IT Field Support PC Tech Resume

SUMMARY

Highly analytical and well accomplished IT professional wif a verifiable record of accomplishments in multiple complex IT projects.
Strong customer service and Help Desk Support wif extensive experience in hardware and software solutions combined wif a strong noledge of teh industry.
Thorough noledge of all leading Microsoft Operating Systems including XP, Vista and Windows 7.
Proficient in teh Microsoft Office suite and other various business - related programs.
Strong noledge of principals and processes to provide excellent customer service including reaching beyond teh standards of services for customer satisfaction.
I apply logic and reasoning to identify teh strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

AREAS OF EXPERTISE

Active Directory / Digital Senders / Scanners / Fax Support
Excellent Communications Skills / Strong Desktop - Customer Service Support
Desktop PC / Printer / Fax / MFP Support
Remote Tools including: Altiris, Frontrange Heat, HP Web Jetadmin, Clarify Software.
HP / Wyse Terminals.

PROFESSIONAL EXPERIENCE

Confidential

IT Field Support PC Tech

Responsibilities:

IT, PC, Network technician supportingmultiple businesses and retail locations in Riverside and San Bernardino Counties.
Configure, troubleshoot, fix / replace hardware, POS registers, In-store security cameras etc..
Troubleshoot and repair printers, monitors and IT-related hardware and software.
Assist other technicians and management when needed.
Troubleshoot and resolve kiosk issues.

Confidential

Network Analyst ll

Responsibilities:

Deployed for short term projects to small-medium local businesses.
PC Tech, Desktop Support, Windows deployments and hardware configurations
Offering technical support on-site, via phone or email.
Supporting clients both locally and remotely resolving software / hardware issues.
Worked wifin IT infrastructure / IT applications resolving network, hardware or software issues.
Installed software patches, resolved software & hardware issues locally and remotely.
Upgraded, supported and maintained all print servers
Assisted wif teh training of other reps as they developed their noledge base.
Information Technology strategies, policies and procedures by identifying problems, evaluating trends and anticipating requirements.
Maintained quality service by establishing and enforcing organization standards.
Upgraded teh company's computer systems, servers, and all IT-related equipment in both teh
Analyzed and resolved technical problems for established networks.
Supported desktops and laptops, productivity software, servers and telecom equipment.
Maintained teh company's fleet of printers, scanners, faxes and MFPs.
Planned, tested, and implemented network, file server, mainframe, and workstation hardware and software.
Installed, configured and maintained network and hardware components.