SUMMARY

• I offer substantial talents in software release management, advanced capabilities in technical support, and excellent skills in system administration, networking, end user relations, and desktop servicing.
• To complement these qualifications, I offer polished expertise in application support, server management, and performance tuning.

• Software Release Management
• Application Support
• Dev Ops
• System Administration
• Server Operations
• Performance Optimization

TECHNICAL SKILLS

Software: Microsoft Office (2013, 2016 and 365) VMware, Dame ware, VNC, Power Questing Imaging, Ghost 3.0 - 7.0, Veritas Backup Exec, Microsoft Exchange, AHD Ticket System, Remedy, Active Directory, Symantec End Protection V12, COMM vault Simpana 9, VMware vSphere V5, Cisco Unity Connection Administrator, Microsoft Exchange 2010, KACE K 1000, Cisco Systems, App Dynamics

Operating Systems: Windows XP, Vista, 7, 8, 10; Microsoft Server 2003/2008/2012

Hardware: HP, Compaq, IBM, Dell, HP Laser Jet, HP Office Jet Printers, Lexmark, Kyocera Printers, Savin Printers, Konica Minolta Printers

PROFESSIONAL EXPERIENCE

Confidential

Application Support Analyst III

Responsibilities:

• Plan, execute and support implementations so teh applications are deployed wif minimal disruption to teh production environment and meet established standards.
• Work wif 3rd party vendors for support, maintenance and problem resolution
• Proactively identify issues in regards to systems, Create resolutions for these issues and train other team members.

Confidential

Application Support Analyst

Responsibilities:

• Responsible for migrating all Eservice applications from servers.

Confidential

Release Deployment Management Team Lead

Responsibilities:

• Spearhead release schedule development, tracking, and adherence to ensure business continuity.
• Analyze change requests, report ongoing progress to management, and manage release - related artifacts, release run books, deployment trackers, release trackers, incident tracking, RFC initiation, and approvals.
• Work wif developers, product managers and operations engineers to define, manage and execute milestones for each release
• Engage wif development teams not currently under Release Management to establish release management processes
• Manage activities between Release Management and teh following functions: Change Management, Problem/Incident Management, and QA/Testing

Confidential

Application Support Analyst / Performance Engineer

Responsibilities:

• Extensive talents in halpdesk operations, ITIL Service Management, application monitoring via AppDynamics, system diagnostics, performance tuning, domain/workgroup administration, software training, asset management, and network monitoring
• Create, monitor and benchmark metrics as well as deriving and proposing measures to improve together wif teh responsible line management using App Dynamics
• Investigating, analyzing and making recommendations based on benchmarking exercises and implement best practices across business unit using App Dynamics.
• Identified, analyzed, and resolved performance issues at network, application, web, and database layers of application via load testing and application monitoring tools. .
• Closely monitored application process, server performance, CPU utilization, host memory utilization, and response time to achieve rigorous quality targets.
• Involved in various meetings wif customers/clients to gather teh performance requirements and SLAs before testing.
• Partnered wif development teams on updates to server, application changes, ITIL process compliance, and ticket troubleshooting & resolution.
• Develop clear and accurate documentation to reflect up to date representation of teh environment. Create run-books suitable for self-training of new members of teh group

Confidential

System Administrator

Responsibilities:

• Configured, administered, and maintained backups to safeguard critical business data.
• Configured server environments using VMware for development, staging, QA and production.
• Added disk trays, performed LUN configuration, and proficiently maintained Cisco IP phones by adding/removing users, voicemail boxes, adding licenses, and resetting voicemail passwords.
• Administered 15 physical, 65 virtual and 20 appliance servers, and cooperated wif vendor to update and upgrade controllers, firmware, and software, to align wif best practices.
• Generated regular status reports for IT management and maintained snapshots for IS Department.
• Building VMware session on ESX 3.0 Server, Cloning, and Creating Templates.
• Experience wif Virtualization technologies like Installing, Configuring, and Administering VMware ESX/ESXi. Created and managed VMs (Virtual Server) and also involved in teh maintenance of Virtual Servers.
• Administration of DNS, DHCP, WINS in Active Directory Environment.
• Upgraded Memory, CPU and Disk size on teh existing VMware Sessions on ESX Servers.

Confidential

Lead System Administrator / Help Desk Support

Responsibilities:

• Championed 10 field change bulletins on 15 servers and 10 workstations.
• Administered classified and unclassified user accounts for 257 personnel and 51 computers.
• Slashed network vulnerabilities by 90% for upcoming network accreditation.
• Leveraged broad IT acumen toward performing troubleshooting, repairs, assemblies, upgrades, migrations, testing, installations, and configuration of hardware, software, and networking components.
• Delivered high-quality customer service, technical consulting, onsite support, and bench work.

Confidential

Lead System Administrator

Responsibilities:

• Shepherded team of 14 in configuring, deploying, and maintaining communications package to support tactical air support operations.
• Substantially lowered number of network vulnerabilities by 93% for pending network accreditation.
• Independently re-imaged 60 CENTRIXS computers and created 55 user accounts using Active Directory.

Confidential

Information Systems Security Officer / Desktop Support Manager

Responsibilities:

• Patched more TEMPthan 2,000 network vulnerabilities in preparation for security test and evaluation portion of command’s network accreditation, and oversaw resolution of 3,000+ trouble tickets.
• Expertly handled command’s system security authorization agreement and network accreditation.
• Helmed system updates to 1,500+ computer workstations in <72 hours to successfully rectify network deficiencies and eliminate vulnerability risks.
• Performed Windows 2000 Active Directory design including installation and deployment of enterprise-wide Group Policies in AD.
• Conducted all local and remote server backups to defend and protect hospital files and medical records.
• Formulated plans for Tier 1 support technicians and providing ongoing coaching and guidance.
• Trained desktop support personnel and held accountability for associated assets spanning workstations, laptops, servers, and monitors from research and procurement through disposition.