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It Service Technician Resume

Houston, TX

SUMMARY

  • Dynamic professional wif multiple years of personal experience in solving problems and supporting a diverse population.
  • Highly skilled at analyzing the root cause of challenges and crafting innovative solutions.
  • Adept at communicating technical ideas in an accessible way.

AREAS OF EXPERTISE

  • Analytical Thinking
  • Prioritization
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Customer Service
  • Team Building
  • Project Management
  • ITIL

TECHNICAL SKILLS

  • Troubleshooting
  • System Configuration
  • Networking
  • Hardware & Software Installation
  • Documentation
  • System Maintenance
  • Printer Management
  • Microsoft Operating Systems

PROFESSIONAL EXPERIENCE

IT Service Technician

Confidential, Houston, TX

Responsibilities:

  • Install and configure hardware and software and answer questions regarding use and functions.
  • Maintain software and hardware, diagnose issues, and repair equipment.
  • Strategize solutions across various operating systems, applications, hardware configurations, and networking protocols.
  • Knowledge of Windows operating systems, Active Directory, Office 365 apps such as Excel, Word, Outlook etc
  • Maintained the Service Desk wif quick turnarounds of requests, performing 20 - 30 service desk tickets daily.
  • Troubleshooting Printer networks and maintained Printer server using print management, and IBM AS/400
  • Provide end user security by applying ESET encryption, and ensuring all users were enrolled in two factor autantications.
  • Upgraded over a hundred desktops from HDD’s to M.2 SSD’s ensuring each one was correctly put into Asset management, Active Directory, along wif the company’s domain name.

Pest Control Technician

Confidential, Houston, TX

Responsibilities:

  • Serviced 1,000+ residential properties to ensure safe living conditions.
  • Educated customers on service process, including treatment method and control strategy to ensure clear communication.
  • Inspected equipment and properties in accordance wif regulations.
  • Documented itemized report of services performed and methods used.

Correctional Officer

Confidential, Rockville, GA

Responsibilities:

  • Supervised activities of 750+ inmates, ensure safety and security.
  • Supported inmate rehabilitation and resolve conflicts, protecting the public.

Driver

Confidential, Chattanooga, TN

Responsibilities:

  • Solved challenges to ensure superior customer service and prompt deliveries.
  • Collaborated wif diverse customer base on construction and residential sites.

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