SUMMARY:

• Technical Support, Help Desk for End Users, Priority Employees and Executives in an Enterprise/ Corporate Environment. Setting up Audio/Video Conferencing utilizing Crestron, Polycom and Cisco Telepresence Conference Platforms.
• Information Technology skills, consisting of Hardware, Software, Networking, PC Virtualization, Information Security, Apple and Android Smart Phones and Computer Forensics and Investigations.
• Able to perform common Network Administrative Tasks associated wif User Resource Management, Active Directory, Group Policy, Maintenance and Monitoring of Systems and Fault Tolerance Strategies.
• Experienced wif Design and Configuration of a TCP/IP Addressing Scheme consisting of IP V4 and IP V6 addresses in a Routed Network.
• Can Identify, Troubleshoot and Resolve Network, Computer and Operating systems, Windows XP, Vista, Windows 7, 8, 10, Server 2008, 2012, 2016 Software Problems.
• Application & Enterprise Software (Microsoft Office, Word, Excel, PowerPoint). Filemaker Pro D Confidential base Software, Antivirus (Symantec, MacAfee), Backup Software, (Backup Exec), Salesforce, SAP.
• Ongoing manufacturer sponsored technical classes taken. ( Confidential /Lenovo, Cisco, HP, Dell, Apple, Microsoft)
• Able to Identify Major Threats to Computer Systems and Networks, apply TEMPeffective Countermeasures to prevent such attacks and develop Recovery Plans.
• Efficient at recognizing and evaluating changes in teh Security Environment and Security Field.

TECHNICAL SKILLS:

Operating Systems: Installing and Troubleshooting Operating Systems Windows XP, 7, and 8, 10, Server 2003, 2008, Mac OS 10, Linux Virtual PC and Virtual Box

Hardware: Building installing/troubleshooting/add hardware, PCs, Laptops, Tablets. Installing Servers, Routers, Printers. Cable fabrication, Cisco & Shoretel, VOIP Telephones.

Application Software: Application & Enterprise Software (Microsoft Office, Word, Excel, PowerPoint, SCCM). Filemaker Pro D Confidential base Software, Antivirus (Norton, Symantec, MacAfee, Kaspersky), Backup Software, (Backup Exec), Salesforce, SAP, Peoplesoft, Remedy, ServiceNow, Custom Applications.

Network: LAN/WAN and WLAN Configuration and Troubleshooting TCP/IP, Teh OSI Model, and Teh Cisco Three Layer Hierarchical Model. Implementing and Maintaining Windows Servers, Switches and Routers, Configure Active Directory Services, GPO, DHCP, DNS, RDP, Exchange Configure User and Group Accounts, File Sharing, and Permissions VPN Networks, wif Token Access

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco

Independent Contractor, Technical Support Specialist/Network Technician

Responsibilities:

• Currently performing as an Independent PC/Network Service Contractor. Providing white - glove executive support for major corporations and organizations on all Desktop, Laptop, and peripherals and Mobile phones wif a sense of urgency. In addition to Technology Refresh Projects.
• Troubleshooting of MS Office products,2010, 2013, Windows 7/10. Active Directory, and PC/LAN system. Support of Windows applications. Handle customer inquiries wif Market D Confidential /Bloomberg, and Active Directory. Interpersonal, oral and written skills to establish strong relationships to communicate TEMPeffectively and deal wif all types of customers. Providing presence and ability to solve problems quickly. Troubleshooting Apple Computers and Apple Networks. Installing and configuring peripherals, (Printers, Switches, Routers, VPN & Firewall Devices) and Network Cabling, (Ethernet Cat 5e, CAT 6, Fiber).

Confidential

Desktop Support Analyst

Responsibilities:

• Provided direct technology support (25 - 30 Service Calls a Week, 80% Mac, 10% PC, 10% Printers, and Wireless Connectivity) for resident workstations, laptops, and mobile devices.
• Provided software and hardware support and technology recommendations for teh resident business center computers. Provided wireless connectivity support. Maintain comprehensive documentation practices
• Escalated issues to teh appropriate tier two support entities wifin or outside teh organizations as necessary. Assisted in teh implementation and of Senior Resources Explorer Communication Software.

Confidential, San Francisco

Technical Support Specialist

Responsibilities:

• PC Refresh Projects, upgrading Servers, installing switches, routers and wireless networks and WAN Accelerators for Major Clients
• (Hilton Hotel, JC Penny, Confidential, Teh Salvation Army,) Technical Project Management, Lead of numerous Refresh and Inventory Projects, including Nvidia and Hilton Hotels.

Confidential, San Francisco, California

Technical Support Specialist

Responsibilities:

• Accomplished Dell PC Refresh/Rollover Project for over 100 Users. Help Desk Technical Support. Imaged new PCs and Laptops wif Windows 7 & 8.
• Installed and troubleshooted Onsite and Remotely, PCs, Laptops Printers and other peripherals. Setup iPhones and iPads for email connectivity.

Confidential, California

Responsibilities:

• Business Development/ Network/Cisco VOIP Telephone Support
• Appointment scheduling and lead generation for VP of Business Development and President/ CEO
• General Office Technical Support on Desktop Computers and teh Cisco VOIP Telephone System.