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It Engineer Resume

SUMMARY:

  • Onsite/Remote Technical Support
  • HP/ Confidential /Dell: Laptops, Desktops, Laser Printers
  • Active Directory, PC Rollouts, Imaging, inventory control and warranty compliance.
  • Microsoft OS & Office Apps: Windows 10, Windows Server 2008/2012/2016, MS O365
  • TCP/IP

PROFESSIONAL EXPERIENCE:

Confidential

IT Engineer

Responsibilities:

  • Provide support for offsite and remote associates.
  • Configure & deploy hardware images for the entire organization across all sites.
  • Computer devices setup and support: Laptops, Desktops, Tablets.
  • Audio Visual devices: video conferencing system, microphones/speakers.
  • Responsible for moves/adds and changes for with new hires and transfers.
  • Troubleshoot network connectivity and user access issues.
  • Cloud - hosted web applications
  • Office365 Cloud shares, groups, resources, software
  • Windows Server Active Directory
  • Support network infrastructure and ensure successful backups.

Confidential

Desktop Support

Responsibilities:

  • Onsite Lead Technician responsible for SLA compliance, Asset Management, PC Rollouts, Move/Add/Change requests.
  • Install, configure, troubleshoot, diagnose and resolve technical issues with PC’s, laptops, network connectivity, printers and peripherals.
  • Create and configure network shares.
  • Monitor and manage network anti-virus and Windows operating system patching.
  • Leverage face-to-face, written and telephone communication to provide the highest level of customer service.

Confidential

Desktop Technical Support Technician

Responsibilities:

  • Received support request and ensured resolution within SLA time agreements.
  • Support desktop/laptop computers running Windows OS, MS Office Applications.
  • Setup new hire accounts in active directory.
  • Maintained inventory of hardware and software.
  • Installed desktop hardware and software according to department standards and procedures.
  • Spearheaded PC rollouts, moves and adds.
  • Responsible for asset inventory, ordering and part replacement.

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