We provide IT Staff Augmentation Services!

It Operations Technician Resume

2.00/5 (Submit Your Rating)

Chicago, IL

Objective

  • Partner with an organization that allows me to assume new challenges and contribute my technical expertise to teh success of teh IT Department and infrastructure.

TECHNICAL SKILLS

  • Windows 10/8/7/XP Troubleshooting
  • Administration Experience
  • Microsoft System Center (SCCM)
  • Windows Deployment Services
  • Powershell
  • Interaction Client Administrator
  • RSA SonicWALL
  • VMWare Symantec Backup Exec
  • Microsoft Dynamics CRM
  • Microsoft Lync/Skype
  • Microsoft Exchange
  • Active Directory
  • Biscom Secure Email
  • BigIP
  • Office 365 Administration
  • Datto Hardware/Software
  • Trend Micro Office Scan
  • Xerox Administration
  • BeyondTrust
  • Autotask
  • Wyse Terminals
  • Unidesk
  • Gsuite
  • VMWare App Volumes
  • VMware Horizon Administration
  • Autotask/Datto Endpoint Management
  • ITGlue
  • Ops Genie

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

IT Operations Technician

Responsibilities:

  • Provided hardware, software and network support for multiple clients in teh Confidential area.
  • Deployed, setup and maintained 300+ virtual machines (Windows 10) within a VDI environment using a combination of VMWare and Autotask for administration.
  • Windows 10 software troubleshooting, administration and customization within all levels of technical expertise and servicing (One-stop shop).
  • Documented deployments, fixes and various processes within ITGlue to streamline common tasks and practices.
  • Managed backup and disaster recovery.
  • On-call support for main client in Chicago with on-site and remote support as needed as well as traveling to Colorado office for projects.

Confidential - Arlington Heights, IL

IT EUC Analyst II

Responsibilities:

  • Setup Windows Deployment Services on Windows Server 2008 R2 and build/manage all images. Once released, setup SCCM and created/maintained images and application packages.
  • Addressed (Primarily) Windows 10 and OSX technical issues while developing solutions for any chronic/reoccurring issues within an in-house ticketing system.
  • Used Powershell to script Windows personalization and setup along with created a “deployment USB” which allowed imaging when off-site.
  • Developed processes to simplify and streamline deployment saving 25k annually on outsourcing costs.
  • Setup SQL 2008 R2 alongside SharePoint 2012 for a project which is still used regularly and has maintained 99.5% uptime.
  • Act as frontline internal support for 2000+ on-site and remote employees, developing TEMPeffective communication processes to support remote employees across teh country. Handle over 200 issues per month to successful completion resulting in improved productivity of remote employees.
  • Troubleshooting and diagnosis skills working with internal and commercial software products.
  • Android support including teh repair of all corporate phones (Experience repairing 100+ Company phones both hardware and software). Has experience with Apple iOS devices as well. Established a standard app platform for Android phones resulting in increased usability factor for phone "Out of teh Box".
  • Able to work independently and as part of a cross functional team. Has contributed many internal wiki documents for simplified day to day operations and scenarios.

Confidential - Mt. Prospect, IL

Operations Specialist

Responsibilities:

  • Ensured that temperature sensitive biological drugs were appropriately packed and scanned in teh system for delivery to terminally ill patients.
  • Identified specific package requirements for over 100 biologic drugs, reducing spoilage by 20k per month.
  • Recognized by management for number of orders packed along with 100% accuracy on a consistent basis, minimizing exposure of teh organization to mis-shipments.
  • Performed cycle counts on inventoried items and replenished stock resulting in zero stockouts and an overall 10% reduction in inventory investment.

We'd love your feedback!