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It Service Technician Resume

Houston, TX


  • Dynamic professional wif multiple years of personal experience in solving problems and supporting a diverse population.
  • Highly skilled at analyzing the root cause of challenges and crafting innovative solutions.
  • Adept at communicating technical ideas in an accessible way.


  • Analytical Thinking
  • Prioritization
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Customer Service
  • Team Building
  • Project Management
  • ITIL


  • Troubleshooting
  • System Configuration
  • Networking
  • Hardware & Software Installation
  • Documentation
  • System Maintenance
  • Printer Management
  • Microsoft Operating Systems


IT Service Technician

Confidential, Houston, TX


  • Install and configure hardware and software and answer questions regarding use and functions.
  • Maintain software and hardware, diagnose issues, and repair equipment.
  • Strategize solutions across various operating systems, applications, hardware configurations, and networking protocols.
  • Knowledge of Windows operating systems, Active Directory, Office 365 apps such as Excel, Word, Outlook etc
  • Maintained the Service Desk wif quick turnarounds of requests, performing 20 - 30 service desk tickets daily.
  • Troubleshooting Printer networks and maintained Printer server using print management, and IBM AS/400
  • Provide end user security by applying ESET encryption, and ensuring all users were enrolled in two factor autantications.
  • Upgraded over a hundred desktops from HDD’s to M.2 SSD’s ensuring each one was correctly put into Asset management, Active Directory, along wif the company’s domain name.

Pest Control Technician

Confidential, Houston, TX


  • Serviced 1,000+ residential properties to ensure safe living conditions.
  • Educated customers on service process, including treatment method and control strategy to ensure clear communication.
  • Inspected equipment and properties in accordance wif regulations.
  • Documented itemized report of services performed and methods used.

Correctional Officer

Confidential, Rockville, GA


  • Supervised activities of 750+ inmates, ensure safety and security.
  • Supported inmate rehabilitation and resolve conflicts, protecting the public.


Confidential, Chattanooga, TN


  • Solved challenges to ensure superior customer service and prompt deliveries.
  • Collaborated wif diverse customer base on construction and residential sites.

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