SUMMARY:

• Leading internal and customer - facing technology teams building successful solutions. Skilled in leadership and management for teh Cloud, DevOps, and IT Infrastructure, from startups to large enterprise environments. Solve problems using expertise from Architecture to Sales to Customer Success.
• Trusted Advisor and champion of "Security at teh speed of Cloud."
• Manage teams up to 16, direct and remote, wif budgets up to $2.5M
• Architected and provisioned teh first-ever "Firewall sandwich" for load testing security code wif production traffic.
• Created Project Priority Review board providing a running status on projects in progress and roadmap for prioritization and adjustments.

TECHNICAL SKILLS:

Cloud Services: Azure, GCP

Compliance Frameworks: CIS, GDPR, PCI, SOX, NIST, ISO 27k

Autantication Services: Active Directory, ADFS, Okta, PingOne

Containerization: Kubernetes, Docker, Swarm, OpenShift, Container orchestration)

Networking: Confidential and Cisco switches & firewalls, F5 load balancing and application networking

Collaboration: Office 365, Google Docs, Slack, Teams, Zoom

Operating Systems: Windows, Linux, Mac

PROFESSIONAL EXPERIENCE:

Cloud Security Systems Engineer

Confidential, Santa Clara

Responsibilities:

• Lead conversations about trends and emerging changes to teh cloud security landscape for critical d Confidential, intellectual property, and applications.
• Be teh technical voice of Sales for all things related to security and compliance in teh cloud and containerized infrastructure.
• Evangelize teh partnership of Security in DevOps and SecOps (DevSecOps) as a business premise to integrate Security at teh speed of Cloud.
• Act as a conduit for customer feedback and competitive intelligence to Product Management.
• Assist in teh of new SEs in their designated regions.

Manager, Customer Success Engineering

Confidential, Santa Clara

Responsibilities:

• Developed team members, set goals, tracked progress, managed resources, and budget, including headcount justification wif supporting d Confidential .
• Hired based on teh potential to fulfill future company growth profile and promoted from wifin.
• Defined job descriptions and established requirements for leveling and of team members.
• Led initiatives to ensure teh team maintained a current understanding of security principals and best practices for Confidential, Azure, and GCP.
• Established and tracked Operational Level Agreements (OLAs) wif other teams that supported customer Service Level Agreements (SLAs).
• Performed as Customer Support Manager for teh Evident platform during teh acquisition phase. (6 mo)
• Transitioned to Customer Success Manager for Redlock acquisition to change focus from tactical break-fix to relationship-based support.
• Spearheaded an on-line course for teh Evident.io platform to expedite onboarding.
• Created an SOW for a new SKU to sell a packaged onboarding professional service wif specific deliverables.

Manager, Solutions Engineering

Confidential

Responsibilities:

• Managed teh expectations on times and delivery schedules throughout teh SDLC.
• Managed priorities based on customer impact, balanced wif potential revenue generation, for existing and future customers.
• Leveraged automation to empower customer-focused solutions and reduce dependency on manual processes.
• Led team in support of Evident SDKs, providing updates and changes as necessary, working directly wif teh engineers to publish new APIs as needed to match teh platform functions.
• Guided teh team to leverage APIs to build and maintain onboarding scripts for both Azure and Confidential customers to load up hundreds of accounts programmatically.
• Defined and refined 100+ signatures for Azure and Google Cloud for parity wif default Confidential policies.
• Improved customizable default policies from 10% of teh total to over 80% that customers could build on.

TEMPPrincipal Solutions Architect & Sales Engineer

Confidential

Responsibilities:

• Supported brand growth through writing blogs, help docs, use cases, and public speaking events.
• Pioneer Evident.io support, standing up teh initial support offering, choosing and setting up teh ticketing system.
• On teh customer side, provided structured onboarding to ensure teh rapid security and value of teh investment.
• Customer advocate for feature requests and escalations.

Sr. Technical Account Manager

Confidential

Responsibilities:

• Primary escalation point to aid in troubleshooting service support requests.
• Mentored junior support members in both communications and troubleshooting steps wif Confidential tools and services.

Adjunct Instructor, Curriculum Developer

Confidential

Responsibilities:

• Cloud Application Development on Confidential Program
• Cloud Services for Storage Program
• Introduction to Cloud Program

Manager

Confidential

Responsibilities:

• Defined and owned "small projects" ( < 40 hours of effort). It was a wildly successful concept and created a precedent for scoping projects tightly to fit teh <40-hour parameter and increase speed of deliverability.
• Liaised between business units to add new content and features to teh websites, managed projects, set expectations, and provided communications.
• Virtualized 1/3 of teh production infrastructure to save rack space, reduce power costs, and enable faster web response.