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It Technician Resume

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Nanuet, NY

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TECHNICAL SKILLS

Operating Systems: Microsoft Windows 3.1 - 10, Microsoft Server NT-2012 R2, Mac OS, UNIX

Networking: TCP/IP, LAN/WAN, WLAN, DHCP, FTP, Cloud Computing

Languages: C/C++, Java, JavaScript, SQL, Python, Ruby

Software: Microsoft Office Suite, Microsoft SQL Server Management Studio, MySQL, ServiceNow, Deployment Technician Certification

PROFESSIONAL EXPERIENCE

IT Technician

Confidential, Nanuet, NY

Responsibilities:

  • Diagnose and troubleshoot various PC and laptop issues
  • Intake devices for in store repairs related to software and hardware
  • Source/replace malfunctioning hardware
  • Create estimate/invoice for repairs
  • Remote support including printer setup and troubleshooting, Zoom, MS Teams
  • Data backup/transfers from failing drives using recovery software SyncBackPro, Rstudio
  • Log status/work done in Repairshopr tickets
  • Understands/adheres to customer/business privacy concerns

Install Technician

Confidential

Responsibilities:

  • Image, configure and install PC/laptops with Citrix software
  • Install printers, Kronos clocks, label printers
  • Deliver and install devices in medical/office environments
  • Data backup/memory upgrade user PC/laptops
  • Active Directory, Remote Desktop
  • Log IT tickets in CA Service Desk / AutoTask
  • Documented work in Autotask tickets/project signoff sheets
  • Deal directly with users

Onsite IT Technician

Confidential

Responsibilities:

  • Install/upgrade/repair/troubleshoot PC/laptop/phones/printers/home entertainment
  • Support end users on varying technical problems
  • Clean up wiring on several electronic devices and computers

IT Service Excellence Lead

Confidential, East Hanover, NJ

Responsibilities:

  • Service/troubleshoot printers
  • Install/Move/Reconfigure printers
  • Disconnect/Reconnect office IT devices
  • Update drivers/firmware
  • Log and document tickets for IT incidents in ServiceNow

Office Administrator

Confidential, Hackensack, NJ

Responsibilities:

  • Perform all administrative functions of the office, including record keeping and communication.
  • Conduct market research and generate sales leads
  • Assist in designing marketing proposals for prospective clients.
  • Completed web development training using Drupal software

Customer Service Associate

Confidential, Bergenfield, NJ

Responsibilities:

  • Assist customers in various queries from office supplies to technology.
  • Opened and balanced cashiering stations.
  • Reconciled daily activity journal
  • Routed and escalated customer inquiries to tech service and copy center.

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