We provide IT Staff Augmentation Services!

Noc Technician Resume

Charlotte, NC

SUMMARY

  • Proven leader with exceptional people skills. Great at recognizing problems and providing solutions, as well as taking on large projects.
  • I also excel in team environments. Also, CCNA certified, qualified in configuration, troubleshooting, and implementation of network infrastructure.
  • Currently a member of the Network Operations Center where we monitor and troubleshoot thousands of devices nationwide.
  • I is currently searching for an enterprise or service provider job in provisioning, configuration and maintenance of networks.

Core Competencies

  • Office 365
  • Hardware Repair
  • Team Leadership & Collaboration
  • Networking configuration and Trouble Shooting (Routing and Switching, Cienna, Cisco, Accedian Zyxel)
  • Project Implementation
  • Mobile devices
  • Peripheral devices and Wireless Access Points and Controllers, NIDS, Microwaves, firewalls
  • Troubleshooting Layer 1, 2 and 3

PROFESSIONAL EXPERIENCE

NOC Technician

Confidential, Charlotte, NC

Responsibilities:

  • Currently responsible for monitoring and trouble - shooting a multitude of telecommunication circuits nationwide.
  • Devices include Microwave Radios (NEC, CERAGON), Switches (Cisco and Ciena), as well as a multitude of NIDS, Firewalls and fiber circuits.
  • Dealt with VOIP, managed firewall services.
  • Processing and assistance of scheduled maintenance and emergency break/fix operations are also current responsibilities of the NOC.
  • Proactively communicate and correspond with major clients including other telecommunication companies, hospitals and school districts to provide best possible customer service.
  • Responsible for meticulous technical notes, in ticketing system as well proactive dispatching of local technicians in the event of failure.
  • Capable of comprehending and understanding the engineering documents and configurations of networks so that I may trouble shoot and identify problems.
  • Performed RFC 2544 testing for customers.
  • Trouble shooting/configuring layer 3 configurations. OSPF EIGRP BGP, VPN, l2VPN, MPLS networks.
  • Trouble shoot layer 2/ configuring as well.

IT Technician

Confidential, Mooresville, NC

Responsibilities:

  • Maintained all technological resources and two charter schools. Over 700 devices per school according to the database and provided layer 1 to layer 3 support.
  • While proactively maintaining quality service to limit potential issues.
  • Integral part of North Carolina expansion of two upper schools and three lower schools throughout the region.
  • Helped train new tech staff to aid in the new school openings.
  • A+ certified and Lenovo warranty training allowed me to diagnose and complete hardware repairs on all laptops in schools.
  • Helped configure new switch(HP very similar to cisco layer 3 switches) and wireless access point setup(cisco wireless controller).
  • Used and once rebuilt TFTP server to back up and deploy company software image.
  • Answered over 1500 tech tickets over the course of the school year, from trouble shooting and resolving issues, to equipment requests.
  • Managed two enterprise branches and three temp offices, while working closely with corporate team in Florida for completion of many IT team projects.
  • SCCM for deployment of software.
  • Windows server experience.
  • Active directory.

ITS HelpDesk Technician

Confidential, Charlotte NC

Responsibilities:

  • Install hardware equipment at a user’s location. Tasks may involve installing, configuring, troubleshooting and user’s hardware and software.
  • Responded to inquiries and requests from users for assistance with the college’s computer systems or personal computers.
  • Helped Identify problems, troubleshoots and provides solutions to assist users.
  • Acted as a customer service advocate in resolving service requests; ensure problems are escalated through appropriate channels for resolution.
  • Maintained a broad noledge of technology, equipment and/or systems within field of work.
  • Performed other duties as assigned.

Assistant manager/ Technician

Confidential, Raleigh

Responsibilities:

  • Shifted the check in process from paper to technology, using ipads, made the firm more efficient and profitable.
  • Automated the billing process using E- Clinical Works application, preventing thousands of dollars of needless errors and hundreds of man hours necessary to correct them
  • Made thousands of dollars of billing corrections.

Deputy Director

Confidential, Washington DC

Responsibilities:

  • Director, manager of campaign office staff of 100 people.
  • Coordinated day to day, logistics and planning of massive campaign effort, beginning with voter registration, and ending with a get out the vote drive of targeted voters in all Mecklenburg precincts.
  • Unique realms of mine included, billing, payroll and Human Resources.
  • Interviewing, hiring and firing, as well as quality control also part of daily routine.
  • 100+ hour work weeks.
  • Cared for and trouble shot sophisticated technology used to gather GPS, and demographic information pertinent to a political campaign.

Hire Now