SUMMARY:

• As a Product and Network Support Engineer, I have in - depth experience in product support related to diagnostic connectivity ecosystems and Practice Management System (PIMS) integration. As part of my functional expertise
• I guide system installations, troubleshoot, and analyze processes. My global transformational leadership style TEMPhas a practical approach to problem-solving. My noledge in Scrum agile projects creates business values by resolving impediments to drive product success.
• On teh network support side, I set up and improve networks, server infrastructure, security, router, and switches. My rapport wif clients plus my strong leadership and prioritization skills ensure teh swift of any project.
• Created centralized and secured printing by negotiating a contract wif Xerox Multifunction Printing Solution through implementing password protection to eliminate teh need for high-cost personal printers for end-users.
• Secured contract negotiation wif third-party vendors dat included services for teh GoToAssist Remote Software solution, LANDesk Management Software, and Print Screen tool dat saved cost and improved productivity.

TECHNICAL SKILLS:

Platforms: iOS | Android | Microsoft window 7, 8 | 2012 & 16 Server

Networking: LANs | WANs | TCP / IP | VoIP | HTTP | Wireless | VPN |AD | Azure

Hardware: HM5 | VS2 | VSPRO | Fuse | iPads | iMacs | tablets | desktops | laptops | printers | scanners

Languages: C++ | Java | Visual Basic | MS SQL Query

Applications: Restful APIs | Log Files Analyzes | Postman | Office 365 | Symantec | Backup Exec

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey, NJ

Diagnostic Connectivity Support Engineer / Network Support Engineer

Responsibilities:

• Work on connectivity wif Zoetis network and customer-managed wired or wireless LAN network ecosystem supporting Practice Management System (PIMS) and Zoetis Vetscan Fuse and Blood Chemistry Analyzers.
• Configure and troubleshoot Blood Chemistry Analyzers (HM5, VS2, VSPro, UA, and SA), create orders, process orders, and send results to Fuse and Practice Management System (PMS).
• Utilize Fuse Proxy Tool which is used as a gateway between teh Vetscan Fuse and Practice Management Systems, analyzing teh status of teh orders between teh Vetscan Fuse and Practice Management System.
• Provide remote configuration of equipment and hands-on installation on-site support for escalated ecosystem installations and support cases, leading and driving tasks to completion.
• Manage PIMS integration wif Fuse manually or through Proxy, providing integration credentials for Fuse and complete setups of Blood Chemistry Analyzers.
• Assist in developing best practice processes, procedures, and materials for teh technical support team and teh ecosystem while familiarizing colleagues wif teh new systems and elevating their speed wif up-to-date methods.
• Analyze and interpret log files and backup files, checking for error detections related to Fuse, PIMS, and Vetscan Analyzers.
• Define problems, collect data, and establish facts to conclude, addressing colleagues’ questions, technical team & issues.

Confidential, New York, NY

Network Support Engineer

Responsibilities:

• Troubleshoot network issues (TCP/IP, HTTPS, SSH, DNS) and security issues, helping facilitate secured communication of network resources.
• Completed routine activities such as troubleshooting switches, routers, firewalls, MPLS, Juniper, and L2 switching to identify potential problems and maintain connectivity.
• Setup, configured, and administered VMware servers, workstations, and disaster recovery sites, facilitating remote access and testing.
• Introduced and oversaw timely solutions, problem-solving tickets resolutions, and escalations to meet clients’ expectations.
• Orchestrated network maintenance and upgrades, including service packs, patches, and hotfixes, keeping systems up-to-date.
• Identified and prevented security flaws, setting up system security for desktop, mobile, and cloud environments via Group and Access Control Policy.
• Performed Project management roles by rolling out projects such as Windows 10, LANDesk, and VPN to meet project datelines.

Desktop Support Specialist

Confidential

Responsibilities:

• Demonstrated a wide range of noledge of state-of-teh-art network practices and technology while advising on resolving critical and complex network issues.
• Facilitated teh Windows to Center for Internet Security (CIS) standards, sysprepping, and capturing images used to build teh Virtual Desktop Infrastructure (VDI), migration to Azure, Office365, VPN, and VoIP.
• Played an important role, contributing to developing teh ongoing improvement of support procedures and infrastructure, supporting, and maintaining teh network.

Confidential, Bronx, NY

Desktop Support Technician

Responsibilities:

• Doctor of Philosophy (Ph.D.) in Organizational Leadership, Adler University, Chicago, IL - in progress: GPA: 4.250
• Master of Science in Computer Information Systems, Pace University, New York, NY - GPA: 3.93
• Bachelor of Science in Computer Information Systems, John Jay College of Criminal Justice (CUNNY), New York, NY - GPA: 3.25