SUMMARY:

• 27 years of IT experience in maintaining technical and analytical systems, system study, design, administration, management, development and problem - solving skills with ability to execute and deliver tasks on schedule
• 17 year Business Process and Customer Relation Management expert
• Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• 15 years of experience with Siebel Administration, OBIEE Administrator and with Siebel
• Development in IP16, IP15, IP14 (8.1.1.14), 8.1.1.11, Siebel 8.1.x, Siebel 8.0.x, Siebel 7.8.x, Siebel 7.7.x, Siebel 7.5.x, Windows Server, Unix,
• Strong working experience in Siebel, OBIEE, BI Publisher, weblogic, WebSphere
• Siebel Administration, configuration, EBC, EAI, EIM, VBC, eScript, Migration between environments utilizing Dev to Prod, Incremental and ADM, Business Service, Business Component, Views, Screens, Workflow Manager, Workflows, Assignment Manager, Remote Administration, Inbound and Outbound integrations in MQ, HTTP, Soap and Rest, Integration Objects, Microsoft Active Directory Setup and Integration, Microsoft Cluster Installation and administration, LDAP SSO setup and Configuration
• Upgrades from Siebel 7.7 Horizontal and Vertical, to Siebel 8.1.1.6 and 8.1.1.14 (IP14)
• Upgrades from IP14 - IP15 - IP16
• Technical Lead in several projects providing estimates, story assignment, of junior members, and code sprint validation and promotion through with dev, Test, QA/UAT,, till production deployment successfully
• Working experience in Server Administration, Server Setup, Failover, QA, Test & Production Migration.
• Worked on various applications (verticals) Siebel Call Center, Service & Warranty, Sales, Financials, Public Sector, Life Science, eAutomotive, OpenUI, eClinical, eHospitality, Oracle Sales Cloud, Telecom
• Project manager and business analyst roles also over Siebel
• Excellent in handling Offshore/Onsite team, empathetic and effective leader of resources, exceptional communication skills
• Driven self-starter with a straightforward delivery and communication method

TECHNICAL SKILLS:

Applications: Pega 8.x, Siebel 8.1, 8.0, 7.8, 7.7, IP11, IP14, IP15, IP 16, Siebel Call Center, Service & Warranty, Sales, Financials, Public Sector, Life Science, eAutomotive, OpenUI, eClinical, eHospitality, Oracle Sales Cloud, Telecom, Administration

Modules: Accounts, Activities, Calendar, Contacts, List of ValuesPositions, Service Requests, Views

Integration: Actuate, Active Directory, Business Intelligence Publisher

(BIP), EAI, EIM, EBC, VBC, eScript, Integration Objects, Server Administration, Remote, Siebel Anywhere, Siebel Tools, Workflows, Web Templates, Administration, Gateways, Webserver, Inbound Integrations, Outbound Integrations

Languages: Java, C, C++, JSP, JavaScript, ProC, 4GL, RPG 400Visual Basic (3.0, 4.0, 5.0, 6.0), COBOL, Pascal, JavaScript,PHP

Databases and DB Technologies: MS SQL Server, MS Access, Oracle, PL/SQL, 400/SQL, Informix, ESQL/CBtrieve, MS FoxPro, DB2

Web Technologies: JSP, CSS, HTML, XML, Tomcat

Operating Systems: Windows, UNIX, AS/400

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Architect/Business Architect

Responsibilities:

• Owned and managed the client engagement and Pega delivery for a high tech manufacturing company
• Employee evaluation and mentoring
• Heavy API Environment utilizing Email, Database, and Webservices
• Story Grooming and evaluation
• Sprint planning and unit testing validation
• Pega development in integrations, front end, case management, quality control, and other Pega platform areas
• Pega issue resolution and configuration fixes via analysis and configuration in Pega PRPC versions 8.3 and 8.5
• Mentoring to rest of team on solutions identified and developed
• Pega configuration using Data Pages, Decision Tables, Activities, Data Transformations, Declare Triggers, Declare Indexes, Predictive models, Cases, Flows, Steps, Processes, Stages, Email integrations, Email listeners, Services, Connectors, SQL Connectors, Decisioning, Scheduled Jobs and other Pega PRPC configuration items
• Pega problem identification and resolution for end business reported issues.
• Leading a team of 6 for last line support and dev ops including Root Cause Analysis, Short Term Fix identification and development, and Long Term Fix identification and development

Confidential

Senior Systems Architect/Business Architect

Responsibilities:

• Utilizing Performance Tools (PAL), Predictive Diagnostic Cloud (cloud only), Tracer, Remote Tracer, and Server Logs to identify performance, data and integrations issues
• Creation, validation and simulation of API’s to internal and external systems
• Identified further opportunities inside of Verizon for areas Pega could assist and worked with the directors to help them include their initiatives in the current engagements at a point where other areas were waning and project was at risk
• Worked directly with the business owners to guide their process for a more holistic and simplified user experience along Pega's native functional offerings
• Assisted in the support of production issues that required an independent perspective especially around API’s via collaboration with the Architects and Developers onshore and offshore
• Upgrading 7.4 to 8.2 Pega, case migration, and new functionality implementation vs. old activities
• Challenging proof of concepts around various needs concerning parallelism and data integrations in a stateless environment
• Certified as a Senior Systems Architect on first attempt
• Certified as a Systems Architect before classes by my own initiative
• Completed the internal project for new SSA’s utilizing Data Pages, Views, Sections, Harnesses, Portals, Activities, Rules, Properties, Data Transformations, Branches, Applications, Cases, and other App Studio and Dev Studio objects with a 94% guardrails score
• Assisted many in the project with solutions to the requirements through daily interaction meetings
• Identified and tracked down a significant bug in Pega Personal edition, reported to engineering for resolution.

Confidential

Principal Consultant

Responsibilities:

• Led a team of 5
• Total budget unknown
• Increased throughput while maintaining same budgetary burn
• Responsible for Confidential and Cargill employee reviews
• Save Cargill employee who was quitting
• Henry Schein from May 2018 thru August 2018
• Hyundai from January 2018 thru May 2018
• Team management
• Project allocation and completion
• Budget allocation and adherence
• JD Edwards request intake and scheduling
• Request estimation and feasibility
• Client Management
• Opportunity discovery for Confidential to enhance presence in Cargill
• Siebel Configuration utilizing Open UI, JQuery, EAI, EIM, eScript, HTML, JavaScript
• Customizing Applets, Views, Business Components, Business Objects, Screens, Tables and other Tools objects
• Interfacing with external SOAP webservices
• Migration between environments using Dev to Prod, Incremental, Excel Dataloader and ADM
• Inbound and outbound integrations
• Open UI development
• Siebel tools configuration
• Siebel 8.1.1.10
• Siebel IP14
• Performance analysis and enhancement
• Database tuning
• Technical Design
• Visual and External Business component configuration
• BI Publisher Customizations
• Product Configuration and Pricing
• Field Service,Order Management, eAutomotive and Marketing verticals configuration
• Project management
• OBIEE customization
• OBIEE dashboard creation

Confidential

Senior Siebel Developer

Responsibilities:

• Angular, HTML, SWT and JQuery front end development
• Siebel IP14, IP15, IP16
• Customizing Applets, Views, Business Components, Business Objects, Screens, Tables and other Tools objects
• Secret Privacy Environment
• BI Publisher Administration
• BI Publisher Report Creation
• Siebel Universal Customer Master (UCM) setup
• Siebel UCM configuration
• Users, Views, and roles setup
• Webservices middleware integrations
• Inbound and outbound Siebel integrations using EAI, SOAP, REST, JSON and XML
• Migration between environments using Dev to Prod, Incremental and ADM
• Data seed with EIM
• Microsoft Active Directory Design and Setup
• Microsoft Active Directory Integration via SSO
• Siebel administration
• Siebel tools configuration
• Gateway Setup eApps setup and configuration
• Webserver administration
• Siebel File System Administration
• Lead Developer
• Data Validation Rules Creation
• Runtime Events Creation
• Open UI development

Confidential

Siebel CTMS Business Architect

Responsibilities:

• Business Requirements Gathering through interactive sessions with Client
• Managing deployments through standard Dev/Test/Production process
• Time, Budget and Resource estimation for Project resources
• Leading team of Business Analysts onshore and offshore to complete Requirements and Functional Designs
• HIPPA Privacy

Confidential

Siebel Integration Consultant

Responsibilities:

• Microsoft Active Directory Design and Setup
• Microsoft Active Directory Integration via SSO
• Data conversion via SQL, Stored procedures, PL/SQL and Shell Scripting
• Siebel Data model Extension to identify Classified information
• Applet, Business Component modification to identify Classified information
• Attachments manipulation and transformation from Siebel EIM to SFDC CSV needs
• Purge via Exact Match of Classified information post extract
• Salesforce Extension to OOB entities
• Apex Data Loader

Confidential

BI Publisher Consultant

Responsibilities:

• HTML, CSS and JavaScript for OBIEE rendering customizations f Client Resources in advanced BI Publisher report techniques
• Analysis of potential for Report conversions
• Creation of intensely complex BI Publisher Reports with DataModels contain 30+ divergent Data Sources
• Bursting and performance sensitive parallel Job submission
• Heavy XSLT and XSL Scripting including sub-templates for complex math functions to support Report Needs.
• Metadata BI Data Warehouse analysis for Data Sources and performance gains
• Managing deployments through standard Dev/Test/Production process
• Creation of Analyses and Dashboards in OBIEE using both Answers and BI Publisher as sources
• Creation of parameter driven Dashboards and BI Publisher Reports

Confidential

Project Manager/Business Architect

Responsibilities:

• Project Management by tracking Plan, Scope, Deliverables, Budgets, Milestones and Timelines
• Anticipating problems and providing risk mitigations and resolutions in a timely manner to not effect milestones
• Business Requirements Gathering through interactive sessions with Client

Confidential

BIP Developer

Responsibilities:

• Remote engagement and delivery
• Utilized BI Publisher Layout Builder to modify Report Templates directly on the server without having to do the full Word Development and upload cycles
• Data retrieve and manipulation via SQL, and OBIEE SQL
• Developed complex BIP Reports using Word BI Publisher plugin from generated XML Sample data
• Generated Data Feeds and exported to XML for BIP Report inclusion and Sample data needs
• Utilized Wordpad for Reports that needed more direct XSLT development that the Word Plugin would not support
• Utilized the Word BIP Development Plugin to add Charts, Pivot Tables, Conditional Regions, Fields and Formatting
• Data Model definition via SQL Query set from Query Builder and Direct SQL entry
• Data Model definition for reports via XML File and Directory location

Confidential

Siebel Consultant

Responsibilities:

• Inbound EAI Interface via HTTP to Claims Submission Web Portal
• Worked directly with Business Teams to define Processes, Work Flow’s, and Functional documentation which drove requirements on Siebel Initiatives, while helping the business improve process and merge with Siebel functionality.
• Designed and implemented the Data structure utilizing Existing and Custom Tables to migrate legacy systems data into new Siebel Initiative.
• Siebel Automotive
• Siebel Marketing
• Siebel Warranty
• Developed Workflows to allow for concurrent processing of all Automotive claims, reducing processing time required by 80%, allowing for a higher volume of Claims to validate in the allowed window.
• Developed multiple Actuate reports for eService and High Interactivity clients in Siebel.
• Created and implemented multiple External Business Components (EBCs) to allow real time access to external systems.
• Developed eService module to allow non-concurrent licensing and significant cost savings.

Confidential

Lead Consultant

Responsibilities:

• Led team developing online centralize Quoting tool to standardize product offerings, sales criteria, and revenue retention
• Led UI team that developed the interface to the Product and Pricing catalog.
• Developed solutions in Java, JSP, JavaScript, Hibernate and Spring
• Analyzed and developed rules engine to enforce proper selection and configuration of product offering.

Confidential

Software Developer / Analyst

Responsibilities:

• Analyzed, Investigated, Designed and Implemented systems using RPG 400, CA Clipper, C 4.0 and Btrieve
• Made substantial changes to in house software packages
• Analyzed user requirements and business objectives in the preceding programming activities
• Gathered requirements for system to eliminate dual entry of ordering data by learning to function as the individuals that performed the task; designed and implemented the solution

Confidential

Software Developer

Responsibilities:

• Developed software using in RPG 400 and Programming in C++
• Created network solutions and implementations
• AS/400 Operations
• Multimedia programming in Authorware
• PC problem diagnosis and repair
• Technical recommendation and execution

Confidential

Software Developer / Consultant

Responsibilities:

• Application re-engineering in SuperBase for Metrics collation and tracking
• Managed schema changes (extension columns and extension tables) to support configuration requirements
• Extensive Visual Basic application development for Company Valuation system using forecasting, internally developed reporting tool, trend analysis and balance checking