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It Technician Resume

SUMMARY:

  • me am a dedicated team player wif excellent people skills. me am able to communicate technical information at the level of understanding of the person me am assisting.
  • Not only do me have 17 years of experience in computer support and network administration, me am currently working towards a Bachelors Degree in Computer Science.
  • me am a devoted employee who will put forth my best effort at any task asked of me.

TECHNICAL SKILLS:

  • Servers
  • Thin Clients
  • MS Server OS: 2012, 2008, 2003
  • Symantec Backup Exec 2012, 12
  • Workstations
  • Avaya Phones
  • MS Desktop OS: Windows 10, 8.1, 7
  • Symantec Endpoint Protection
  • Laptops
  • Shoretel Phones
  • MS Office 2016, 2013, 2010, 2007
  • Symantec Enterprise Vault
  • Printers
  • Mobile Devices
  • Active Directory
  • Shoretel Call Manager
  • Routers
  • Scanners
  • Group Policy Management
  • Google Drive
  • Switches
  • Multi - Function Printers
  • Citrix
  • Microsoft One Drive
  • Tape Libraries
  • Wireless Access Points
  • Adobe Acrobat
  • Dropbox
  • Projectors
  • VMWare
  • Virtual PC
  • Box

PROFESSIONAL EXPERIENCE:

Confidential

IT Technician

Responsibilities:

  • Administered domain user accounts & file access through Active Directory.
  • Acted as primary contact for computer hardware, software, and peripheral support.
  • Executed application updates, upgrades & patches to maintain functionality & productivity.
  • Coordinated data backups to ensure successful data recovery.
  • Created scripted installations for workstations, which decreased significantly, the setup time of workstations.
  • Spearheaded the upgrade of the backup system to Disk-Disk-Tape backups. This decreased the backup and recover times, and allow long term, off-site backups.
  • Orchestrated sessions for employees on newly implemented software.

Confidential

PC Technical Specialist

Responsibilities:

  • Administered domain user accounts & file access through Active Directory.
  • Acted as primary contact for computer hardware, software, & peripheral support.
  • Executed application updates, upgrades & patches to maintain functionality & productivity.
  • Coordinated data backups to ensure successful data recovery.
  • Orchestrated sessions for employees on newly implemented software.
  • Spearheaded the implementation of a Help Desk, hardware & software tracking system. This improved communication for support and cut costs on hardware/software purchases.

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