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Executive Director Program Management Office Resume

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SUMMARY:

  • 25+ years’ leading highly effective IT Infrastructure Engineering, large scale Hybrid Data Center Operations, Construction and Engineering Management, Multi Cloud Applications Hosting, Senior leader for Hyper Scale and Cloud and Managed Services Organization, Program and Portfolio Management Business Case development and establishing Business Resiliency frameworks within diverse fast - paced international organizations.
  • Experienced technology executive who is passionate at driving positive digital transformation by aligning portfolio and program management to business and next generation technology vision and strategy and directing diverse groups of business and technical minds towards a balance of short- and long-term objectives. Skilled leading global IT infrastructure and Operations teams with high growth M&A companies, developing Business Resiliency Frameworks including Business Continuity, Crisis Management, Disaster Recovery, Cyber Security, SOC and Compliance. Provides leadership in Program Management, Hybrid Cloud strategy and delivery to multi-cloud providers, resiliency and architecture roadmaps, cost management and achieving technology debt reduction through systems transformation and modernization across numerous industries in Travel and Hospitality industry, Global Retail, Cloud and Managed
  • Hosting Services, on premise and managed services, external cloud data centers and driving improvements in customer delivery, application hosting, systems reliability and service management functions. Led project portfolio management spanning $50-100m and employee base of 25,000 to 400,000. Proven success in collaboratively leading and transforming business and technology in fortune 50 and 500 organizations. Led operating budgets ranging from $50 to $100m and onshore/offshore teams ranging from 75 to 300. Talent for liaising with lines of business and building and leading highly engaged technology and operations functions that embrace operational excellence supporting complex high-volume growth businesses. Expert negotiator with strong business, financial skills and executive level presence. Skilled at sustaining strong relationships with partners, clients, employees and stakeholders with uncompromising integrity.

PROFESSIONAL EXPERIENCE:

Executive Director Program Management Office

Confidential

Responsibilities:

  • Leading Global Technology Services program management for infrastructure, applications support and operations teams supporting technology service delivery to accelerate next generation search and travel application development, driving cross collaboration between Scrum/Kanban Teams, Tech Owners, Sponsors, Stakeholders and shared services.
  • Trained infrastructure teams using SAFe agile mindset with focus on delivering Infrastructure Strategy roadmaps, modernization and technology debt rationalization while supporting legacy applications and multi-cloud transformation (Azure - 5 yrs., AWS - 1 yr.) for core retail and commercial travel and hospitality products, applications and service management functions supporting global technology teams, global airline suppliers and strategic customers for distributed and mainframe infrastructure, global networks, collaboration technologies, technology architecture, network operations, cyber security and global data centers.
  • Led planning and execution of Business Resiliency Programs to align Crisis Management, Business Continuity Plans, and Disaster Recovery for Cloud, On Prem hybrid cloud strategy, crisis management, disaster recovery and security continuity plans in support of a more robust and formal incident response, disaster recovery plan, crisis management and SOC2 / ISO27001 . Led audits for ISMS, ISO and CIS, and audit committee driven audit for BCP DR.

Consulting Vice President

Confidential

Responsibilities:

  • Execution of NOC assessment to improve availability, ITSM tools and process improvement. Led Hybrid Cloud colocation growth initiatives to migrate to next generation data centers, networks, and products supporting hyper growth applications (6b trans/day).
  • TEMPPrincipal Data Center and Network Consultant leading third parties to deploy SDN and Security architecture, modernization, strategic telecom hotel selection to abstract core network services, Akamai edge networks, migration planning aligning current and future state network architecture, advance multi-cloud skills, Collaboration technologies O365, OneDrive, SharePoint, with transformation to standard toolset, Microsoft Teams -Webex Teams.
  • Developing 5-year Hybrid Cloud Data Center strategy to support complex, high performance business technology and applications management and integration requirements; aligning to IT organization logistics and modernization plans, improving DR posture and aligning next generation IaaS-PaaS using Red Hat, Open Shift PaaS, and micro services to support elastic agile Product platforms across hybrid cloud platforms to deliver 100% availability and one-minute recovery response.
  • Led Data Center Colocation RFP, selected a local Data Center provider for colocation hosting. Conducted hard-hitting pricing negotiations, delivering a savings of $5m and enabling Delta airlines to leverage our RFP and site selection to relocate their primary production operations in teh same Colo facility.
  • Actualized build out of a new Colo data center, co-negotiating a disaster recovery subscription for a global fortune 50 airlines client, resulting in $27m in additional revenue.

Vice President Operations, Infrastructure Engineering

Confidential

Responsibilities:

  • Architected and deployed next generation technology modernization and network and security stack across 12 data centers to insure zero downtime for client base. Led DevOps automation to improve release management, monitoring, event management and cloud product migrations.
  • Led Cloud customers at QTS across 6 multi-tenant data centers, dedicated cloud environments, etc. supporting 200 products and technologies to deliver cloud and managed hosting services to our customers. Similar product set and complexity of Azure / AWS.
  • Led engineering teams and project managers to liaison with construction and development teams, Clients, Product and Sales teams to develop/deploy Hybrid data center strategies, and technology services supporting Enterprise and Federal client base.
  • Led operations services for numerous SaaS providers across many verticals, including Salesforce.com expansion from Atlanta to Dallas, and Twitter expansion from ATL to Richmond.
  • Centralized infrastructure Engineering services organization across two regions - organized teams to support modernization, network roadmaps, architecture roadmaps, onramp for AWS engineering and strategic AWS Managed Service Providers, for strategic QTS / AWS clients.
  • Improved net promoter scores for clients; eradicated monthly cloud hosting outages, saving $400K in SLA violations by driving improvements in process, root cause resolution, peer reviews, and single point of failure mitigation.
  • Responsible for Monthly C-Suite Enterprise Security and compliance reviews, SOC, network engineering & security, compute, systems, database, storage, backup, capacity planning and DevOps monitoring and ticketing platforms. (CA/Science Logic with ServiceNow integration)

Senior Director

Confidential

Responsibilities:

  • Led 300 internal and outsourced team members across teh Run organization managing applications, operations and infrastructure services
  • Led ITSM ServiceNow practice to improve ITIL adoption and streamlining of business impacting incident and change management.
  • Advanced software distribution deployment and security patching for 150,000 store and corporate PC’s, POS registers, and 14,000 servers, improving from 95-98% through process and tools remediation improvements.
  • NA Network Operations Center - led teams and Cisco managed services across 2100 retail stores, corporate and distribution centers
  • Upgraded Data Center connectivity and resiliency, process, operations and monitoring to improve enterprise support for Office365 for 400,000 employees.

Senior Director

Confidential

Responsibilities:

  • Global ERP with D365 and SAP global program management for ERP business case development, deployment, and execution as global infrastructure executive sponsor
  • Led service desk and call centers global site consolidations including ServiceNow migration, voice video data standardization, e-commerce call center technologies, global telecom, desktop and NOC consolidation in NA/EU/AS, corporate locations in NJ, NYC, NC, Hong Kong, Tokyo, Geneva and London
  • Developed organizational strategy creating Engineering, Architecture, and Service Group functions across Corporate and Retail store global IT Infrastructure and Operations.
  • Led data center strategy and alignment of on premise, cloud and e-commerce and disaster recovery data centers.
  • Led global business impact analysis across all lines of business resulting in improvements in data center strategy, crisis management, financial risk mitigation, and DR plan.

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