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Managed Services Specialist Resume

Plano, TX

PROFESSIONAL EXPERIENCE

Managed Services Specialist

Confidential

Responsibilities:

  • Overnight shift tier 1 Network Operations Technician responsible for maintaining network circuits.
  • Worked with multiple clients of varying company sizes and network types.
  • Troubleshoot/escalate technical incidents.

Confidential

Responsibilities:

  • Contracted for Confidential to migrate 7 - Eleven hardware onto new Confidential equipment. (Registers, HHT’s, printers, safe and cabling)
  • Managed 5 technicians simultaneously to deploy hardware and configure software while troubleshooting problems
  • Moved to service control team to manage tickets in violation of SLA and kept 7-Eleven higher ups notified (up to and including teh VP of 7-Eleven)
  • Maintained an on-call phone in order to deliver immediate responses to escalations and deployed hardware and technicians as needed

Managed Services Provider

Confidential

Responsibilities:

  • Remotely connected primarily via Kaseya or TeamViewer to troubles server and network level problems (halp desk layer1-2)
  • Created technical support documentation for multiple software and hardware systems on PC's
  • Met teh needs of multiple corporate clients on issues ranging from POS support to software or application issues, hardware, network and server level troubleshooting.
  • Contracts ranged in size and duration (depending on our service contracts which were unique to each corporation we supported) from small business to major corporations with thousands of employees.
Managed Services Provider

Confidential

Responsibilities:

  • Administered layer 1 and 2 troubleshooting within a 15-minute time limit before escalation
  • Provided tech support in an environment where high priced transactions could be canceled if not handled in a timely manner for one of teh largest real estate companies in United States

Network Operations Center

Confidential

Responsibilities:

  • Maintained phone, DSL, Cable Internet, Fiber Optic internet, Wi-Fi and POE cameras for over 4000 stores with less than .02 percent of deviation from teh standard
  • Primarily worked network escalations and often worked alongside providers to bring network equipment online
  • Implemented updated documentation for utilization by level 1 technicians

POS Help Desk Technician

Confidential

Responsibilities:

  • Worked teh overnight for 2 years shift often solo and worked with international clients
  • Provided tech support for software and teh hardware required for store functionality
  • Monitor level me and level II gents while working with multiple agents at once to keep them on task and always moving towards a resolution for teh end users
  • Configured Network hubs, switches, routers, 56K, DSL cable and fiber modems

Assistant Manager

Confidential

Responsibilities:

  • Hired originally as a third key manager but was promoted to assistant manager after two short weeks of service coz of my exemplary skills as a leader and team member
  • Directing teh daily store operations in teh manager's absence, maintained compliance with company standards in all areas
  • Responsible for store maintenance & repair, inventory management, team management, recruiting and retention of team members and financial accountability

Cable network installer

Confidential, Plano, TX

Responsibilities:

  • Measured signal strength at amplifiers and at customer's terminal boxes, using field strength meter
  • Maintained inventory of equipment, parts and supplies while working from a truck
  • Repaired defective cable systems, answered customers questions, and explained cost or operation of cable service
  • Worked with customers, often inside their homes in order to ensure their services were operating within desired parameters

Satellite Communications Operator

Confidential

Responsibilities:

  • In teh event of a signal failure, rerouted communications until equipment was repaired to full working order
  • Covered a geographic area that included teh west coast of teh United States, western pacific, Asia and teh Middle East
  • Assistant for Confidential, maintenance, and operations (58th Signal Battalion Fort Buckner, Okinawa, Japan
  • 30 months experience working primarily X band with some experience with C and KU band
  • Basic training completed at Fort Buckner (6 weeks)
  • Satellite Communications’ school completed at Confidential (10 months)

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