PROFESSIONAL EXPERIENCE

Confidential

Applications Systems Engineer

Responsibilities:

• Coordinating with business and team with regards to Infrastructure (New servers, Tech refresh, Decommissioning of servers) and getting required resources to get the infrastructure ready before the project commences.
• Created Change requests, Problem Tickets, Work orders, Work requests related to deployments and problems using BMC Remedy as per ITIL Standards.
• Involving in performing Software asset management with regards to software utilized within the team and make sure we are compliant.
• Created game plans for the release implementations with regards to our application (Fraud Management). Coordinated with each of several groups (business, database, quality assurance, developers) to ensure the plans were thorough, concise and understood.
• Conducted team meetings and walkthroughs for reviewing game plans with business and other teams.
• Conducted security peer reviews to review code changes for implementation.
• Coordinating with multiple teams with regards to release implementation to get things done appropriately and done within deadline by raising triage calls if needed.
• Worked on Autosys making sure jobs are running without issues and keeping jobs on/off hold while working on release.
• Doing DNS rollover as part of Datacenter Switchover activity monthly using F5.
• Providing support while doing Datacenter Switchover using HPOO.
• Worked with deployment management team to schedule the patching for our application servers/database servers bi weekly.
• Meet with vendors (Actimize, RSA & InAuth) to discuss issues related with our fraud application like IFM(Integrated Fraud Management) and RCM(Risk Case Management). Followed up with our team to resolve issues with the vendor code.
• Work on security issues related to our application which are highlighted by Splunk reports with regards to safety and soundness of application to be SOX compliant.
• Assisted the team in resolving production issues that occurred. Provided coordination for assessing and obtaining the proper groups to involve in the issues. Ensure issues were resolved fully and followed with required parties.
• Researched appropriate processes for vetting new employees and contractors coming into our team. Ensured the appropriate security was requested based on management directives and team needs.
• Worked on Software deployments and installations.
• Supports Compliance and audit related activities related to software installations, patching and user access and setups.
• Create tickets on JIRA(Atlassian Products) and update team’s documents in Confluence for easy reference for the team.

Environment: Redhat Linux 7.X/6.X, BMC Remedy, RSA Triage, Oracle WebLogic, Oracle 11g/12c, SQL Developer, Tortoise SVN, Anthill Pro, Udeploy, Wily Introscope, Appdynamics, Putty, Autosys, F5,HP Server Automation, JIRA, Confluence.

Confidential

Senior Technical Analyst

Responsibilities:

• Responsible for daily tasks such as user setup, group setup, install and upgrading new machines on Solaris, RHEL.
• Patch Management, Upgrades, RPM, User administration
• Supported development groups, application support and various external groups to resolve the production issues.
• Monitoring system performance with the help of system utilities like vmstat, iostat, prstat etc. and other utilities like sar, top etc
• Working on issues like CPU, Memory, Swap, Zombies, Filesystem Full, Application Filesystems full, /OSBACKUP filesystem full, daemons restart on servers
• Installed, configured, administered and supported Weblogic 11g.
• Configured Apache Web Server for WebLogic Server load balancing of HTTP requests.
• Installed and configured IBM HTTP Server 6.x/7.x/8.x.
• Installing, configuring, Maintenance of Oracle 11g database on Operating Systems, Linux and Windows platforms.
• Responsible for conducting post incident review (PIR) meetings and to make sure to have a permanent solution for incident.
• Followed ITIL Processes for Incident management, Change management and problem management.
• Responsible for preparing weekend work order and participating in weekend testing.
• Providing the notes /reports and documentation of the repetitive work done in incident management, change management and written/build standard operating procedures.
• Generate incident reports, change reports, turnovers, and executive summary.
• Simultaneously worked on different projects and problem tasks.
• Represented Unix operations team in defect, problem task, system status meetings.
• Experience on patch management and firmware up gradation using HP Server Automation Tool.
• Administration of AIX Lpars using HMC.
• Experience working on HP ILO’s (Integrated Lights out) consoles for the servers & IBM Consoles for blade servers.
• Administration and configuring of DNS and DHCP on Linux.
• Installing, configuring, Troubleshooting and management of VMWARE ESXi 5 and VMWARE vCenter Server 5/5/5.
• Experienced in configuring the remote VM servers and adding additional VM hosts.
• Creating and deploying of Virtual Machines from Templates and creating Snapshots, Clones of Virtual Machines for future Deployments.
• Good experience with VMware Update Manager and Host Update utility to install patches and updates on ESX hosts and virtual machines.
• New application/agent rollouts on Unix Estate as per the latest Superstack using HPSA.
• Audit remediation and liase with service owners to decide the implementation window.
• Self - regulation tasks to ensure 100% compliance of all superstack agents across Unix estate.
• Working Linux build/packaging/release related projects.
• Managing on calls with 24X7 and fix the issues within SLA.
• Experience on YUM Configuration and management.
• SME in decommissioning process of Unix and windows servers.
• Administration and configuring on Linux.
• Administration of Server Hardware using Aperture Data center tool and co-ordinating vendors for replacing faulty hardware parts.
• Creating and maintaining user accounts using Active Directory.
• Configuring kickstart in Linux and NIM in AIX for OS installing systems.
• Knowledge in system configurations with tools like Puppet, Ansible.
• Participates in a team responsible for the design, implementation, and automate deployments of systems, network, and storage hardware and software.

Environment: Linux 6.X, AIX 6.1, Solaris 10, Veritas Clustering 4.3, Shell scripting (Perl, Bash), Aperture, VMWare, CA Global Service Desk, HP Server Automation, IBM Websphere, Oracle Weblogic, Oracle 11g, CA Quality Center, Active Roles Server.

Confidential

Senior Technical Analyst

Responsibilities:

• Systems administration, maintenance and monitoring various day-to-day operations.
• Resolved system errors and crashes, disk space problems, huge file sizes, file system full errors.
• Administration and troubleshoot skills on Disks & File Systems for Linux and Solaris systems.
• Configured soft and hard links, NFS soft and hard mounts on Linux and Solaris servers.
• Troubleshoot and configure additional swap for Linux and Solaris servers.
• Documentation of all activities and preparing run books for Linux and Solaris systems.
• Remote management of Production, development & DR servers primarily built on RHEL.
• Experience working on server down issues and if necessary raising crisis calls to all support team and on call person.
• Raising Change Orders/Work Orders as per ITIL Standards and implementing them for any changes/upgrades and patching on the servers.
• Experience working on Virtual Machines using Vcenter Console.
• Actively participating in team meetings to discuss and analyzes production issues.
• Worked as SME on Server Decommissioning tasks for HK, UK & US regions according to region specific tasks.
• Performing Server Demise tasks for the Estate End to End by performing various decommissioning tasks till unracking the server from Data Center by Co-ordinating with Data Center Operations team.
• Red hat and UNIX latest OS installation on different architectures of the servers.
• Rotate logs using logrotate without performing any operation on Linux servers.
• Increase the size of LVM partition on Linux.
• Creating and maintaining user accounts using Active Directory.
• Worked on incidents using CA Global Service Desk ticketing tool.
• Having experience in deploying business applications by designing, automating.
• Worked with development teams to provide a consistent platform for software development.
• Experienced at managing the escalation of cross-functional problems with multiple vendors.
• Experience working on MI reporting for the team and share with business area.
• Having ability to quickly identify a problem and find solutions.
• Having ability to work under pressure with many assigned tasks and hard deadlines.

Environment: Linux 6.X, AIX 6.1, Solaris 10, Aperture, VMWare, CA Global Service Desk, HP Server Automation.

Confidential

Executive - IT

Responsibilities:

• Updates for potential distribution within the enterprise Update enterprise on key applications, patches, service packs on a quarterly basis
• Evaluate priority of distributions based on the following: Security requirements, management decision, business need, available bandwidth, other needs testing packages in isolation such as OAT, UAT & Proof of Concept before releasing to the enterprise for deployment.
• Working on Incident Queue(GSD) which we receive as faults from helpdesk.
• Procurement of Software using Ariba Buyer procurement tool.
• Working on complex requests.
• Troubleshooting software installation issues.
• Prepare Training plan, documents and uploading the procedural documents required for the team in sharepoint.
• Training new team members in the process and work closely throughout the learning curve and provide timely feedback by publishing learning curve report.
• Identify, analyze and provide documentation, which will increase the productivity of the process or to the Operations.
• Perform quality checks and provide regular feedback to analysts.
• Working on outstanding and exception reports for appropriate actions to avoid delays in completing the requests
• Handling referals and escalations from Customers
• Escalate appropriate requests to business area or other departments and notify the escalation to Line Manager.
• Capture systems & tools downtime issues and escalate appropriately
• Timely escalation of process issues and concerns which might impact the customer experience & service delivery.
• Identify root causes for complaints and work-towards permanent resolution to avoid complaints in future.
• Second Level Support to Entire South India ( Tamil Nadu, Karnataka and Andhra Pradesh) which has 20 properties.
• Worked as Team Leader by assigning jobs by preparing checklist to make error free operations.
• Patching of servers with new upgrades.
• Installation of RAID on IBM X346 & IBM X3650 Servers
• Design and setup of new properties (Including Cabling & Patching).
• Maintenance of Company’s Network and Infrastructure.
• Creating and maintaining user accounts using Active Directory.
• Installation and Maintenance of IBM X346 Servers and Workstations.
• Installation and Maintenance of Database using SQL Server.
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Create and maintain documentation and Visio diagrams as it relates to network configuration, network mapping, processes, and service records.
• Monitor and test network performance and provide network performance statistics and reports.
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
• Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
• Oversee new and existing equipment, hardware, and software upgrades.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Strong, hands-on technical knowledge of network and PC operating systems
• Working technical knowledge of current network hardware, protocols, and Internet standards
• Excellent network (LAN/WAN) troubleshooting experience.
• Competence with testing tools and procedures for voice and data circuits.
• Able to conduct research into networking issues and products as required.
• Installation of Digital Content.
• Administration of Lotus notes Client.
• Installation of wireless routers (Linksys).
• Administration and Maintenance of Vista Software which is separately made for multiplex theatres.
• Able to effectively prioritize tasks in a high-pressure environment.
• Support for Symantec Antivirus Unmanaged Client.

Environment: Windows 2003 server, Windows XP, MS SQL,SCCM, Active Directory, Citrix Client, MSTSC, Lotus Notes, Microsoft Office 2003/2007, Microsoft Visio, VISTA (Multiplex Ticketing Tool), Symantec Antivirus.