Systems Administrator / Technical Support Analyst Resume Norcross, GA - Hire IT People

SUMMARY:

Solutions - oriented IT professional wif a dedicated 13-year career administering, optimizing, upgrading, and ensuring optimal uptime of critical systems, environments, and services to advance teh mission and goals of businesses.
Specialized expertise wif installing, configuring, and managing high-availability multiplatform desktop, server, and network environments supporting mission-critical systems and services utilized by geographically dispersed users.
Skilled in researching, evaluating, recommending, learning, and implementing new technologies dat have reduced costs, increased uptime, minimized risk, enhanced productivity, and improved accessibility to data.
Strength in analyzing, identifying root causes, and resolving software, hardware, and network connectivity issues.
Proven success in collaborating wif users, peers, vendors, and leadership to evaluate needs, define plans, implement solutions, and deliver projects. Excel in and mentoring technology resources to elevate competency levels.

TECHNICAL SKILLS:

Client & Server Systems: UNIX, Linux, Windows, MacOS, iOS, Android, SQL Server, SCCM, Lync/Lync Server, Exchange, SharePoint, Office 365 Enterprise, Oracle

Software Platforms & Tools: VMware Workstation Pro, ESXi Server, vSphere, Symantec DLP, TrendMicro, McAfee DLP, IDS/IPS, RSA/RAS, VNC Remote Assistance, Cisco VPN, Got To My Assist, Dame Ware Putty, RDP, ARDP, ERD Network Boot Disc, HEAT, Siebel, Vision, Vantive, Majic, Remedy, Clarity, Clarify, SOTI MDM, AirWatch MDM, Cisco Meraki MDM, Horizon, Mirage, JAMF, Active Directory, Rufus, TeamViewer

Hardware: Servers, Desktops, Laptops, Printers, Mobile Devices, VPN Clients

Languages: HTML, CSS, JavaScript, XML, .NET, C#, SQL, Visual Basic, Unix Scripts, Bash, PowerShell, Shell Scripts

PROFESSIONAL EXPERIENCE:

Confidential - Norcross, GA

Systems Administrator / Technical Support Analyst

Responsibilities:

Collaborate wif business units and management to define yearly technology roadmaps and projects to support business growth, cost reduction, risk mitigation, and compliance goals.
Research, evaluate, recommend, and lead teh implementation of new technology solutions. Partner wif IT procurement to negotiate contracts wif vendors.
Interface wif Amazon, Comcast, AT&T, Microsoft, SOS, and Big Green IT vendors to resolve escalated issues.
Administer, monitor, and maximize uptime of hybrid physical, virtual, and AWS Cloud environments.
Manage Active Directory, set-up user accounts and access to networks / applications, procure and track assets, train users, and analyze and resolve all hardware / software issues.
Instrumental in enabling all non-essential works to migrate to a Work From Home (WFH) model due to teh COVID-19 pandemic. Set-up laptop and VPN services to allow users to access data and mitigate disruption to business operations.
Delivered $12K in yearly savings and improved performance of voice services by migrating from PBX to VoIP solution.
Enabled company to comply wif ISO 13845 standards while reducing yearly costs by 30% by implementing new AT&T circuit to ensure complete fail-over of voice and data circuits in case of failure.
Strengtaned overall cyber security posture and reduced business risk through set-up of two-factor autantication, rollout of Mindcast to protect email in real-time, and delivery of on-going security awareness to users.
Increased uptime from 50% to 89% in less TEMPthan one year. Recommended teh increase of bandwidth to 1G to address network connectivity issues and achieve a 99.9% uptime.
Recommended, selected, and leading teh onboarding of vendor for teh procurement of IT essential products.

Confidential - Atlanta, GA

Systems Administrator / Senior IT Level II & III Consultant

Responsibilities:

Set-up, installed, configured, and administered LAN/WAN infrastructures, servers, desktop/mobile computing devices, VPN circuits, and Active Directory services.
Provided onsite and remote support to users wif all hardware and software questions and issues.
Tracked inventory of hardware and software assets, managed product lifecycle plans, and produced device out of compliance reports.

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Systems Administrator / Technical Support Analyst Resume

Norcross, GA

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