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Senior System Administrator Resume

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NyC

SUMMARY

  • 9 + years of Experience in Managing multiple geographical locations data center servers with dedicated backup technology tools CommVault and Net Backup
  • Providing support of the Backup environment for Events on regular basis, investigating and managing incidents and processes through Incident management application Service Now.
  • Incident Management: Working in Tickets, Service Request & Change Request and maintain SLA to meet business requirement.
  • Monitoring: Monitoring/Managing the Backup infrastructure and Commserver/ Media Agent Performance.
  • Installation: Client iDataAgent Installation (File System, Oracle, SQL, Virtual, Windows Cluster, SQL cluster), Service Pack Manual Installation, Migration to another data center & adding new clients for the environment in Simpana 11.
  • Backup Scheduling: Scheduling the backups as per the change requirements by overriding the schedule.
  • Library Management: Monitoring the Disc storage library and addressing to appropriate team to add/clear space. Troubleshooting issues with the Media Agent, mount paths and Libraries.
  • Restoration Process: Restoring the data as per the users request from the media within the retention period and from outside the retention period.
  • Troubleshoot: Troubleshooting all types of backup failures within the SLA process.
  • Policy Creation: Managing & creating different types of the storage & schedule policies.
  • Analyzing the Backup Failure Logs and troubleshooting the issue.
  • Engaging Commvault Tech Support Vendor to troubleshoot issues.
  • Coordinating with Service Management, Incident Management Team, Change Management Team & Vendors, to meet the SLA.
  • Analyzing the Major incidents which occur in Day - to-Day operation.
  • Knowledge Transfer: Sharing knowledge with colleagues and KT for new joiners to develop more efficient resolutions.
  • Audit Report Work: Working on Daily/weekly/monthly audit reports.
  • Knowledge on Storage Technologies Confidential XIV and NetApp storage

PROFESSIONAL EXPERIENCE

Confidential, NYC

Sr.Technical Consultant

Responsibilites:

  • Working Experience in Windows XP; Windows 7; Windows Server 2003; Windows Server 2008 R2.
  • Installing Commvaultagents in Windows and UNIX servers. Patching Media agents and Commvault servers.
  • Installing CommvaultSQL and oracle agents in Windows and UNIX.
  • Configuration of backups, storage policies and scheduling as per requirements.
  • Upgradation of backup software to higher versions.
  • Troubleshooting the backup issues by analyzing the logs.
  • Checking the Communication paths and accessibility by trouble shooting all network related issues
  • Troubleshooting the backup issues by analyzing the logs.
  • Analyzing the Backup Failure Logs and troubleshooting the issue.
  • Engaging Commvault Tech Support Vendor to troubleshoot issues
  • Monitoring Auxiliary Copy and Data aging job operations.

Confidential

Senior Technical Consultant

Responsibilites:

  • Designing and deploying Commvault backup Applications according to client’s requirement.
  • Reviewing daily backup failure report and fixing the issue.
  • Working Knowledge on Commserver, Media Agents and Client Configurations.
  • Working Knowledge on moving DDB from one media agent to new media agent.
  • Monitoring Auxiliary Copy and Data aging job operations.
  • Proficient on Commvault Client setup and different restore methodology.
  • Troubleshooting failed and pending jobs in CommVault environment extensively.
  • Working on Storage/ Schedule Policy Concept.
  • Responsible for all disk-based backups to ensure data is appropriately backed up and recoverable.
  • Troubleshooting communication/functional issues against Media Agent and Commserver.
  • Checking the Communication paths and accessibility by trouble shooting all network related issues
  • Able to deliver the services which was rated as 95% satisfactory by client.
  • Scheduling the backups as per the change requirements by overriding the schedule as and when required.
  • Reporting and escalating the unresolved issues.
  • Working Experience in Windows XP; Windows 7; Windows Server 2003; Windows Server 2008 R2.
  • Good working knowledge in troubleshooting of Confidential and HP tape libraries
  • Skilled in providing 24x7 supports for critical operation outages.

Confidential

Technical Specialist

Responsibilites:

  • Configuration of backups, storage policies and scheduling as per requirements in NetBackup
  • Troubleshooting the backup issues by analyzing the logs.
  • Reporting and escalating the unresolved issues.
  • Performing restores as per requests
  • Handling Customer requests and escalations from different teams
  • Acknowledge and resolve the incidents within the SLA
  • Schedule the daily weekly monthly backup reports and share the stakeholders

Confidential

Senior System Administrator

Responsibilites:

  • Installing Commvaultagents in Windows and UNIX servers. Patching Media agents and Commvault servers.
  • Installing CommvaultSQL and oracle agents in Windows and UNIX.
  • Configuration of backups, storage policies and scheduling as per requirements.
  • Upgradation of backup software to higher versions.
  • Troubleshooting the backup issues by analyzing the logs.
  • Performing Capture & Merge activities (Commcell Migration).
  • Configuring Sub clients and scheduling the backup daily/weekly/monthly.
  • Ensuring the completion of scheduled backup and availability of resources.
  • Troubleshooting failed and partially completed backups andperformance issues.

Confidential

Senior Administrator

Responsibilites:

  • Client iDataAgent Installation (File System, Oracle, SQL, Virtual, Windows Cluster, SQL cluster)
  • Configured Media agents, disk libraries and DDB storage polices.
  • SP upgrades for clients, Media agents and Commvault servers.
  • Administration of hardware infrastructure - Tape libraries and Drives
  • Monitoring/Managing the Backup infrastructure
  • Monitoring the Disc storage library and addressing to appropriate team to add/clear space. Troubleshooting issues with the Media Agent, mount paths and Libraries
  • Knowledge Transfer: Sharing knowledge with colleagues and KT for new joiners to develop more efficient resolutions.
  • Audit Report Work: Working on Daily/weekly/monthly audit reports

Confidential

Senioroperations professional

Responsibilites:

  • Preparing the Daily backup summary report for each Agents and prepared library utilization reports.
  • Configured Disk Library and DDB.
  • Configured VSA Backup.
  • Providing 24/7 support for Commvault Administration.
  • Experience to Installing Commvault agents like Server file system, SQL, Oracle, Exchange and VSA.
  • Patching Media agents and Commvault servers.
  • Created email alerts for issue backup and restore jobs.
  • Ensuring enough Scratch & cleaning Media’s are available.
  • Administration of hardware infrastructure - Tape libraries and Drives.
  • Maintaining Capacity management and Vendor management.
  • Providing support to Operation team for troubleshootingbackups

Confidential

Systems Engineer

Responsibilites:

  • Providing 24/7 support for Commvault Administration.
  • Providing production support including incident identification, incident documentation using Incident management tool - HP Service Center.
  • Installing Commvaultagents in Windows and UNIX servers. Patching Media agents and Commvault servers.
  • Installing CommvaultSQL and oracle agents in Windows and UNIX.
  • Configuration of backups, storage policies and scheduling as per requirements.
  • Upgradation of backup software to higher versions.
  • Troubleshooting the backup issues by analyzing the logs.
  • Performing Capture & Merge activities (Commcell Migration).
  • Configuring Sub clients and scheduling the backup daily/weekly/monthly.
  • Ensuring the completion of scheduled backup and availability of resources.
  • Troubleshooting failed and partially completed backups and also performance issues.
  • Ensuring enough Scratch &cleaning Media’s are available.
  • Administration of hardware infrastructure - Tape libraries and Drives.
  • Tape Library Reboot and Hardware Break fix / Vendor Co-ordination.
  • Exporting and importing Media’s and ensuring Monthly tape rotation to Offsite storage.
  • Generating weekly report on backup jobs and monthly reports on capacity management.
  • Escalating the issues related to Application and Hardware with respective vendors and Maintaining Vendor Management
  • Troubleshooting and solving problem by day-to-day call basics

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