP 3Par storage specialist, Zerto Site replication engineer.
  • Active Directory Engineer, Exchange 2010-2013, Office 365 Migrations, Cisco Unity, WSUS, Citrix VDI (Xendesktop 7 provisioning architect and engineer), Final Tier SME for VMware infrastructure (Vcloud, Vsphere, Horizon View), Cisco Switch/Router/ ASA support.
  • Symantec Enterprise Vault Engineer, NetApp Storage engineer, Citrix Engineering (XenDesktop, XenApp),Horizon View implementation specialist, Vendor manager

Server Engineer

Confidential, Atlanta, GA

Responsibilities:

  • Supported 2008 Active Directory, Exchange 2013, Cisco Unity, WSUS, Blackberry Enterprise Server, Final Tier Support, SME for VMware infrastructure, Cisco Switch, Router and ASA support.
  • Implemented and supported Symantec Enterprise Vault Solution, NetApp Storage engineer, Citrix Engineering (XenDesktop, XenApp),VMWare View 4x, VMWare View 5x, Citrix XenDesktop/XenApp 7.6.
  • Completely virtualized server and desktop infrastructure.
  • Disaster Recovery Designer, SAN admin, Vendor manager

Network Architect

Confidential, Atlanta, GA

Responsibilities:

  • Designed and configured LAN and WAN infrastructures.
  • Designed VMWare and VM View infrastructures for multiple environments, Consulted in multiple million + dollar companies to redesign and implement new technologies and infrastructures.
  • Used VMware Technology to reduce implementation cost and get more out of purchased hardware, Implemented all company technologies (hardware, application, phones etc) that are being utilized.
  • Redesign/implement client networks.
  • Project Manager. Designed SMS 2003 and 2.0 infrastructures in client locations.
  • Designed company IT policy.
  • Responsible for all IT vendor relations Pre-Sales Engineering, Implemented Virtual Private Networks for ease of administration.
  • Documented all IT equipment and procedures. Microsoft Windows Server 2003 Enterprise Design, implementation, support.
  • Microsoft Exchange 2003/2007 design, implementation, support. Final level Microsoft support, Sharepoint administrator, IIS administrator, Altirius Deployment Operating System image builds,
  • Designed multiple Microsoft enterprise level infrastructures for clients.

Server Engineer

Confidential, Atlanta, GA

Responsibilities:

  • New technology implementer.
  • Implemented data center virtualization with VMWare ESX.
  • Supported complex tax applications on IIS.
  • Built Etax web farm on IIS.
  • Supported Oracle team, Implemented Tivoli in new domain.
  • Worked with network team for Tivoli specs.
  • Project manager for several large SMS 2003 rollouts including workstation service packs, oracle client upgrades, updated UPS project.
  • Instrumental in large projects such as department moves.
  • Wrote SMS scripts.
  • Consultant.

Systems Manager

Confidential, Atlanta, GA

Responsibilities:

  • Managed a team of network engineers/help desk that provides hardware and software solutions
  • Conduct strategic Active Directory planning for the technical side of the company. Communicate with upper level management on all changes.
  • Manage all aspects of production/implementation of new technologies, client facing applications.
  • Initiated offshore resources and developed low cost communications solutions.
  • Implemented United States side of all Technical projects.
  • Was single source of Technical responsibility for the United States.
  • Created and Implemented all Active Directory policies,
  • All Exchange Policies, All Cisco Pix rules. Implemented all Cisco 2621 routers, VPN Concentrators,
  • All Switch Technologies.
  • Planned and executed office move strategy.
  • Implemented Colocation and moved all major elements of company to that 24/7 manned environment.
  • Delivered 98% uptime compared to 74% previous.

Core Project Manager

Confidential, Houston, Texas

Responsibilities:

  • Managed the project team that tested and implemented first Active Directory Infrastructure. Reduced total cost of Run and Maintain by 30%. Active Directory Up Time was continuous from implementation to my leaving..
  • Project Managed a team of network engineers that provides hardware and software solutions for the Americas and global. Conduct strategic Active Directory planning for the technical side of the company. Communicate with upper level management on all changes. Manage all aspects of production/implementation of new technologies, client facing applications. Project Lead for entire Active Directory Project.
  • Divisional manager in charge for Active directory migration. Serve as third level support to Help Desk and the Technical Support groups to quickly resolve complex software and network problems. Maintain several subnets within QIP program for division. Enterprise Active Directory administrator. Designed, configured and installed Compaq TL-895 EBS for business continuality using Veritas Backup Exec. Designed and implemented DHCP for North America Investment Research. Participated in the design, setup, and implementation of 5 satellite offices.
  • Team member on several steering committee and review teams. Develop ideas from conceptual phase and process through the production release/implementation phase. Committees include:
  • Global Citrix XP terminal server farm ­ Steering committee and review team for Global Windows XP for the firm ­ Divisional UNIX steering committee ­ Firm wide committee for best practices for Network Appliance devices and Windows XP
  • Participated in the planning, design, implementation and/or support of several projects:
  • Clustered Network Appliance Filers with SNAPMIRROR and MULTISTORE ­ Real Server and Real Producer Plus ­
  • Compaq EBS SAN ­ Octopus replication for Americas ­
  • Global SMS 2.0 for environment for 1500 users ­ Seagate Backup Executive for Americas ­
  • Seagate Winstall 5.x and 6.x using a SQL db for inventory

Active Directory Migration Project Manager

Confidential, Houston, Texas

Responsibilities:

  • Windows NT to Windows 2000 migration consultant
  • Troubleshot Operating System complications such as DFS, DDNS,WINS, Active Directory
  • Converted migration to domain based DFS from stand-alone DFS to increase replication times.
  • Troubleshot DFS replication issues and Naming Convention issues
  • Troubleshot security related DFS issues.
  • Administered over 200 IIS 5.o Servers and application builds
  • Troubleshot Site Server Issues, COM issues, performance monitoring issues, firewall issues.
  • Created new performance monitors to suite needs
  • Developed Internet Operations server cloning standard
  • Created Windows 2000 Network Installation scripts

Senior Infrastructure Consultant

Confidential, Houston, Texas

Responsibilities:

  • Configured and installed Cisco 700, 800, 1600, 7200 series Routers, and Switches for Lan, Wan and ISDN connectivity using RIP, OSPF, IGRP protocols
  • Designed and administered complete web enabled back - end solutions using Internet Information Server, SQL 6.5 and 7.0 and Unix . Served as Webmaster of confidential. Moved outsourced website to an internal website.
  • Create intranet and online store.
  • Converted website from Microsoft Frontpage to Cold Fusion.
  • Created Ftp and Web backend on Unix servers and administered these boxes.
  • Serve as third level support to Help Desk and the Technical Support groups to quickly resolve complex network problems.
  • Encourage technical support staff to develop creative solutions to problems.
  • Installed and administered on Windows 2000 and NT4.0 to combat problems with Microsoft Terminal Server.
  • Distributed out client via software delivery and acted as sole support of product..

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