SUMMARY

• Proven leader with exceptional people skills. Great at recognizing problems and providing solutions, as well as taking on large projects.
• I also excel in team environments. Also, CCNA certified, qualified in configuration, troubleshooting, and implementation of network infrastructure.
• Currently a member of the Network Operations Center where we monitor and troubleshoot thousands of devices nationwide.
• I is currently searching for an enterprise or service provider job in provisioning, configuration and maintenance of networks.

Core Competencies

• Office 365
• Hardware Repair
• Team Leadership & Collaboration
• Networking configuration and Trouble Shooting (Routing and Switching, Cienna, Cisco, Accedian Zyxel)
• Project Implementation
• Mobile devices
• Peripheral devices and Wireless Access Points and Controllers, NIDS, Microwaves, firewalls
• Troubleshooting Layer 1, 2 and 3

PROFESSIONAL EXPERIENCE

NOC Technician

Confidential, Charlotte, NC

Responsibilities:

• Currently responsible for monitoring and trouble - shooting a multitude of telecommunication circuits nationwide.
• Devices include Microwave Radios (NEC, CERAGON), Switches (Cisco and Ciena), as well as a multitude of NIDS, Firewalls and fiber circuits.
• Dealt with VOIP, managed firewall services.
• Processing and assistance of scheduled maintenance and emergency break/fix operations are also current responsibilities of the NOC.
• Proactively communicate and correspond with major clients including other telecommunication companies, hospitals and school districts to provide best possible customer service.
• Responsible for meticulous technical notes, in ticketing system as well proactive dispatching of local technicians in the event of failure.
• Capable of comprehending and understanding the engineering documents and configurations of networks so that I may trouble shoot and identify problems.
• Performed RFC 2544 testing for customers.
• Trouble shooting/configuring layer 3 configurations. OSPF EIGRP BGP, VPN, l2VPN, MPLS networks.
• Trouble shoot layer 2/ configuring as well.

IT Technician

Confidential, Mooresville, NC

Responsibilities:

• Maintained all technological resources and two charter schools. Over 700 devices per school according to the database and provided layer 1 to layer 3 support.
• While proactively maintaining quality service to limit potential issues.
• Integral part of North Carolina expansion of two upper schools and three lower schools throughout the region.
• Helped train new tech staff to aid in the new school openings.
• A+ certified and Lenovo warranty training allowed me to diagnose and complete hardware repairs on all laptops in schools.
• Helped configure new switch(HP very similar to cisco layer 3 switches) and wireless access point setup(cisco wireless controller).
• Used and once rebuilt TFTP server to back up and deploy company software image.
• Answered over 1500 tech tickets over the course of the school year, from trouble shooting and resolving issues, to equipment requests.
• Managed two enterprise branches and three temp offices, while working closely with corporate team in Florida for completion of many IT team projects.
• SCCM for deployment of software.
• Windows server experience.
• Active directory.

ITS HelpDesk Technician

Confidential, Charlotte NC

Responsibilities:

• Install hardware equipment at a user’s location. Tasks may involve installing, configuring, troubleshooting and user’s hardware and software.
• Responded to inquiries and requests from users for assistance with the college’s computer systems or personal computers.
• Helped Identify problems, troubleshoots and provides solutions to assist users.
• Acted as a customer service advocate in resolving service requests; ensure problems are escalated through appropriate channels for resolution.
• Maintained a broad noledge of technology, equipment and/or systems within field of work.
• Performed other duties as assigned.

Assistant manager/ Technician

Confidential, Raleigh

Responsibilities:

• Shifted the check in process from paper to technology, using ipads, made the firm more efficient and profitable.
• Automated the billing process using E- Clinical Works application, preventing thousands of dollars of needless errors and hundreds of man hours necessary to correct them
• Made thousands of dollars of billing corrections.

Deputy Director

Confidential, Washington DC

Responsibilities:

• Director, manager of campaign office staff of 100 people.
• Coordinated day to day, logistics and planning of massive campaign effort, beginning with voter registration, and ending with a get out the vote drive of targeted voters in all Mecklenburg precincts.
• Unique realms of mine included, billing, payroll and Human Resources.
• Interviewing, hiring and firing, as well as quality control also part of daily routine.
• 100+ hour work weeks.
• Cared for and trouble shot sophisticated technology used to gather GPS, and demographic information pertinent to a political campaign.