Computer System Analyst Resume Colorado Springs, CO - Hire IT People

SUMMARY:

Experienced in large - scale business process and systems implementations including business requirements, testing, and customer support. Contributing key skills of planning, and post project support in team and project environments across global geography.
Project Management
Microsoft Office
Software Support
Customer Support
QA Testing
Software
Sarbanes-Oxley Compliance
Finance Background
Web Design

TECHNICAL SKILLS:

Oracle Logical Apps Outlook Visio & Customer Support Quality Assurance
Software Testing Sarbanes - Oxley Compliance Project Management Oracle Order Management module experience
HTML XML JavaScript Photoshop SQL Access Microsoft Office Microsoft Project

PROFESSIONAL EXPERIENCE:

Confidential - Colorado Springs, CO

Computer System Analyst

Responsibilities:

Saved 1,200 hours and $26,250 in labor costs annually by automating manual project billing system.
Increased Sarbanes-Oxley audit accuracy rate from 60% to 90% by implementation of finance functionality rules.
Achieved 100% Sarbanes-Oxley External Compliance Audit pass rate three years running by creating internal testing and controls.
Saved 960 work hours and $38k yearly by implementation of centralized Oracle identity management tool.

Software Analyst, Oracle Order Management

Responsibilities:

Produced $1.2 million savings by developing and delivering ongoing in-house versus third- party for Oracle order management module for thousands of employees globally across U.S., Asia and Europe.
Expedited processing of customer shipments through foreign customs by creating system to produce country and language specific shipping documentation.
Enhanced customer experience and streamlined sale process by creating and testing web-based user-friendly customer quote system.

Project Manager

Responsibilities:

Achieved 42% customer support call reduction by creating and presenting for financial tool roll-out.
Facilitated sales team’s support of clients by designing web-based product building tool for third-party supplier components.
Decreased customer support calls by 20% after Supply Chain tool rollout by launching and facilitating client feedback meetings.