SUMMARY

• Passionate JIRA Administrator with over 8 years’ of experience in the industry and over 4 years’ of experience as a JIRA Administrator.
• I have managed users, workflow, group and projects in JIRA.
• I have experience reporting bugs, tracking defects, installing multiple databases as per the requirements all in JIRA.
• I also have hands on experience creating custom workflows, custom screens and custom fields.

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Sr.Jira Administrator/Developer

Responsibilities:

• Performed support and migration forJIRAversions 6.4 to 7.4.2 and Confluence migration from 5.6.5 to 6.3.2 and Fisheye and Crucible migration from 3.8.0 to 4.4.
• Experienced in performing Atlassian installations, migrations and plugin installation.
• Create complexJIRAworkflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Writing Groovy Scripts for REST Web services and deployment.
• Creating projects onJira, Service Desk and assign them Scrum and Kanban boards.
• Installed and managed plugins.
• As per project requirements, Created Workflows, Issue type Schemes, Permission Scheme, Screens and Screen Schemes, for multiple projects
• Implemented Standardized Bug Screens and workflows for SDLC which can be implemented to 4 different products (with the help of conditions, validators & post functions).
• Created events, email notification schemes and assigned project roles on JIRA
• Bulk imports from external source to - JIRA linking Tasks to Epics and creating Task and sub-tasks.
• Performance tuning on JIRAby deleting inactive workflows, screens, field configuration not associated with any project.
• Bulk update issues.
• Documented and reported the status of Deployment, to Project Team and Management.
• Automated and enhanced JIRA workflows, JQL functions, custom fields with Script Runner Add on.
• Installed and configured qTest for JIRA Test Management.
• Build custom JIRAdashboards with time tracking gadgets in real-time.
• Added Workflow functionality, scripted Validators, Conditions and Post-Functions.
• Created System Services for Automatic Backups.
• Monitored the servers and Linux scripts time to time and performed troubleshooting steps, tested and installed the latest software on server for end-users.
• Worked on confluence - Assigned user personal space and aided in using Confluence.
• Built templates and dashboards for customized views of the data specific to each group and line of business.

Environment: JIRA, Confluence, GIT, Jenkins, REST API, Linux, J2EE, SQL Server, Windows/NT, Bugzilla, Confluence, Bamboo, Stash/Bit bucket, MYSQL, Portfolio, GIT.CSV, Microsoft Office.

Confidential, Holyoke, MA

Sr. JIRA Administrator/Developer

Responsibilities:

• Installing and configuring Jira on Linux and Windows
• Installation of different databases such as MySql, PostgreSQL
• Integrating Jira with PostgreSQL Database
• Installing, configuring and upgrading Confluence.
• JIRA development with JAVA and Groovy scripting.
• End to End Integration development from JIRA to Service Now using Restful calls using JAVA/ Grovvy.
• Writing Groovy Scripts for REST Web services and deployment
• Integrating confuluence with Jira
• Responsible for maintaining all Confluence Spaces
• Creating and managing JIRA projects, workflows, permissions, users, etc.
• Worked on various add-ons in confluence such as confluence questions, confluence calendars, Gliffy and hip chat
• Integration experience on JIRA with Confluence with plug-ins and development
• Ability to construct custom dashboards using various filter types in JIRA.
• Implemented new features ingroovyprogramming language as a part of Jenkins continuous delivery.
• Writing GroovyScripts for deployment and REST Services clients.
• Worked on various projects within department and created detailed technical documentation.
• Jira customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Installing add-ons such as Zephyr,Jira agile, Service desk, tempo, portfolio, Arsenale Dataplane .
• Extensively worked on auto creation of issue templates and quick sub tasks and misc workflows
• Configure Agile Boards - Scrum and Kanban
• Integrating JIRA with Confluence, Fisheye, bamboo and stash
• Backup and Restore procedures
• Setup JIRA for Test Case Management, project management and bug tracking
• Notification scheme forJira, service desk and Zephyr plug-ins
• Ability to construct custom dashboards using various filter types in JIRA
• Creating and managing users on Crowd2 directory
• Worked on RoboHead in creating PRS and scheduling the jobs.
• Working knowledge on migrating RoboHead to Jira
• Worked with different teams like User Exp, Promotions, Production, testing, dev-ops, PM, Scrum Master
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Installing and configuring Bit bucket, bamboo on various servers and connecting to the external databases
• Creating, managing and deleting repositories for bit bucket
• Ability to set the permissions for repositories worked on adding an SSH key to an accounts and troubleshooting SSH issues
• Ability to Grant users and groups access
• Ability to work on branch management
• Managing users, groups and their permissions.
• Create accounts for your collaborators, and organize these into groups with permissions.
• Managing databases, data and backups.
• Setting up services, including Elastic Bamboo, to perform build and Managing security for agents and Elastic Bamboo.
• Ability to Administering HipChat server
• Inviting people to HipChat
• Adding and removing users
• Creating rooms and managing users and groups for chat
• Integrating HipChat with Jira, confluence etc
• Ability to construct custom dashboards using various filter types in JIRA
• Craft ware Search Linked Issues forJIRA forJIRA (Server)
• JIRA Capture (formerly Bonfire) forJIRA
• Ability to write custom JQL (Jira Query Language)
• Strong analytical skills
• Training Users on usingJira andJira Agile

Environment: Atlassian Suite ( Jira software, Confluence, crowd2, fish eye, bamboo, stash, add-ons zephyr, issue templates, quick sub tasks, misc workflows, service desk), tomcat, GIT, Java/J2EE, HipChat.

Sr. JIRA Administrator/Developer

Responsibilities:

• JIRA/Confluence/Crowd tools usage and administration.
• Created and modified JIRA workflows including project workflows, field configurations, notification schemes, etc. in JIRA
• Worked on JQL filters, Dashboards, Gadgets
• LDAP/AD user management move from one environment to other environments.
• Maintained and administered GIT source code tool.
• Created Branches, Labels and performed Merges in Stash and GIT.
• Troubleshooting Apache tomcat server and error debugging
• Coordinate with Atlassian Support team at times during production migration.
• Upgradation, Migration and Fine tuning of Jira/Confluence instance
• Integrating Jira with Stash/Crowd/Hipchat/Bitbucket Server
• Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users, etc.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Responsible for Managing user permissions for tools according to the needs of projects and teams
• Performed application and system administration tasks, including data backups and scheduled jobs
• Worked closely with other teams to define best practices for using lab tools across the organization and company
• Regular review, clean-up, management and configuration of JIRA accounts and work closely with the different teams like LDAP, Network, and Infrastructure
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr
• Worked on JIRA for tracking and updating the JIRA tickets
• Research and utilize industry standard methods and techniques.
• Trained teammates in using JIRA/Confluence.
• Experienced customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes.
• Installed Plugins in JIRA and integrated them with Confluence.
• Guided, and assisted people across the organization in use of JIRA/Confluence.
• Excellent communication skills, both verbal and written
• Strong work ethic with good time management.
• Good problem solving skills along with quick decision making.
• Installed and maintained Jira and Confluence systems in a Linux environment

JIRA Administrator/ Atlassian Tools Administrator

Responsibilities:

• Experience on Setup and configuration of Postgres database, user roles and permissions as a pre-requisite for the setup of Atlassian tools
• Installed Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible, Stash) on Linux environments with Postgres database
• Performed Atlassian Tools (JIRA, Confluence, Bamboo) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons
• Performed smoke tests for upgrade checks
• Worked on administration and user support of Atlassian Tools, add-ons and customization
• Migrated issues from Robohead to Jira for a specific project
• Building and Administering the Jenkins Continuous Integration servers.
• Maintaining Git repos and Jenkins for builds.
• Integrated Jira with other project management software tools like HPQC
• Create projects on Jira and assigned Jira Agile boards
• Created Custom workflows, custom screens and custom fields on Jira
• Maintain JIRA backups.
• Knowledge of LDAP / Active Directory authentic action.
• Integrate JIRA and Confluence (for User management and Issues/Pages sharing)
• Additionally, maintain and administer Confluence
• Enhance JIRA application to customize as required.
• Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
• Worked on Apache servers and hosted Jira from Amazon Infrastructure.
• Created events, email notification schemes and assigned project roles on Jira
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence
• Worked on Bamboo- Build triggers and Build dependencies
• Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields

Environment: JIRA, Java/J2EE Ant, Maven, Tomcat, Jboss, Websphere, weblogic, SVN, Jenkins, shell, bash, perforce, Atlassian Tools (JIRA, Confluence, Bamboo, Fisheye, Crucible), Tomcat Server, ANT

JIRA Administrator

Responsibilities:

• Used JIRA for issue tracking issues.
• Created custom workflows, screens and Custom fields for Jira
• Setup the email handlers and notification schemes.
• Worked on MYSQL database
• Manually migrated Jira from 4.4 to 5.1 standalone Jira on Linux server
• Enabled attachments plugin manually
• Raised migration issues with Atlassian support team and followed the workaround.
• Raised up gradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions
• Worked on day to day Build and deployments in pre prod and production environments
• Troubleshooting deployment issues in complex environments.
• Worked in managing VMs in Amazon using AWS and EC2.
• Assisted and trained new engineers to understand the deployment process.
• Provided on-call support for production issues.
• Handled several projects go-live deployment/upgrade activities
• Involved in Subversion to GIT migration projects.

Environment: Subversion, Remedy, Jira, Web Logic, GIT, Jenkins, Maven, Chef, Web Sphere Application Server, Linux, Perl, ANT, Shell, TIBCO, Tomcat

Jr. Build and Release Engineer

Responsibilities:

• Provided CM and Build support for more than 5 different applications, built and deployed to the production and lower environment.
• Created User manual on using Atlassian Products ( Jira/Confluence) and trained end users project wise
• Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
• Worked on Apache servers and hosted Jira from Amazon Infrastructure.
• Worked on JIRA for tracking and updating the JIRA tickets.
• Managed environments DEV, QA, UAT and PROD for various releases and designed instance strategies
• Used VMware VSphere, VCenter to create VMs managed these VMs on various ESX hosts.
• Worked in managing VMs in Amazon using AWS and EC2.
• Created and Maintained Subversion repositories, branches and tags.
• Coordinate/assist developers with establishing and applying appropriate branching, labeling/naming conventions using Subversion source control.
• Developed build and deployment script using ANT, Shell to Setup development and QA environments
• Created custom dashboards, advance filters and formula based fields.
• Worked on external import tools like CSV, Bugzilla, Pivotal tracker, JSON.

Confidential

Linux System Administrator

Responsibilities:

• Developed and supported the Software Release Management and procedures using agile/scrum.
• Performed all necessary day-to-day Subversion/CVS support for different projects.
• Responsible for design and maintenance of the Subversion/CVS Repositories, views, and the access control strategies for different parallel development teams
• Worked with code review tools like OpenGrok and indexing tool Lucene
• Used the Python scripts and the Solaris Environment to configure the tools
• Worked on configuring the Routing Rules in the web server
• Configured the JDBC/JMS in the application servers
• Designed and implemented Subversion and CVS metadata including elements, labels, attributes, triggers and hyperlinks.
• Implemented & maintained the branching, merging and build/release strategies utilizing Subversion/CVS.