Customer Support Engineer Resume Morrisville, NC - Hire IT People

Summary

Energetic me.T. Professional wif a passion for computer systems. In addition, me has a unique way of understanding a situation and making it relatable to others. Problem solving and troubleshooting are one of my key strengths. Building better relationships through understanding teh customer's needs is another passion of mine.
15 years PC & Laptop Assembly/Upgrades
15 years of Troubleshooting Experience
Twenty years of experience in customer service, internal and external
Prioritize workloads, setting goals based on customer/clients’ needs
Team Player wif excellent communication, contacting customers to keep them updated
Eager to contribute to teh team, ready to find solutions and apply them
Supportive Team Member, engaging members of teh team to further teh goals of teh group

PROFESSIONAL EXPERIENCE

Confidential, Morrisville, NC

Customer Support Engineer

Responsibilities:

Telepresence Technical Support, providing help desk experience for users
Over teh phone troubleshooting, assisting clients and third - party vendors wif troubleshooting devices
Network troubleshooting, assessing teh health of switches and routers attached to teh Cisco devices

Confidential

Service Desk Support

Responsibilities:

Confidential, Durham, NC

PC Technician

Responsibilities:

Troubleshooting and repairing Desktop/Laptops for customers, keeping data intact and teh unit functional
Sales Associate, helping customers wif purchasing teh right system for their needs
Assembling Desktops, building new computer systems for customers

Confidential, Raleigh, NC

Senior Shop Technician

Responsibilities:

Solved complex electrical issues on customers’ units, getting them back to work wif minimal downtime
Inspecting new equipment for quality control, documenting issues wif teh manufacture, and correcting them

Confidential, Greenville, NC

Senior Shop Technician / Shop Foreman

Responsibilities:

Assisted field techs wif computer issues and device installations, keeping them operational while in teh field
Coordinating between departmental personnel, making sure teh correct units were heading to teh correct customers
Managed jobs in teh service shop, assigning techs to jobs based on skill and job priority

Confidential, Raleigh, NC

Hydraulic Technician

Responsibilities:

Disassembling and inspecting components for damage, finding teh cause, and making suggestions to teh customer on maintenance practices
Assembled components according to unit specifications, testing them to ensure dat teh pump or motor is performing wifin teh manufacturer’s specifications
Assembled custom hydraulic systems, helping to find and fill teh needs of teh customer

Confidential, Washington, NC

Service Technician

Responsibilities:

Worked on all Caterpillar equipment and performed service such as troubleshooting, repair and maintenance
Work as a team wif other team members, shared information on each project to complete them in a timely manner

Confidential

Shift Manager

Responsibilities:

Organized crew based on skills and personalities, improving teh positive workflow
Met customers’ needs and practiced reflective listening when taking complaints, minimizing costs, and keeping teh customers satisfied
Scheduled crew based on times they were able to work, changing their workdays if needed
Maintained inventory, ordered items, and kept resources in stock