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Junior Cybersecurity Information Analyst Resume

Salt Lake City, UT

TECHNICAL SKILLS

  • Microsoft Windows Server
  • Microsoft Office OSI
  • TCP/IPWAN/LAN
  • Server Configuration
  • SQL
  • Project Management
  • Cisco (Routers and Switches)
  • Network Wiring
  • PKIVOIP
  • Linux Servers
  • Linux/Windows AdministrationFTP
  • Cybercrime analysis
  • TroubleshootingVPN
  • StatisticsExchange/Outlook
  • System Security
  • C++ Programming
  • MCSE Certification
  • TCP/IP/Subnetting
  • LinuxWAN/LAN
  • Network Concepts
  • Windows Server 2008
  • Network Security
  • Windows XP
  • Vista 7
  • Visual Basic Programming
  • Active Directory
  • Microsoft Office
  • VMware
  • Cisco routing and switching
  • Software Troubleshooting
  • Hardware Troubleshooting
  • Networking Skills

PROFESSIONAL EXPERIENCE

Confidential

Junior Cybersecurity Information Analyst

Responsibilities:

  • Monitor, analyze, and interpret security/system logs for events, operational irregularities, and potential incidents and escalating issues as appropriate
  • Administration and operational support of all security monitoring and management systems
  • Implement, utilize, tune, and administer security tools such as endpoint protection, network analysis, SIEM, and other essential security solutions
  • Provide technical support and troubleshooting when needed regarding existing or new security tools and solutions
  • Analyze suspicious emails, phone calls, and other potential security incidents to determine false positives or needs for escalation
  • Provide support to remediate vulnerabilities such as patching, implementing controls to mitigate risk, and ensuring secure configuration of systems
  • Wif direction, perform regular threat hunting utilizing security tools and intelligence information to identify and remediate potential security threats
  • Perform research and remain aware of new and emerging threats to ensure newly discovered vulnerabilities are addressed
  • Act as an Incident Response team member when teh incident response team is active. Incident response tasks may be identification, log and event collection and analysis, forensic investigation support, communication support, and evidence handling
  • Assist in documenting Standard Operating Procedures SOC playbooks, configuration guides, and secure standards
  • Collaborate wif Client Success team to gather data for client report

Confidential - Salt Lake City, UT

IT Support/Training

Responsibilities:

  • Assist clients wif computer problems and training staff on new computer software
  • Work on tickets and answer phone calls about computer problems dat clients are having wif software or hardware and basic troubleshooting
  • Field incoming help requests from end users via both telephone and work rders in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to teh appropriately experienced technician.
  • Record, track, and document teh help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to teh final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on teh Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by teh organization.
  • Perform hands-on fixes at teh desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and knowledge base articles for end users.

Confidential - Salt Lake City, UT

Data Center Technician

Responsibilities:

  • Assisted wif backups of servers, pulled CAT 6 cable and Fiber Optic
  • Took calls from clients for trouble shooting both hardware and software problems
  • Replaced hard drives and other hardware as needed
  • Install and maintain servers as our customers grow
  • Respond, action and resolve requests / faults logged both internally and externally
  • Install switches, routers and network hardware
  • Fix broken servers
  • Active monitoring of all servers
  • Monitor all DC resources (power, cooling and space)
  • Work wif Customer Operation Engineers in configuring customer requirements
  • General housekeeping to maintain a clean and tidy environment
  • Escalation of problems and issues to teh Operations Team
  • Work closely wif 3rd party service providers

Confidential - West Jordan, UT

Assistant

Responsibilities:

  • Assisted children wif disabilities in meeting educational needs

Confidential - Salt Lake City, UT

Social Service Worker

Responsibilities:

  • Conducted group therapy meetings wif children from teh age of 12-18
  • Collaborated wif children and parents to discuss social service needs
  • Assisted children wif various disabilities in a summer camp program

Confidential - Salt Lake City, UT

Social Service Worker

Responsibilities:

  • Assisted children wif various disabilities in a summer camp program

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