Objective

• Establish a long - term relationship with an organization, continuing my education in a ever-growing field of technology and apply my skills to benefit the organization and users as a whole.

• Windows 9x - Windows 10
• Windows Server 2003, 2008 R2
• 2012 R2 (Well versed in all Roles and Features including Hyper-V)
• System Center
• Office 365 Enterprise
• MS Project
• Visio
• VMWare
• Cisco Unified Communication Manager
• Microsoft RSAT
• SysInternals
• PowerShell v.3
• Layer 3 Switches
• Network Troubleshooting and Resolution plus MPLS/WLAN
• RDP / Terminal Services
• SSL and IPSec Static VPNs
• Radius
• Solarwinds Orion monitoring
• Watchguard FW systems and Dimension reporting and analytics
• Stonesoft (formerly Intel) FW systems
• SonicWALL FW Systems
• Veritas Backup Exec
• Barracuda Backup Appliances including cloud control
• Varonis Data Advantage
• 802.11g/n/ac Wireless Networks
• Red Hat Linux
• Spiceworks 5.0+
• Manage Engine
• TOPdesk

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Windows Server/Client SME

Responsibilities:

• Designed and Implemented Hyper-V Clustering and Replication for aerospace client.
• Worked along-side Network SME to ensure smooth deployment of servers and services without interruption to client work schedule.
• Maintain constant communication with client with updates and design changes.
• Provided design and infrastructure diagrams and workflows weekly and as a completed project workbook.
• Traveled to client site (Montgomery, AL) to setup and install new server hardware and to halp with cabling needs that were not foreseen in original SOW.
• Worked as a remote consult/engineer to provide Windows Server 2016 Hyper-V expertise for client and Confidential .
• Was brought in as a high-level resource to halp complete the project on a deadline that was currently behind schedule upon my briefing.
• Completed project on time and with successful implementation of SOW as project timeline TEMPhas been forecasted.

Confidential, Houston, TX

IT Systems Administrator

Responsibilities:

• Ensured IT best practices and guidelines were communicated, implemented and followed.
• Maintained and improved best practices and guidelines.
• Kept all services, servers & applications operational.
• Answered 1st & 2nd tier user issues by utilizing ticketing system (TOPdesk), TeamViewer, Skype for Business, cellular and landlines.
• Maintained and tested backups as well as halp design and implement DR plans.
• Anticipated potential faults, failures and any other systems related issues that could impact overall uptime.
• Implemented, monitored and documented preventive measures as needed.
• Participated-in and oversaw IT projects for North America(NA) and globally.
• Worked with suppliers to manage hardware and software including licensing for NA.
• Assisting the local IT Support (1st line) with hardware/software installations and support.
• Created and maintained instructions and manuals for local IT Support (1st line) and users.
• Created and maintained instructions and manuals for server related migrations, configurations, and other administrative level related tasks.
• Maintained quality process control by following organization’s set policies and standards.
• Microsoft Windows Administration included multi-domain environment, including Windows 2003/2008/2012 Active Directory environment supporting 4000+ users.
• Maintained IIS, Web, FTP, SMTP, security and monitoring.
• Utilized SCCM 2007 to deploy and manage software installations and client / server updates.
• Adapted to ever-changing IT environment due to company growth and acquisitions.
• Worked to apply ITIL within the department and monitor SLA’s.
• Some PowerShell scripting mainly directed at software and hardware maintenance and WMI data queueing.

Confidential, Houston, TX

IT Manager / Systems Administrator III

Responsibilities:

• Microsoft Active Directory, DNS & DHCP, all roles and features of Server 2012 R2.
• Configured and maintain Hyper-V environment.
• Hyper-V clustering, replication and storage spaces utilized for maximum redundancy and performance.
• SQL 2014/16 performance monitoring and configurations.
• Migrated end user devices from Window 8.1 to Windows 10, and Zimbra Mail to O365.
• Comprehensive noledge of operating systems and office productivity software (Microsoft Windows, Microsoft Office, SharePoint, Office365)
• Managed IT planning, implementation, support and vendor coordination.
• Provided support for user systems, backups, servers, LAN, WAN, and IT related systems.
• Provided support for VPN connectivity via Watchguard SSL-VPN client, and OpenVPN clients for mobile devices. IP-Sec VPN tunnels for New Zealand and other branches.
• Supported mobile devices such as iPhones, iPads, Androids, and LTE enabled devices.
• Working noledge of operating endpoint management tools (WDS, RDP, DSC, etc)
• Set up of new user systems and IT infrastructure for Houston and Auckland, NZ locations.
• Administered & maintained servers, desktop computers, printers, routers, switches, firewalls, VoIP phones, smartphones, software deployment, security updates and patches.
• Managed IT asset and license tracking and reporting, including 365 licenses and dynamic reporting.
• Presented status reports and incident trends to management team.
• Applied strong noledge of processes and tools utilized for system management, problem reporting, change management and support tools.
• Served as a team lead for IT Operations for Americas and New Zealand regions.
• Implement Infrastructure KPIs to monitor the health of critical systems, identify trends, and present results to IT Management.
• Adhered to established IT policies and standard operating procedures.
• Maintained training standards for IT team and company employees.
• Familiar with WAN devices, circuits, cabling, voice communication systems and facilities and cable management.
• Utilized Crystal Reports to generate data trends from ERP system for various models and departments as needed.

Confidential, Houston, TX

Sr. Systems Administrator

Responsibilities:

• Maintaining 10 site locations consisting of 4-45 users each. 300+ total users.
• Support for office systems and all remote locations.
• 2008 AD environment with Linux supported. (Red hat and CentOS)
• VoIP system, cellular devices, copiers, Windows XP and Windows 7 based desktops.
• Implemented Spiceworks for ticket tracking, cost, and trending data.
• Complete redeploy of AD environment to promote stability and better functionality.
• Redundancy, fault-tolerance and DR plan design, implementation and testing.
• Maintained data flow between corporate office and parent company.
• Established VPN network between all sites using SonicWALL hardware appliances.
• Worked with McAfee SAAS system for email and web filtering services.
• Fully integrated SAAS services with AD to setup a SSO solution for users.
• Multiple site level GPOs for rules based upon credentials and job functions requirements.
• Excellent working noledge with RDS/ Terminal Services.
• Troubleshooting Qualcomm systems for Tractor / Trailer installations.
• GPS accuracy, data flow, and general up-time were primary factors for troubleshooting needs.

Confidential, Houston, TX

Systems Administrator

Responsibilities:

• Installing Cat 5, Cat 6, and Fiber Optic lines for network integration
• Testing and verifying line integrity for data and voice lines.
• Internal work includes network / systems administration.
• Patch management and upgrades for servers and workstations using WSUS.
• Maintaining workstations, printers and local domain controllers.
• Windows environment with multiple domain controllers with replication.
• Increased network productivity, and configuring network for higher bandwidth needs.
• Implemented Veritas Backup Exec for Window Servers with Exchange Agent for disaster recovery and child domain for fault tolerance.
• Converged Access hardware configuration and implementation.
• Working with telecom providers with changes for connectivity and changes with voice system.
• Managed and overseen 10+ employees on projects for third party company’s migrations from one location to new locations.
• Managed the labeling, packing, documentation and transfer for enterprise level companies.
• Overseen the setup of all hardware at new locations and completed very detailed documentation for customer.
• Tested and verified network for 300+ workstations, servers and phone system for functionality for customer’s first use.
• Further duties upon request