PROFESSIONAL EXPERIENCE

PC Technician

Confidential

Responsibilities:

• Created a Visual Basic for Applications (VBA) excel GUI application to record the on hand software and related details.
• Became more knowledgeable of the Windows Operating System (Windows XP, Windows 7, Windows 10).
• Installed, configured, and tested workstations/thin clients/Virtual Machines(VMs) with Windows, Windows Server 2003, and Ubuntu Linux.
• Configured Network Devices such as Terminal Servers and Cisco Firewalls.
• Configured IP addresses and DNS servers.
• Assembled portable workstation configurations.

Electronics Associate

Confidential

Responsibilities:

• Ability to troubleshoot mobile device/computer/tablet issues for customers.
• Increased customer retention with halpful technical expertise and customer service.

Easy Tech Associate

Confidential

Responsibilities:

• Investigated software/hardware/network related issues on computers and provided solutions.
• Removed viruses/malware/trojans.
• Became confident in replacing faulty hardware like hard drives, ram, power supplies, and laptop batteries.
• Setup desktop applications such as Windows/MS Office/Anti - Virus applications.