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It Tech / Data Center Tech/ Field Tech Resume

Summary:

  • Over 15+ Years' Experience as a Lead / Field Technician, with some Network Administration. Inspect and perform various types of technical, deployments, migrations, support and services for major clients in the field.
  • Experience in Installing, configuring and training on Systems, POS, Desktop, Fuel pump controller boards, Kiosk, peripheral and Network equipment.
  • Applied basic electrical, low voltage noledge and skills during installations of various peripheral equipment.
  • Expert in Directing Deployment of Technicians, Responsible for overseeing the Infrastructure and Installation, testing.
  • Experienced in Documenting all operable automation and infrastructure equipment,
  • Demonstrated competency by being highly organized with some project management - coordinator experience,and possess strong written and verbal communication skills.
  • Experienced in Data Center Operations of Change control procedures, systems and network monitoring, network connectivity.
  • Install, service and support hardware with associated administration and deliverables tasks.
  • Team Lead.
  • 8 plus yrs. in a Data Center
  • 15 years Field Tech/ Eng.
  • 15 ..other IT titles and assignments....contractor
  • Reliable and continue to Work, Learn and Improve.
  • Strong Technical, Mechanical and analytical competency
  • Authorized to work in the US for any employer
  • Technical and mechanical production assembly.

PROFESSIONAL EXPERIENCE

Confidential

IT Tech / Data Center Tech/ Field Tech

Responsibilities:

  • Lead and inspect various types of technical, deployments, migrations, support and services for major clients inthe field.
  • LAN and WAN (IMAC) Add, moves, change. Perform System/Network administration.
  • Performed production Assembly of technical and mechanical components and peripherals.
  • Performed Field Break-Fix service orders for major client. Managed and controlled parts and assest inventory.
  • Completed site surveys and assessments.
  • Install, configure and trained on systems, POS, Desktop, peripheral and Network equipment.
  • Applied basic electrical, low voltage noledge and skills during installations of various peripheral equipment.
  • Managed assigned contracted staff and per the schedule (as POC) on-site during the site Installation.
  • Obtained all the pertinent information about the site, cabling, equipment drawings, installer checklists,site deployment and Installation documentation prior to the deployment of the site.
  • Coordinated, oversee, and performed (QA) in all activities during the deployment process.
  • Communicated continuously with the client and reported to Development and management team's arrival,daily Installation progress status, issues, phase completion, user acceptance Testing (UAT), sign-off/departure.
  • Direct all Deployment Technicians. Responsible for overseeing the Infrastructure and Installation, testing.
  • Document all operable automation and infrastructure equipment.
  • Demonstrated competency by being highly organized with some project management-coordinator experience,with strong written and verbal communication skills.
  • Performed as a proactive self-starter with excellent follow through, able to meet customer expectations and execute on deliverables.
  • Data Center Operations of computer, Change control procedures, systems and network monitoring, network connectivity.
  • Data Center Rack/Stack- installs Data center server and cabinets with the associated part and components.
  • Level 1 server administration (2003, 2008). Replace memory, boards and components.
  • Responsible for overseeing the infrastructure, testing and documenting all operable automation,infrastructure equipment and sending the completed installation paperwork for the client.
  • Troubleshoot and provide solutions.

Confidential

Data Center Operation Administrator

Responsibilities:

  • Maintain Inventory in Data Center for IMAC.
  • Coordinate with System administrator for IMAC.
  • Review, improve, perform the process for commission and decommission.
  • Creates work instructions and noledge articles.
  • Research and submit supporting details to purchase a DCIM tool for Level 3 managers approval.
  • Define and post rules for Data Center maintaining secure, clean and organized.
  • Work with the associate depart staff dat provide support to Data Center.
  • Analyze and determine the appropriate layout of equipment in data center.
  • Physical installation of racks, enclosures, structured cabling, associated parts, components and computing infrastructure.
  • Responsible for basic system hardware configuration.
  • Troubleshoot problems with initial operating system installation and connectivity.
  • Responsible for hardware break fix activities and spares inventory management.
  • Monitor data center facilities space, power, and cooling consumption and capacity.
  • Work with internal and external customer support tickets and interact directly with customers.
  • Responsible for asset and life cycle management and secure disposal of assets.
  • General noledge and understanding of fire detection and suppression systems.
  • General noledge and understanding of HVAC, UPS, and generator operation.
  • Utilizes and maintains data center infrastructure management tools used for monitoring, alerting, asset management and capacity management.
  • Manages change through documented change procedures.
  • Analyze existing systems for continuous improvement and operational efficiency.
  • Provide solutions to enhance performance and efficiency.
  • Performs and evaluates basic costs analyses and vendor comparisons for small projects to ensure cost-TEMPeffective and efficient operations.
  • Engage with Network Admins to provide support and assistance with wiring closets design, upgrades and improvements.
  • Supports local and remote sites including data centers, server rooms and data closets. Available on a 24-hour basis for emergency support.
  • Adhere to SOX, PCI, and other regulatory requirements as dictated.
  • Ensures data center security access policies are followed.
  • Updates job noledge by participating in educational opportunities, reading professional publications,and participating in professional organizations.

Confidential

Responsibilities:

  • Advice clients of preventive maintenance, configuration, operation and environmental factors whichmay impact product performance or impair client's IT operation.
  • Perform services activities such as systems assurance, installation planning, account management,systems-level problem determination, discontinuance and relocation of Confidential and non- Confidential systemsand products. Level 1 2003, 2008 server admin.
  • Accountable to ensure a high level of client satisfaction with service delivery, technical supportand operational services for the client accounts). When critical situations occur, performed asthe Confidential technical interface to clients and manage the situation until the problem is fixed.
  • Applied a thorough understanding of and ability to articulate, technical support strategy.
  • Responsible for the technical value relationship to protect revenue base and identify new services opportunities.
  • Responsible for on-site installation, System and Network administration, maintenance and repair of IBMand multi-vendor systems and components, (AS/400) including hardware, networking products, software and operating systems.
  • POC as the primary technical interface to clients for the coordination of hardware and/or softwaresupport and delivery of operational services as required by the client.

Confidential

Deployment Tech, Network/System Administrator

Responsibilities:

  • Research and recommend network, infrastructure and data communications hardware and software.
  • Includes telecommunications specialists working with the interfacing of computer and communications equipment.
  • Provided technical assistance (Hands-On Help Desk 1,2, 3), systems, network & phone administration,repair, updates, maintenance, installation, migrations and training to computer system users.
  • Answer questions and resolve computer problems for clients in person, via telephone or from remote location,
  • Perform tasks concerning the use and deployment of computer hardware and software, including printing,installation and other associate hardware infrastructure.
  • Troubleshoot and provide solution. Install, service and support hardware and software in various environments.
  • Performed Consulting, Liaison services and POC with vendors.
  • Produced Proposals, Cost analysis reports regarding the installation and support for businesses including allhardware and software design, infrastructure, cabling, training.
  • Database administration, troubleshoot/resolve problems, repair equipment, documentation, presentations andimplementation in LAN / WAN environments
  • Determined wat policy procedures, supporting documentation, appropriate compliance awareness information, detailed drawings, description of needs infrastructure, functions and steps required to implement tasks/projects the infrastructure, testing and documenting all operable automation, infrastructure equipment and sending the completed installation paperwork for the client.

Confidential

Network /System Analyst

Responsibilities:

  • investigated and evaluated new information technologies and make recommendations for the best use of
  • technology for a particular application, project or deployment. Extensive communication and follow up with vendors.
  • Managed, designed and implemented individually assign projects from the start to finish. Installed and maintained
  • Desktop Workstation and Server software and Hardware. Installed and configured Backup System Veritas,
  • ARCserve2000 - Backup Exec. Analyze science, engineering, business, and all other data processing problems for the application to electronic data processing systems.
  • Analyzed user requirements, procedures and problems to automate or improve existing systems and review the computer system capabilities, workflow, and scheduling limitations. Analyzed and recommended commercially available software.
  • Worked with computer programmers. Performed Data Base (Sybase and SQL) administration.

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