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Network Analyst Resume

Bensalem, PA

SUMMARY:

  • Knowledgeable, results - driven IT professional leveraging proven strengths in teh planning, implementing and management of state of teh art information solutions facilitating corporate growth.
  • Demonstrated repeated success as PC Support Specialist, providing upgrades, maintenance and troubleshooting at various Corporate/Client sites. Track record of over ten years of solid IT/service management experience, creating highly successful levels of productivity. An accomplished, innovative problem-solver with exceptional ability to balance technological, analytical, and customer service skills.
  • Strong written, verbal and interpersonal ability. High-performance, talented key contributor with extensive technical and organizational aptitude. Polished, persuasive communicator and negotiator; forms productive working relationships with individuals from diverse backgrounds and at all organizational levels.
  • Business Planning
  • Delivering ROI
  • Strategic Negotiations
  • Project Management
  • Disaster Recovery Site Implementation
  • Internet/Research
  • Product Planning & Development
  • Competitive Software Development
  • Process Reengineering
  • Security Services
  • Liaison (Corp-Vendor)
  • LANs/WANs
  • Systems Configuration
  • Operations Management
  • Staff Leadership & Development
  • Detail Orientated
  • Client Relations and Service
  • Client/Server Technology
  • Networks
  • Process Improvement
  • Agent of Corporate growth who grew division’s profit margin in access of 70%;
  • Increased billing sales, product sold, new purchase sales over 30%;
  • Confidential lyst for company process improvement as champion of innovative solutions strategies and forward-thinking strategic planning;
  • Confident, personable and polished communicator skilled at building high level business relationships with “C” level executives resulting in strong closing skills;
  • Highly effective leader who combated teh rampant spread of viruses through setting up central anti-virus server at multiple locations, forcing Windows updates to all PC’s in network;
  • Uniquely qualified to produce measurable results in both established organizations and smaller emerging businesses
  • Microsoft Products(Windows 7, Server 2008/2012), Novell, VMware vSphere experience, Avamar Administration, Cisco ASDM-IDM Firewall, Barracuda Spam Filtering, Triton Web Security, Lotus Domino Administration, Blackberry/10 Administration, Symantec Endpoint Administration, AS/400, SRM, OKTA, Cisco Any Connect in VMware(VCA), Network+, Security+, MCSE, Windows 2000/2003, Linux +, A+, CCNA,, HP, Acer, Lexmark, Confidential, Toshiba, Compaq, AST, Minolta and Canon Products.
  • Expertise includes: NAS, Routers, Switches, Access Points, Hubs and Wireless products, LAN cable runsand troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential - Bensalem, PA

Network Analyst

Responsibilities:

  • Provide technical support for all company employees as two ma halp-desk (700+ w/10 remote sites)
  • Headed project to upgrade teh Infrastructure, Software, and Hardware for financial application
  • Implemented a DR Site project for Hardware, Infrastructure, and Software
  • Collaboration with senior management, functional managers, and end-users to plan business technology
  • Build, configure and deploy new Laptops/Desktops by streamlining teh build process within a day
  • Use remote access to troubleshoot/fix users issues
  • Handled all company employee mobile requirements
  • Blackberry / iPhone/ iPad/ Air Cards
  • Maintain, troubleshoot, and upgrade all physical and virtual servers within teh organization
  • Implement and maintain teh call tracking system
  • Maintained and lead all laptop/desktop roll-outs
  • Procurement for all company hardware requirements

Confidential . - Langhorne, PA

Service Manager

Responsibilities:

  • Provide technical support for all company clients
  • Build, configure and deploy new Servers/Desktops
  • Provide service for all upgrades, maintenance and troubleshooting at various Client sites
  • Provide technical service for all walk-in clients
  • Implement new software installations and equipment upgrades
  • Working experience with Active Directory/Group policy

Confidential - Langhorne, PA

Assistant Depot Manager

Responsibilities:

  • Oversee account activity and personnel issues
  • Coordinated all roll-outs for Software/Hardware Compliance
  • Asset & Inventory Coordinator
  • Supervised all technicians (3 to 12 per account)
  • Served as a Liaison between Client and Corporate
  • Worked with Senior VP, Programmers, & Infrastructure personnel in implementing new technologies & hardware
  • Streamlined teh roll-out process for hardware/software upgrades (cutting build time in half)

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