Summary

• Service delivery, system engineering, development, deployment, configuration, maintenance, and service desk.
• Proven versatility in various business environments ranging from government contracting to commercial.

Work Experience

Confidential

Systems Engineer

Responsibilities:

• Provide Tier III engineering support for test and production systems.
• Monitor systems to include verification of integrity and availability of software, hardware, and server resources.
• Install, configure, test and maintain Windows servers.
• Monitor network devices and update rack elevation diagrams as needed.
• Maintain teh software baseline for Windows servers and laptops.
• Install monthly Security patches on test and production Windows servers and laptops.
• Perform ACAS scans, produce vulnerability reports and identify mitigation strategy to resolve findings
• Execute STIG and SCAP scans on Windows servers and import into eMASS to ensure Risk Management Framework (RMF) compliance
• Analyze STIG findings, create STIG checklist, develop mitigation strategy, and resolve findings to ensure RMF compliance for reaccreditation.
• Modified System Security Plan (SSP) and other documentation for teh RMF.
• Monitor network devices and install needed security updates.
• Develop and maintain system documentation (i.e. Standard Operating Procedures, Test Plans, etc.).
• Generate Tier III reports for weekly customer status meetings.

Confidential, Washington, DC

System Administrator

Responsibilities:

• Troubleshooting user access issues wif customized Citrix application.
• Updated and maintained active directory, configured password resets, and created user accounts.
• Troubleshoot VPN access, server tunnel access, and LAN/WAN connectivity issues.
• On - boarded and out processed military personnel.
• Resolved installation, usage, and training issues on software and/or hardware products.
• Installed, configured, tested, and maintained desktop, workstation and LAN equipment - IBM compatible systems, network services equipment and devices, and Windows applications.
• Performed HBSS and STIG OS server maintenance.
• Analyzed and resolved STIG findings to ensure compliance for reaccreditation.
• Executed ACAS scans and generated vulnerability reports.
• Executed STIG SCAP scans for import into eMASS.
• Applied IAVA patches to SAIG-IR workstations.
• Added and updated user permissions in SQL database.
• Created and maintained user account functionality.
• Updated and maintained Windows servers.
• Performed network monitoring and security updates.

Confidential

System Administrator

Responsibilities:

• Acting supervisor for Service Desk staff.
• Supported and trained users and staff members on day-to-day operations.
• Provided service delivery technical support, for DISANet government, contractors and military users.
• Updated and maintained active directory, configured password resets, and created user accounts.
• Troubleshoot VPN access, server tunnel access, and LAN/WAN connectivity issues.
• Installed, configured, and maintained network services equipment and devices.
• Analyzed network logs to identify root cause and tracked issues to closure.
• Monitored NetCool logs, identified issues, root cause, and resolution. Provided management wif After-action Report documenting issue and resolution or mitigation strategy.
• Developed application and system SOPs to address commonly reported issues by both Users and System Administrators.
• Monitored usage to ensure security of data and access privileges.
• Installed, supported and maintained network servers and appliances.
• Created and maintained user accounts, profiles, file sharing, access privileges and security.
• Researched and recommended server and network hardware and software for procurement.
• Prepared devices for onboarding and technical refreshes, which included hardware and software installations.
• Recreated user profiles and supported Microsoft Exchange server.
• Maintained NIPRNet and SIPRNet workstation operability standards.
• Prepared daily, weekly, and monthly reports for upper level staff (Lieutenant, Majors, Sergeant, etc).

Confidential

System Administrator

Responsibilities:

• Performed enterprise service delivery and customer support for OLE personnel, State and US Coast Guard users.
• Performed systems administration and support of VMS and related systems.
• Performed incremental and full tape backups.
• Maintained and supported network connectivity.
• Deployed servers and encrypted workstations for teh enterprise.
• Updated and maintained active directory, configured password resets, and created user accounts.
• Performed troubleshooting of VPN and server tunnel access issues
• Utilized an Oracle application to conduct financial background checks prior to granting user access.
• Troubleshooting and monitoring of MS Exchange connectivity issues.
• Sanitized data and executable code in accordance wif disposal or refurbishment guidelines.
• Maintained standard workstation operability standards including security requirements, system configuration, and software/hardware functionality.
• Prepared technical briefings for presentation.