IT Systems Manager Resume NYC, NY - Hire IT People

SUMMARY:

Proven leadership to initiate, implement, and enhance strategies, programs, and technologies as well as manage operations and applications within both small and large complex organizations. Results - oriented delivering on schedule & within budget, with strong leadership in customer management, strategic planning, project management, staff development, financial management, IT risk/security management, business process re-engineering, technology architecture, infrastructure design & networking.

PROFESSIONAL EXPERIENCE:

Confidential, NYC, NY

IT Systems Manager

Responsibilities:

Managed 24/7 IT department of 2 staff.
Delivered strategic projects on time and within budget to improve service and provide a strategic business advantage.
Managed and supported overall infrastructure (Cisco firewall, Switches, Aps, Router) for main office and 24 remote sites.
Relocated data center and Disaster Recovery to AWS and implemented Office 365.
Upgraded Windows server 2008 to Windows server 2016.
Migrated network Infrastructure to Cisco Meraki.

Confidential, Basking Ridge, NJ

Project Manager and Solution Architect

Responsibilities:

Project Manager responsible for Product development for MVP Alpha & Beta initiatives interacting with Security team, MNS/Network team, VNS team and advanced Comm.
Team to ensure to creating products that meet customer needs.
To create process for fast prototyping with partner customers in Alpha and Beta product stages prior to general availability launch.
Project coordinator for Confidential to gather information on the Confidential businesses such as state name, procurement vehicles, products in the contract, products owned, contract in negotiation and end date of contract for all states. Create a dataset via Microsoft Excel and design a pivot tables for easy queries.
Project Manager responsible for SDWAN & VNS V2 Solution Assurance project interacting with Ops & Planning Design, Systems Engineering, Life Cycle A&E and VES to ensure to creating of end to end design and customer engagement process to ensure customer satisfaction and product adherence.
Project Manager responsible for the HCE Marriott Project interacting with the Account Team, Marketing, Legal, Finance, and the Supplier to ensure we are meeting our SLAs and contractual agreements.
Designed PCM template workbook, created process workflow as well as procedures and processes.
Handled all Customer billing, product and service escalations.
As a Solution Architect I was responsible for the AIG Diversity Audit Project to validate diversity orders and implementations for the customer across three regions.

Confidential, Princeton, NJ

IT Director

Responsibilities:

Delivered strategic projects on time and within budget to improve service, eliminate audit findings, and provide a strategic business advantage.
Responsible for six technologies in support of Confidential ’s overall infrastructure(Citrix7.1, VMware 5.5, Cisco ASA, Routers, Switches),Exchange 2013, ERP system, Microsoft Dynamic and security operations focusing on LCMS (Learning Center Management System) application. Rollout Windows 10.

Confidential, Perth Amboy, NJ

Network Analyst

Responsibilities:

Managed and supported day to day operations for LAN/WAN, applications systems, and helpdesk including hardware and software to ensure service level agreements were accomplished. Managed supported Exchange 2010, Citrix 6.5, VMWare 5.5
EMC storage system, Checkpoint firewall, Cisco routers and switches.
Upgraded 3000 Windows 2008 users to Windows 2012.
Managed and supported day to day operations for LAN/WAN, applications systems, and helpdesk including hardware and software to ensure service level agreement accomplished.
Managed and supported IT staff in the areas of the helpdesk, ERP, network administration and application development to maintain high levels of network reliability.
Implemented, upgraded and managed MAS500 ERP application for finance department.
Managed and supported file share management via XenApp technology, centralized print server for sales, customer service rep and accounting.
Upgraded 200 Windows 2008 users to Windows 2012 Active Directory,Symantec Backup Exec 12.x and Exchange 2007.

Confidential, WARREN, NJ

Vice President for Host and Application Security Infrastructure

Responsibilities:

Managed 24/7 department of 10+ staff located in NJ, DE, FL and Singapore.
Delivered a number of strategic projects on time and within budget to improve service, eliminate audit findings, and provide a strategic business advantage.
Consolidated security operations from separate isolated functions into one strategic unit supporting the global business.
Responsible for 10 technologies in support of Citigroup’s overall security operations focusing on Host and application.

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It Systems Manager Resume

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