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Service Engineer Resume

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HoustoN

SUMMARY

  • More TEMPthan 8 years of IT industry experience in Installing, maintaining, troubleshooting web applications on IIS servers.
  • Experience in database administration and supporting MS SQL /Server’s 2008/2005/2000/7.0 in Development/Testing/Production.
  • Good experience in migrating web applications between different versions of IIS servers and hands on experience in deploying websites on IIS 5.0/6.0/7.0.
  • Experience in configuring multiple web sites on same machines by using host headers and multiple IP addresses
  • Good experience in configuring web server security and windows firewall rules for web servers
  • Good experience writing scripts to automate IIS administrations tasks.
  • Good experience in configuring ASP.NET web application configuration files and machine.config files.
  • Azure Platform development and deployment concepts.
  • Close interface with Windows Azure Multi - Factor Autantication Engineering to communicate bug-related data and help with reproducing complex customer scenarios.
  • Documenting all findings for other Windows Azure Multi-Factor Autantication Systems functions KB solutions, defects, RFEs. Provide input to Engineering / Product Management
  • Good experience in installing Database servers and configuring database security.
  • In-depth experience performing IIS log analysis to identify web server issues.
  • Good experience in measuring web application performance by using Performance monitor and profiler tools .
  • Good experience in debugging IIS and ASP.NET issues using debugging tools such as DEBUG DIAG, log parser and monitoring tools.
  • Good experience configuring SSL certificates for IIS applications.
  • Experience in creating Application Pools and assigning them to web applications
  • Working noledge with DNS servers
  • Hands-on support and managing hardware and software load balancers such as NLB and F5 Big IP in cluster environment and in supporting and managing web farms.
  • Good experience in writing TSQL and stored procedures.
  • Experience in MS SQL Server client/server connectivity, query optimization, back-up/recovery, running Database Consistency Checks using DBCC.
  • Experience in increasing the Availability time for mission critical Databases by setting up mirroring for any time failover
  • Experience in installing and configuring Database mirroring and replication
  • Good experience in virtualization and involved in planning and building virtual environment using Confidential Hyper-v.
  • Data Center strategy, capacity, migration/consolidation
  • Data Management: storage optimization, consolidation, data protection
  • Good experience using SCVMM tool to configure Hyper-v machines.
  • Good experience in trouble shooting SCOM alerts.
  • Good experience installing SharePoint servers and configuring SharePoint properties.
  • Checking connections from IIS web servers and SQL servers and troubleshooting.
  • Experience in Installation, applying patches, configuring, upgrade and troubleshooting of SQL Server 2008/05 on Windows Servers Clustered and Hyper-V environment.
  • Good experience in working with Octopus version 3.9/4.0 and 4.1
  • Good experience in SQL Server 2008 New concepts like Replication, Log shipping, backup compression, Data compression and using new data types and OLAP.
  • T-SQL stored procedure development, analysis, and troubleshooting, performance and tuning.
  • Good working noledge in creating indexes, retrieving data using joins, and familiar with different T-SQL queries and sub queries.
  • Manage VMware Distributed Resource Scheduler (DRS), vMotion and High Availability (HA) Clusters. Worked closely with Storage and Networking teams to manage the allocated EMC SAN, Fiber and Networking Infrastructure.
  • Experience working on EMC SAN storage technologies in DR site.

TECHNICAL SKILLS

Operating Systems: WINDOWS NT/ 2000/2003/2008/2008 R2 SERVERS

Databases: SQL Server 2008/2005

WEB/APP Servers: IIS 5/6/7/7.5/8

Virtualization: Hyper-v, VMware

Monitoring: SCOM, Keynote, Site Scope

Load Balancers: Network load balancer (NLB), F5 Big IP, Net Scalar, L4 Load balancer

Other tools: IIS 6.0/7.0/7.5/8 Administration, NLB / F5 BIG IP, ASP.NET 2/3/3.5/4, SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP

PROFESSIONAL EXPERIENCE

Confidential, Houston

Service Engineer

Responsibilities:

  • Infrastructure Deployment: Storage, IP networks, and distributed compute core services.
  • Logical provisioning - Application hosting services.
  • Business Aligned Change - WINTEL SA changes for all GTI supported production assets.
  • Client Delivery - Provides a uniform central costumer interface for all the interactions with IPD.
  • Quality Performance Management - Ensuring all IPD provisioned servers are complaint and meticulously tested against engineering standards in preparation for successful release into production.
  • Coordinate design and integration of total system including subsystems.
  • Risks and controls Ensuring IPD’s risk and control agenda is in line with corporate standards and audit results are satisfactory.
  • Working on Wintel IAC work orders using TAMs tool on assigned working orders.
  • ESF Merge Event on weekends.
  • EPV break glass for password for every 24 hours for particular domain.
  • Log into you're designated server.
  • ESF Merge Verification. Recheck the hardware for issues and list any issues so you can open a ticket when done.
  • Report back on the chat that the server is good, we will relay that information to the main bridge and LOB reps.
  • Manually check drives, make note of label and size.
  • If the system log/application log didn’t capture, do a manual check after filtering the log for “Error” and tan only check for the last 5 days of anything that’s a show stopper, read the error.
  • ALL - If a physical server, check the hardware health via the DOM (Dell) or HP OS tools.
  • Provide hardware, OS version and platform version (HP, Dell, etc).
  • Open a P2 ticket with X1gsogohbx.
  • Coordinate with CISD and the Vendor as needed for the replacement.
  • If the hardware failure is preventing the server from booting up and running, make sure to have CISD raise a “P1 Case with the hardware vendor.”
  • Post event validation.

Confidential, Redmond, Washington

Service Engineer

Responsibilities:

  • Manage, maintain and report on the farm web, application, index, query and database servers in accordance with best practices.
  • Manage and administer the SharePoint site collection and sub site(s)
  • Perform configuration and setup of the SharePoint environment
  • Integrate and administer reporting services (SSRS) into the SharePoint environment including user groups, report publishing and data security.
  • Develop technical documentation on applications and systems
  • Coordinate design and integration of total system including subsystems.
  • Researches and recommends technology to improve the current systems.
  • Contribute in the research and development of service offerings surrounding SharePoint 2010 as well as evaluating complementary products such as migration and administrative tools.
  • Designed and implemented Data View Web Parts, Data Driven SharePoint based Web Sites and its Master Pages; and displaying data that is pulled from Confidential SQL Server database.
  • Created and designed Custom Workflows and configured those Workflows, automated common SharePoint administrative tasks
  • Install SharePoint Products based on deployment methods
  • Data Center strategy, capacity, migration/consolidation
  • Data Management: storage optimization, consolidation, data protection
  • Identify and escalate business and technical opportunities as appropriate.
  • Provide technical support during Major Incidents to ensure timely resolution of the problem/outages and validate root cause to minimize business disruptions
  • Managing Content Deployment settings and maintaining its path & Jobs from Authoring Site Collection to Prod Site Collection.
  • Configuring Web parts, Managing Features and Solutions.
  • Plan and Implement backup and restore Site Collection.
  • Creating Web Applications, Site Collections and Sub Sites based on request.
  • Managing the content databases over the web applications in the farm.
  • Resolve the Space issues on servers by shrinking the Log files and data files.
  • Monitoring and Trouble Shooting the Deadlocks.
  • Monitoring Backup jobs and Resolve the Job failures.
  • MOSS 2007 Backup, Restoration and Recovery Procedures.
  • Provided Technical Support to end-users.
  • Configured User Autantication to applications and security configurations.
  • Creating SharePoint support site for users to use as a noledge base.
  • Used SharePoint Designer to customize portal sites.
  • Built business intelligence (BI) dashboards, Reports using Excel and Excel Services.
  • Involved in the Upgrade process of Sites from MOSS2007 to SharePoint 2010.
  • Configuring search scopes, updating Search front end to change the look and feel of search results.
  • Responsible for Analysis of business requirements, specifications
  • Meet with business and technical teams along to get complete understanding of the business requirements.
  • Capacity Plan, Design and Deploy Data Center Infrastructure Set up for SharePoint 2010.
  • Setup, configure and maintain SharePoint infrastructure for development, QA and production servers.
  • Administer existing IIS websites; maintain SharePoint databases, backups, restores and disaster recovery plan.
  • Responsible for production deployments, upgrades, patches and documentation. Providing Technical guidance.
  • Worked on Windows Cluster Services and SQL Cluster Services.
  • Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.
  • Worked closely with Database Administrator team and was involved in planning, developing database structures, maintaining security, running backups and recovery of SQL Server databases.
  • Experience in Database Security includes creating Logins and Roles for users to access the database. Managed security logins and worked with Windows autantication, SQL server autantication and mixed modes.
  • Experience in writing Maintenance Plans for Full, Differential and Transactional Log Backups.

Environment: IIS 6.0/7.0/7.5/8 Administration, NLB / F5 BIG IP, ASP.NET 2/3/3.5/4, SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP.

Confidential, ST Louis, MO

System Administrator

Responsibilities:

  • Responsible for Installing, configuring, and supporting IIS 7.0/7.5 web servers on windows server 2008/2008 R2 servers.
  • Deployed the ASP.Net and Web applications in IIS from the server and from different shared location to the target servers.
  • Deployed WCF web services and ASP.NET web services on IIS 7.0/7.5
  • Configured ASP.NET applications autantication and authorization properties to maintain ASP.NET web applications security
  • Responsible for configuring application pools under Classic/Integrated pipeline mode in various .NET framework (2.0/3.0/3.5/4.0 ) versions.
  • Migrated applications from IIS 6.0 to IIS 7.0.
  • Taking care of pre requests for servers before going for production.
  • Installed and configured SSL certificates in order to maintain security for the websites
  • Experience with Hyper-V, SCVMM and VMware ESX Server for virtualization.
  • Responsible for configuring IIS security and windows firewall rules
  • Good experience in implementing IIS7 advanced features like shared configuration and ARR.
  • Configured ASP.NET applications autantication and authorization properties to maintain ASP.NET web applications security
  • Responsible for measuring web applications performance and capacity planning
  • Configured failed request tracing to capture traces for IIS 7returns it with status code and verified that IIS 7captured the trace for the request.
  • Installing, configuring and managing VMware and Hyper-V machines in web farms
  • Configured and managed cluster environment for load balancing the traffic using NLB and F5BigIP.
  • Responsible for writing PowerShell scripting.
  • Responsible for building, migrating and assigning roles to servers using SCVMM.
  • Debugged IIS issues like memory leakage, security issues, and IIS logs using LogParser tool.
  • Developed and implemented database mirroring, recovery and log shipping
  • Good experience in configuring Domain Naming Servers (DNS) using Domain controllers (DCPROMO.exe)
  • Configured DFS and DFSR and good at troubleshooting in terms of replication.
  • Good experience managing servers by installing ipak and security hotfixes.
  • Provided 24X7 on call support.

Environment: IIS6.0/7.0/ Administration, NLB / F5 BIG IP, ASP.NET 2/3/3.5/4, SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP

Confidential, New York

Web Administrator

Responsibilities:

  • Responsible for configuring and deploying web applications on IIS servers and configuring windows 2003/2008.
  • Installed and configured SQL server 2008 R2.
  • Installed and configured virtual servers with HYPER-V.
  • Responsible for measuring web applications performance and capacity planning
  • Responsible for configuring IIS security and windows firewall rules
  • Performed debugging on CPU, memory and Network issues like memory leakage, high processor using applications and port problems.
  • Monitoring IIS application logs, System logs and security logs by using Event Viewer for troubleshooting application and windows server related issues.
  • Configured hardware load balancers and software load balancers.
  • Created SSL certificates for secure communication using the tool ssl admin.
  • Installed and configured SSL certificates to ensure web site security.
  • Configured host headers to configure multiple web sites on same IP and Port.
  • Configured ASP.NET applications autantication and authorization properties to maintain ASP.NET web applications security
  • Good experience in configuring Domain Naming Servers (DNS) using Domain controllers (DCPROMO.exe)
  • Involved in debugging IIS Web Server connection problems and Database connectivity problems.
  • Responsible for debugging IIS and ASP.NET related issues
  • Configured application pool properties and assigned them to various web applications
  • Wrote scripts to automate IIS administration tasks and wrote scripts to deploy web applications easily.
  • By using perfmon, SQL server profiler, Netmon tools, improved SQL server performance
  • Implemented and maintained backup and maintenance procedures to ensure reliability and coverage
  • Handled security, performance, and tuning issues on Web servers to optimize performance
  • Participated in disaster recovery planning and implementations.
  • Responsible for Hyper-v machines planning and building Hyper-v machines and clusters.
  • Good experience using SCVMM to deploy and monitor Hyper-v machines.
  • Managed the products and development databases including performance tuning, capacity planning, SQL Server clustering, database security configuration, and database continuity.
  • Development of automated daily, weekly and monthly system maintenance tasks such as database backup, replication verification, database integrity verification and indexing updates

Confidential

System Administrator

Responsibilities:

  • Oracle 9.2 database installation on IBM racks servers & Blade servers.
  • Tested installation of the Request Tracker & monitoring tools
  • Installed CVS on Linux and client on Windows.
  • Network related problem switch problems.
  • Installed the Mail servers, LDAP & RT
  • Installed perforce proxy.
  • Maintaining mail server, LDAP & RT.
  • Configured Send mail, Qmail with web interface.
  • Configured squid proxy server.
  • Installed Nagios monitoring tool on Linux.
  • Installed Mrtg, Ntop tools on Linux.
  • Installed LAMP server on LINUX for the installation of smarty software.
  • Installed Samba server on Linux for the GOLD leaf project.
  • Configuring ACS.
  • Configuring 802.1X clients.

Environment: IIS6.0/7.0/Administration, NLB / F5 BIG IP, ASP.NET 2/3/3.5/4, SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP

Confidential

Technical Administrator

Responsibilities:

  • Analyze and resolve or escalated problems.
  • Audit application backup policies and environments to ensure integrity of backup and recovery activities.
  • Document and implement changes to technical standards as required.
  • Ensure that customer satisfactory levels are exceeded
  • Managing Storage Units.
  • Managing backup policies.
  • Managing catalogs and images.
  • Media and Device Management
  • Troubleshooting on Backup, Devices and other NetBackup issues.
  • Managing Devices for backups.
  • Managing NDMP backup.

Environment: IIS6.0/Administration, NLB / F5 BIG IP, ASP.NET 2/3/3.5/4, SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP

Confidential

Associate Engineer

Responsibilities:

  • A virtual unique environmental view is created for every user in a Distributed network.
  • Creating application to access in a distributed environment from Confidential Database to Linux and vice versa.
  • Creating JDBC-ODBC Bridge to access the database.
  • Implementing RMI Server on a remote machine.
  • Binding objects to RMI Server.
  • Implementing RMI LAN and request object in client.
  • Implementing RMI Client.
  • Creating application by sharing the RMI object to a remote system and by invoking the local JAVA API.
  • Simulating the distributed access by sharing only the local JDBC API.

Environment: Windows XP, Linux 9.1 MySQL 5.1.11, MS Access

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