SKILLS:

Operating System: All Microsoft Windows OS versions as well as their Server Versions - Including Win2K3, RedHat Linux (AS) 2.1, 3.0 and 4.0, Solaris 8 and 10, IBM AIX 11.x.

Software (Industry Standard): Microsoft Office Suite, Microsoft Outlook, Microsoft Visio, Microsoft FrontPage Win INSTALL, UltraBac (Backup Software), pcAnywhere, VNC (For Unix, Linux and Windows), X11VNC for Solaris and Linux,, MS SYSPREP, Lotus Notes ‘4.6, ‘R5,&6 Sophos and Trend Antivirus Apps, Citrix, EXTRA, Business Objects, UltraBac Backup and Disaster Recovery Software.

Install Automating Apps: Solaris Jumpstart, RH KickStart, Symantec Solution Suite 2.01 (Ghost Console Server - EE) and VMware (Redhat VM). Generating Shell and Batch scripts for auto configuration of O.S and Apps installation for large scale deployments in Linux, UNIX and Windows.

Computer Language: Write, Read and troubleshoot HTML, SQL scripts, Shell Scripts, Batch Scripts, and Java Scripts.

DBMS (Level of Support: Installation and configuration) MS-SQL 2000 Server (Installation), Oracle 8.x (EE), SYBASE as well as creation and configuration of their respective ODBC drivers.

LAN/WAN Protocols: Very Strong knowledge of TCP/IP (The complete TCP/IP suite. IE UDP/IP, Multicast). Installation and troubleshooting of DNS, DHCP, WINS servers, Sockets Ports, DEC-NET suite, etc. Very skillful in troubleshooting TCP/IP, Cisco/Bay Networks Routers and Switches (WAN and LAN), Operating Systems and Real Time data feed applications.

Front End Apps used by Finance companies: Reuters 3000 Xtra, Dealing 3000, Reuters Station formerly known as Bridge Station, Reuters Plus and trading applications.

Back End Apps used by Finance companies: RDF server, RMDS infrastructure, Deal Tracker SuiteGraph servers DBU’s, Bridge Servers, Entire family of Dealing Servers (D1, D2, TCSS and Matching servers, currently known as DOIP and MOIP-Dealing over IP-), etc.

EXPERIENCE:

Confidential, New York, New York

Lead Engineer

Responsibilities:

• Upgrading current data and voice cable infrastructure to CAT 6 as well as its FO infrastructure.
• Copper and Fiber cable termination following today’s latest datacenter protocols and standards including labeling.
• Copper and Fiber cable testing, troubleshooting and finally certification to latest datacenter standards.
• Rack and Dress network switches (IE: Cisco 2500, 3500, 4500, 6500, 7500, etc.), Firewalls and Sniffers devices.
• Rack HP, SUN, DELL and IBM servers. (IE: HP 385, 585 and Blades, SUN Mainframes, mid and entry level servers, etc) wire them and properly dress them with their respective wire managers.
• Assembling cabinets or racks to build bays or frames from ground up. Power tools and specialized tools utilization required.
• Demolition: Copper (Data and Voice) and fiber (MM and SM) infrastructure cable removal under the floor (IE: From frame to cab. from frame to frame, etc) and from within floors, high rise cable removal). Dismantling cabinets, rack mainframes, backup libraries servers, etc.
• Preparing and deploying (makes) patch cables to complete a circuit within devices from end to end and finally testing, troubleshooting, if required, these circuits from end to end.
• Trace and removal from end to end (EI: From a Cisco Switch at a frame end to a SUN server at the cabinet end).
• Design, prepare and execute hot cuts of switches due to an upgrade or a maintenance swap.
• Swap, upgrade and service production servers when requires, including blades servers.
• Documentation: every task mentioned above required proper documentation for future reference.
• Asset Management Projects: Data collection from physical inventories of assets: Location, Model, Man, and S/N, complete device description (including extension modules or cards).
• Having spent a vast amount of time in a Learning environment; I strive in conveying necessary knowledge, to perform any of the above tasks, to others consistently and effectively ”>>

Confidential, New York, New York

Technical Support Analyst

Responsibilities:

• Designed, deployed and managed the entire Reuters Learning Americas networks and systems infrastructure to successfully support learning events in a classroom environment at different locations across the USA.
• Part of the management tasks included installations, setup, licensing, connectivity, operation and maintenance of all training systems (back and front end).
• Built, Configure and Setup of our Enterprise Ghost Multicast Server (V 2.10), Solaris Jumpstart Server and Linux Kick start server.
• Adapting VMware technology in a Learning environment mainly with Linux VM. Ultimately cutting a great deal cost in TCO.
• Designed and deployed all current network layouts. (4 in total)
• Datacenter: Cable management of latest CAT cable available by then. (Cross Over and Cross Connection throughout IDFs and MDFs with self made cables).
• Wiring and dressing of datacenter devices such as hubs, switches, services servers from end to end. Cable pulling under floors, behind walls and drop ceilings.
• Communications: Configuration, integration and deployment of DSU/CSU devices such as TXPORTS for T1 data multiplexing. Coordinating, scheduling and assisting various telecommunication vendors. IE: Verizon, WorldCom, etc for new installs or trouble tickets.
• Set-up, troubleshoot and maintain workstations for classes and staff users of all training facilities (perform H/W and S/W Trouble shooting & upgrades).
• Provide support and guidance to technical training support staff for all core training facilities to ensure operational efficiency. Assist and back-up training staff in the setup and support of systems for classes delivered in other Reuters training facilities.
• Coordinate plans, activities, and system setup/support/tear-down schedules with trainers, management, and training administration.
• Act as technical resource for internal trainers, consultant resources, and program sponsors to ensure smooth running events. Assist trainers with program format conversions. Provide on call support to trainers who need assistance or system issues troubleshooting during standard course delivery hours.
• Coordinate and order of equipment needs and track inventory for Reuters Training facilities including new purchases and rentals.
• Planned and coordinated move to new location (From 1700 Bway to 747 3rd Ave and to 3XSQ; Chicago to STL 717; 717 to 795; 795 to 788).
• Business Continuity Plan (BCP): Integrated our 3XSQ learning facility as BCP host for the Reuters Support Call Center located in STL, MO. The above required detailed and in depth analysis of each of the group’s operational functions that required replication at the BCP host site.
• This job also required other skills not necessarily IT related; IE: Electrician, carpenter, office and training rooms designer, building training rooms from ground up: assembling and wiring training desks, mount and wire all training Audio and Visual A/V complex systems including ceiling digital projectors. And last but not least performed many tasks commonly owned by a building facility or office manager.

Confidential, New York, New York

LAN Admin

Responsibilities:

• Installation and troubleshooting W/Ss for new users.
• Lotus Notes 4.5 and MS Exchange 5.0 mail servers administration. Notes. MS Exchange, Outlook client installation and configuration over TCP/IP and IPX/SPX protocols.
• Support for twelve NW 3.12 servers and five NT4.0 servers. Support for Extra for Windows, Visio, Reuters Terminals (RT), Reuters Bulletin Board (RBB), MSOffice 4.2, 95 & 97 apps (Including installation and configuration).
• Hub and cable installations and troubleshooting. Cable upgrading to CAT5 from Thin Coax. LAN drops patching. Setting up and configuring Laptops for RAS to Notes servers for Travel Users (Win 95 & NT 4.0).
• Preparing the platform for a scheduled (first quarter of 1998) migration from NetWare 3.12 to NT4.0 servers as well as for the implementation of Domains for Windows NT4.0.
• Implementation of SMTP for wireless communication. CYBEX (Commander 4XP) installation and configuration.

Confidential, Hauppauge, New York

PC Analyst

Responsibilities:

• Over 1500 scheduled NTW 4.0 rollouts, upgrading from WFWG W/Ss and NT 3.51 and new systems.
• Software survey and hardware inventory of each end user, tracked in an assets database in Lotus notes.
• Installation of application packages through Win Install.
• Configuration of MS Exchange, IE, ADSM, Lotus Notes, IE 4.0, News edge, Company Quick Check, IBM 3270 emulator, and Xvision and TCP/IP protocol required.
• Quality and Assurance of final production.

Confidential, New York, New York

PC Analyst

Responsibilities:

• Dynamic and static IP address assignment.
• Installed packaged applications and performed preliminary troubleshooting and problem identification (Office 97 Pro, Netscape 4.0 & Quicken 95).
• WFWG migration to NT4.0 for many of the workstations.
• PC hardware upgrading and troubleshooting.
• Provided user training and handholding.
• Tested user accounts and confirmed all applications worked properly.

Confidential, New York, New York

Information Technology PC Support Analyst

Responsibilities:

• Responsible for the initial installation and troubleshooting and maintenance of 400 NT Workstations, connecting to NT, Novell and UNIX servers.
• Provide support for 1500 users across three trading floors running Windows3.x, 95 & NT.
• Cross Platform connectivity accomplished through TCP/IP and PC - NFS for Windows 3.x and NFS-Maestro for Win95 and NT.
• Liaison for helpdesk in assigning desktop floor and technical support for three trading floors.
• Coordinate response between floor support and end users.
• Assist in project management and planning departmental Windows NT rollout and deployment.
• Responsible for multi-million dollar inventories.
• Configure RAS in PC and Laptop systems for ISDN Dial up for home based end users.
• Trained end-users on desktop applications.
• System building and basing.
• Winframe (Insignia, Intrigue) support and troubleshooting.
• System configuration; Morgan s customized settings.
• Sparc s stations support: Sparc 10, 20 and Ultra Sparc that included hardware upgrade (memory, disks, system boards, Bit frame cards).
• Lost data recovery. Assisted in NT-DNS, WINS and DHCP server builds.
• User profile exports and system policy settings. Shared printer s installation and configuration.
• Projector system installation for in-house seminars.

Confidential, New York, New York

Field Engineer

Responsibilities:

• PC hardware and software troubleshooting and configuration.
• MS-WFWG and Windows 95 & NT installations for W/S and Laptops systems.
• Hardware upgrades. Program installations for different network platforms.
• Shared printers troubleshooting and configuration.
• Users profile exports and settings.
• LAN cable (CAT 3 and CAT 5) splicing and Connectivity to main distributor frames.
• File and printer server installations running Novell and NT NOS.
• End-user training on different desktop applications.
• Working at system component level in the troubleshooting and repair of Confidential Copy machines at customer's sites.
• Low volume level. Maintaining daily part inventory, 50's family (5018, 5028, etc.).