SUMMARY:

• Many years’ experience in IT industry. Background ranges from administration, engineering and escalation support in environments ranging from small to large scale complex enterprise environments. Strong verbal and written communication skills
• Ability to interface TEMPeffectively wif non - technical end users, technical administrators/engineers and management. Strong leadership experience through military and direct commercial management of operational teams.

TECHNICAL SKILLS:

Connectivity & Hardware: Cisco 3500/3650/3750/3850/2900/2600/4500/6500/7600/ ASA routers, Nexus 5000/7000 and C Confidential lyst switches, Cisco7940 phones, firewalls, routers, switches, wireless, T1, Ethernet, Fast Ethernet, Gigabit Ethernet, Cable/DSL modem, Analog dial-up, servers, Tape backup and, Dell desktops/laptops, Toshiba laptops, D-link Wireless Access Points (WAPs), UPS.

OS & Enterprise Apps: Windows NT/2000/2003 Server, Exchange Server 2003, Norton Antivirus, Symantec, ISA firewall, Proxy Server, Microsoft HYPER-V, Terminal Server, Call Manager

Technologies: RAID, SCSI, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop, IIS, VoIP, TDM, Telephony, RTP, H323, cRTP, SIP, FXO, FXS, Adtran, Multitech, ISP, HYPER-V, VoIP, Avaya, Palo Alto Network Firewall, BGP, EIGRP

Desktop Technologies: Windows 95/98/NT/ /XP/VISTA/Win 7/Win 8/Win 10, Microsoft Word, Excel, Access, Power Point, Visio, Chrome, Edge/Internet Explorer, Mozilla Firefox, Safari, Scanners, Desktop and Networked Printers.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Network Engineer in Network Operations Department.
• The health system had 21 hospitals and about 400 remote sites on the WAN wif a staff of 61,000.
• Routing, Switching and Wireless support.
• Staten Island University Hospital Nortel VPN and Internet access on McAfee Firewall.
• Upgraded IOS on all the Cisco WAN routers. Upgrade IOS on routers and switches.
• Numerous UPS, blade, supervisors and switch chassis replacements coordinated and successfully completed.
• NetScout and Riverbed network monitoring tools. Configured and installed new devices for both vendors in two d Confidential centers.
• Determine and remediate causes of network slowness using troubleshooting methodology.
• Quality of Service changes on routers for multiple sites.
• Validate new site information and update supporting documents and NetScout.
• Track communications management system status and coordinate wif Telecommunications.
• Identified and tracked sites needing bandwidth upgrades and submit quotes wif supporting documentation. Coordinate wif ISPs.
• Primary Network Engineer On-Call for a week every three months.
• NSLIJHS SuperHero for November 2012

Confidential

Network Manager/Analyst

Responsibilities:

• Managed a team of 7 IT professionals responsible for the network operation of the information technology department wif sites in all five boroughs of New York City.
• Primary responsibilities included but not limited to Wide Area Network connectivity to 22 locations throughout New York City, installation/configuration/administration/troubleshooting of Microsoft Windows servers, Blackberry Enterprise servers, SQL servers for application availability and continuous connectivity, help desk management.
• Secondary responsibilities included but not limited to department budgets, vendor relationships, and public reporting system for HIV/AIDS throughout New York City adhering to strict Confidential /HRSA/NYC guidelines, personnel performance requirements/management/reviews, internal and external customer Service Level Agreement adherence, technology assessment and recommendation, management reporting to the executive level.
• Technologies handled include but not limited to Cisco switches & routers, Avaya VoIP telephony systems, ISP interface, SonicWall security & application management appliances Microsoft Server 2003/2008, Blackberry Enterprise Server, SQL Server, Microsoft HYPER-V.

Confidential

D Confidential base Engineer

Responsibilities:

• Member of team providing support for the desktop, application, server, and communications infrastructure for a company providing public health information management in New York City.
• Responsibilities included installation/configuration/troubleshooting of desktop computer systems, technical/management support of confidential d Confidential base containing proprietary health record information for the New York City Uniform Reporting System (URS) effecting 183 health services providers, development/maintenance/management of health record reporting systems for New York City/ Confidential .
• Technologies included Windows servers, Unix, Linux, Novell, Citrix, Exchange 2003, Server 2003 management, Norton Anti-virus, DNS, DHCP, Active Directory, Microsoft Access, SQL 2000, XML, etc.
• Special projects included but not limited to development of electronic case management system and reporting tool for Westchester County, development/roll-out/management of Client Health Assessment and Reporting System for HRSA Healthy Start grant reporting system, and more.
• Special s: Recognized as Employee of the Year for 2001.