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Senior Technical Engineer Resume

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Wake Forest, NC

SUMMARY

  • As a Senior Technical Engineer with CenturyLink Corporation for 14 years,I was responsible for installation, troubleshooting and configuring various computer hardware, software, networking, routing, switching, messaging applications and VoIP technologies for enterprise network infrastructure on existing or newly implemented networks.
  • Confidentiality, integrity and availability of customer data with use of various firewalls technologies, encryption methods, protocols and procedures were frequently a part of day - to-day job. I maintained cryptographic messaging systems while servingin Confidential active duty military and reserve. Top Secret SBI/SCI clearance was required.
  • Currently have up to date certifications in VMware Data Center, ITIL, CCNA Routing and Switching and Various Vendor specific. Currently seeking CISSP Certification and pursuing career that will enhance experience and have a focus on networking and security.

PROFESSIONAL EXPERIENCE

Confidential, Wake Forest, NC

Senior Technical Engineer

Responsibilities:

  • Provide Tier-III level Support for Centurylink Field Technicians/System Designers for Installs, Upgrades, Maintenance and Troubles.
  • Develop and maintain / improve the Enterprise Infrastructure Architecture heavily based on VMware products to major Data Centers.
  • Managed and maintained all internal telecommunications, network security and infrastructure needs
  • Maintained accountability and operation of all network infrastructure, including routers, switches, servers, firewalls, and other communications equipment’s.
  • Provided network/server support for the development and customer deployment effort of a Client/Server.
  • Installed, Configured and maintained User ID’s, Roles, Group OU’s and Policies in Active Directory Infrastructure to include optimization and problem isolation and resolution for Enterprise solutions.
  • Performed and Created Disaster Recovery Backup and Restore Operations and Procedures and provided RCA (Root Cause Analysis) as they pertained to system failures and outages.
  • Support Legacy Nortel, Avaya and ShorTel PBX Systems and Call Center Products.
  • Responsible for Troubleshooting Hardware, Software and Configuration issues to conclusion.
  • Perform network site implementation/acceptance and activations as requested.
  • Configuring/Implementing Cisco 1100, 1600, 1700, 2500, 4500, 7206 and 7505 Series, Cisco Catalyst Switches 2900-6500.
  • Developed Office Communications server architecture for Centurylink.
  • The working understanding and troubleshooting of point to point, multipoint, private line, Ethernet and Serial Circuits. Deploy and support workstations, printers and servers
  • Troubleshooting TCP-IP, RAS, IPSEC.
  • Experience in configuring and troubleshooting in L2/L3 protocols.
  • Assisting customers with setting up basic TCP/IP settings for internet connections.
  • Installed and configured Linux Operating Systems to support various VOIP Applications. Performed various system upgrades and patching of Linux base applications and network interoperability with dissimilar systems.
  • Utilize UNIX and Linux for troubleshooting network issues by using the following commands: ping test, traceroutes, whois, nslookup, telnet, and other command customers to create/delete A, PTR, SOA -Records.
  • Experienced with Virtualization technologies, Installing and Configuring, VMware vSphere. Creation, Management, administration and maintenance of virtual servers and clients.
  • Installation, configuration and deployment of VMware products such as VMware Workstation, VMware Clients.Assist with implementation, development, infrastructuredesign.
  • Day-to-day infrastructure support for two data centers with tasks inclusive of troubleshooting, upgrades, and maintenance.
  • Experience with WebEx and remote troubleshooting.

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