SUMMARY:

• I am an experienced and responsible IT professional, most recently as the Network Administration Specialist and IT Manager for the last 10 years at a medium size, non - profit mental health agency. While not always reflected in my job titles, I have a wide variety of extensive and successful IT experience.
• My most recent projects include successfully managing all Microsoft servers, domains, workstations, remote devices, network infrastructure, firewalls, routers and switches, while also providing outstanding end user and executive support, SQL database administration, and Electronic
• Medical Records (EMR) needs analysis, security privileging and SQL data reporting design and programming. I am seeking new growth potential and stability, by combining my productive background with my proven ability to quickly learn new technology to address your IT needs.

TECHNICAL SKILLS:

• MS Windows Server 2003 through 2016
• MS Windows XP, Vista, 7, 8, 8.1, and 10 on All Devices
• MS SQL Server 2005 through 2016 / DBA
• Macintosh OS X & iPhone/iPad iOS 7 through 10
• Electronic Medical Records Administration (HIT)
• EMR Clinical Process Analysis, DB Design & Reporting
• MS SQL Reporting Services & Pentaho 3.8 to 6.1
• SQL Reporting Analysis, Design & Programming
• MS Office 2003 through Office 365 Enterprise E3
• Extensive Access & Excel DBA & Reporting
• Cognos & MS BI including Data Cubing & Reporting
• Google Suite for Administration vmWare ESXi 5.x & HyperV Admin & Maintenance
• Active Directory, DNS, DHCP, RDS/RDP, GPO Mgmt.
• GoDaddy Domain Management & Web Hosting
• SSL/TLS & Keying & Management
• Firewall and UTM Policy, Web Filtering, IPsec & VPN
• Fortinet Fortigate UTD and Cisco ASA5505 Admin
• Avaya IP Office & Voicemail Pro, VoIP & Digital
• Symantec/Veritas Backup Exec/Disaster Recovery
• Established Problem Solver / Troubleshooter
• Excellent Attention to Detail, Detail Oriented
• Excellent Communication and Writing Skills
• Experience with Technical and Grant Writing
• Highly Trainable, Fast Learner; Adaptable
• “Deep Work” Capable, Not Prone to Distraction
• Experienced. Mature. Focused. Responsible.
• Forward Thinking, Progressive Approach to New Tech

PROFESSIONAL EXPERIENCE:

Confidential, Saint Louis, Missouri

Network Administration Specialist

Responsibilities:

• Started as Network Administrator, managed and improved all things IT for a non-profit Mental Health Agency.
• Served numerous roles as needed, promoted to IT Manager. Managed 10 years of technology improvements.
• During the first 4 years of growth and rapid changes, upgraded entire communications and data infrastructure.
• Last 6 years managed a merger with another agency location and unprecedented growth to over 450 staff.
• Migrated NetWare 5.5 network to a Windows Server 2008 domain, VMware; upgraded PCs and infrastructure.
• Designed and supervised installation of new Avaya IP Office 500 phone system, improving communications.
• Assisted agency move to electronic medical records (EMR), focused on Administration and SQL Reporting.
• Integrated and managed a fleet of over 325 broadband WAN field laptops & encryption for HIPAA standards.
• Improved and enhanced LAN/WAN security by incorporating Cisco/Fortinet firewall/VPN and secure email.
• Specialized in EMR Reporting, including analysis, design and programming to meet legal and grant needs.
• All of this was done on a very low budget using creative, cost effective solutions.

Confidential

Project Manager

Responsibilities:

• Part time and tech support for wide variety of IT applications, including digital music & video.
• Utilized Project Management skills by successfully managing a temporary property rehab project.

Confidential, St. Louis, Missouri

Programmer Analyst

Responsibilities:

• Successfully managed large migration of 1,500 PCs from NetWare to Windows 2000 Server.
• Earned a promotion to Programmer Analyst II for the Internal Medicine Business Office.
• Assisted with development and rollout of a medical coding app on laptops and Palm Pilots.
• Focused on data cubing with Cognos BI from SQL Server data sources to develop sophisticated reports.
• Successfully managed a critical medical billing application, from needs analysis to end-user support.
• Used Visual Basic 6, VB.NET, VBA and SQL queries to develop medical and financial reporting applications.
• Worked extensively with MS SQL Server 2000 and 2005 Query Analyzer and Server Management Studio.
• Worked extensively with Cognos BI to automate and create accurate, detailed medical and financial reports.
• Developed Project Management skills to oversee several software engineering projects to completion.
• Established a reputation for outstanding support and empathy with end-users, including management.
• Created clear and concise documentation for end-users as well as technical s for staff.

Confidential, St. Louis, Missouri

PC Specialist III, LAN Technician

Responsibilities:

• Helpdesk technical support of complex WANs including AS400, NetWare & MS Administration and support.
• Successful Level III desk side tech support for executive users at Kellwood Company and Centene Corp.
• Reputation for quality assistance from a variety of corporate clients and executives i.e. Kellwood Corp.