Network Support Technician Resume Beltsville, MD - Hire IT People

SUMMARY

Computer networks design, implementing and monitoring (LAN/WAN, WLAN, VLAN, VPN, VoIP)
In person and remote end - user support
Network devices configuration and maintaining (routers, switches, AP, firewalls)
Network security breaches analysing and reporting
Network support activities documenting
AWS cloud concepts understanding

TECHNICAL SKILLS

Virtualization and remote access tools: VMWare, Hyper-V, VirtualBox, Citrix, SSH, RDP, Putty

Operating systems: Windows 7/8/10, Linux, Server 2012, Android/Apple iOS

Networking technologies and tools: Cisco, ServiceNow, OSI and DoD models and protocols

Languages: English (fluent), Spanish (beginner), French (native)

PROFESSIONAL EXPERIENCE

Network Support Technician

Confidential, Beltsville, MD

Responsibilities:

Provide end-user support in person and remotely
Troubleshoot the network using diagnostic testing software and equipment to identify connectivity issues
Back up network data
Document network-related activities or tasks
Install, test performances, and troubleshoot Hardware/software (Windows, Linux)
Mentor CompTIA A+ and Network + candidates.

Network Support Engineer

Confidential, Douala, Cameroon

Responsibilities:

Monitor corporate intranet to ensure compliance wif baselines
Design, implement and troubleshoot branch office LANs, WLANs, VoIP and CCTV networks
Assist vendor (ISP) in connecting and monitoring new branch offices to corporate intranet (MPLS VPN)
Configure, maintain and manage WAN or LAN routers, switches or related equipment
Install, test performances, and troubleshoot Hardware/software (Windows, Linux)
Evaluate network performance data regarding things like speed, connectivity and disaster recovery
Install network software, such as security or firewall software
Document network support activities
Set up incremental databases backups and perform periodic full backups of the databases