SUMMARY

• Confidential Veteran with 6 years of IT experience. Results - oriented professional who excels in demanding, quality-driven office environments.
• Technical proficiency includes Microsoft Office applications, database entry, Technical Support, Windows Operating Systems and Computer Repair.
• Practical hands on experience using Linux+ software, Cisco, PowerShell and repairing whole units. Active - Public Trust Security Clearance.

TECHNICAL SKILLS

• Troubleshooting
• Desktop/Technical Support
• Software/Hardware Installation
• Microsoft Windows 7/8.1/10 and Office 2007/2010/2013
• Customer Service
• Communication Skills
• Detail Oriented
• Ability to multi-task

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

IT Field Service Technician

Responsibilities:

• Full support of all onsite & offsite end-user hardware systems.
• Direct & remote troubleshooting/maintenance of all operating systems: Windows 10, RedHat Linux, Apple OS-X, virtual machines.
• Direct & remote troubleshooting/support of internal & external applications.
• Support of group policy, remote & virtual access systems, domain user accounts
• Refresh & deployment project duties & coordination.
• Helpdesk duties, service request/trouble-ticket SLA resolution & management (HP SM9).
• Inventory Management

Confidential, Houston, TX

Computer Repair Technician

Responsibilities:

• Performed diagnostics and troubleshooting of systems, documented repair tickets/resolutions, and maintained equipment lists.
• Successfully removed any malfunctioning hardware and installed new parts; completed tasks with quality results.
• Requested information about software and hardware issues and documented all concerns.
• Provided Desktop and Laptop support for system refresh.
• Provided maintenance and user support for desktop and laptop devices and operating systems.
• Conducted software testing and upgrades to desktop and laptop computers.
• Provided support for imaging, configuration and migration of users’ desktop and laptop computers.

Confidential, Houston, TX

Security IT Professional Program/Network Administrator Program

Responsibilities:

• Acted as the first line of defense in all matters pertaining to security for WM and its customers.
• Processed fire, intrusion, lone worker safety, and environmental alarms received from all WM and external customer accounts.
• Monitored video events for suspicious activity, dispatched authorities in case of criminal activity or emergencies.
• Conducted video audit reviews for security Directors and Internal Audit regarding internal investigations involving WM personnel and property.
• Monitored Amber/Silver Alerts and distributes informative emails to contacts in the corresponding state.
• Performed account updates - protocol, contacts, site schedule - for WM and external customers.

Confidential, Houston, TX

Security Command Center Operator

Responsibilities:

• Patrolled the premises of a 71 Level building to prevent and detect signs of intrusion or danger.
• Regularly walked amongst visitors, patrons and employees to preserve order and protect property.
• Checked identification to maintain building accessibility to the proper visitors, patrons and employees.
• Command Center Operations to include: Dock Traffic Control, Dispatch Control, Investigations, Report writing, Screening and Administrative Support.

Confidential, Madison Heights, MI

ATM Cash Technician

Responsibilities:

• Balanced and replenished cash between $1 Million and $10 Million dollars daily to ensure maximum available operation time.
• Completed 20-25 routes daily as assigned, loading and unloading the trucks at various client sites; ability to work with a partner and follow specific safety procedures.
• Inspected items of value to ensure properly sealed condition before releasing or accepting custody.

Confidential, Detroit, MI

Security Officer

Responsibilities:

• Patrolled premises to prevent and detect signs of intrusion and ensured security of doors, windows and gates.
• Authorized entrance and departure of employees and visitors guarding against theft and maintaining security.
• Reported daily activities and irregularities including equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Interacted with local law enforcement and emergency support personnel in crisis situations.
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Warned persons of violations, and apprehended or evicted violators from property, using force when necessary.