Senior System Administrator Resume
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NyC
SUMMARY
- 9 + years of Experience in Managing multiple geographical locations data center servers with dedicated backup technology tools CommVault and Net Backup
- Providing support of the Backup environment for Events on regular basis, investigating and managing incidents and processes through Incident management application Service Now.
- Incident Management: Working in Tickets, Service Request & Change Request and maintain SLA to meet business requirement.
- Monitoring: Monitoring/Managing the Backup infrastructure and Commserver/ Media Agent Performance.
- Installation: Client iDataAgent Installation (File System, Oracle, SQL, Virtual, Windows Cluster, SQL cluster), Service Pack Manual Installation, Migration to another data center & adding new clients for the environment in Simpana 11.
- Backup Scheduling: Scheduling the backups as per the change requirements by overriding the schedule.
- Library Management: Monitoring the Disc storage library and addressing to appropriate team to add/clear space. Troubleshooting issues with the Media Agent, mount paths and Libraries.
- Restoration Process: Restoring the data as per the users request from the media within the retention period and from outside the retention period.
- Troubleshoot: Troubleshooting all types of backup failures within the SLA process.
- Policy Creation: Managing & creating different types of the storage & schedule policies.
- Analyzing the Backup Failure Logs and troubleshooting the issue.
- Engaging Commvault Tech Support Vendor to troubleshoot issues.
- Coordinating with Service Management, Incident Management Team, Change Management Team & Vendors, to meet the SLA.
- Analyzing the Major incidents which occur in Day - to-Day operation.
- Knowledge Transfer: Sharing knowledge with colleagues and KT for new joiners to develop more efficient resolutions.
- Audit Report Work: Working on Daily/weekly/monthly audit reports.
- Knowledge on Storage Technologies Confidential XIV and NetApp storage
PROFESSIONAL EXPERIENCE
Confidential, NYC
Sr.Technical Consultant
Responsibilites:
- Working Experience in Windows XP; Windows 7; Windows Server 2003; Windows Server 2008 R2.
- Installing Commvaultagents in Windows and UNIX servers. Patching Media agents and Commvault servers.
- Installing CommvaultSQL and oracle agents in Windows and UNIX.
- Configuration of backups, storage policies and scheduling as per requirements.
- Upgradation of backup software to higher versions.
- Troubleshooting the backup issues by analyzing the logs.
- Checking the Communication paths and accessibility by trouble shooting all network related issues
- Troubleshooting the backup issues by analyzing the logs.
- Analyzing the Backup Failure Logs and troubleshooting the issue.
- Engaging Commvault Tech Support Vendor to troubleshoot issues
- Monitoring Auxiliary Copy and Data aging job operations.
Confidential
Senior Technical Consultant
Responsibilites:
- Designing and deploying Commvault backup Applications according to client’s requirement.
- Reviewing daily backup failure report and fixing the issue.
- Working Knowledge on Commserver, Media Agents and Client Configurations.
- Working Knowledge on moving DDB from one media agent to new media agent.
- Monitoring Auxiliary Copy and Data aging job operations.
- Proficient on Commvault Client setup and different restore methodology.
- Troubleshooting failed and pending jobs in CommVault environment extensively.
- Working on Storage/ Schedule Policy Concept.
- Responsible for all disk-based backups to ensure data is appropriately backed up and recoverable.
- Troubleshooting communication/functional issues against Media Agent and Commserver.
- Checking the Communication paths and accessibility by trouble shooting all network related issues
- Able to deliver the services which was rated as 95% satisfactory by client.
- Scheduling the backups as per the change requirements by overriding the schedule as and when required.
- Reporting and escalating the unresolved issues.
- Working Experience in Windows XP; Windows 7; Windows Server 2003; Windows Server 2008 R2.
- Good working knowledge in troubleshooting of Confidential and HP tape libraries
- Skilled in providing 24x7 supports for critical operation outages.
Confidential
Technical Specialist
Responsibilites:
- Configuration of backups, storage policies and scheduling as per requirements in NetBackup
- Troubleshooting the backup issues by analyzing the logs.
- Reporting and escalating the unresolved issues.
- Performing restores as per requests
- Handling Customer requests and escalations from different teams
- Acknowledge and resolve the incidents within the SLA
- Schedule the daily weekly monthly backup reports and share the stakeholders
Confidential
Senior System Administrator
Responsibilites:
- Installing Commvaultagents in Windows and UNIX servers. Patching Media agents and Commvault servers.
- Installing CommvaultSQL and oracle agents in Windows and UNIX.
- Configuration of backups, storage policies and scheduling as per requirements.
- Upgradation of backup software to higher versions.
- Troubleshooting the backup issues by analyzing the logs.
- Performing Capture & Merge activities (Commcell Migration).
- Configuring Sub clients and scheduling the backup daily/weekly/monthly.
- Ensuring the completion of scheduled backup and availability of resources.
- Troubleshooting failed and partially completed backups andperformance issues.
Confidential
Senior Administrator
Responsibilites:
- Client iDataAgent Installation (File System, Oracle, SQL, Virtual, Windows Cluster, SQL cluster)
- Configured Media agents, disk libraries and DDB storage polices.
- SP upgrades for clients, Media agents and Commvault servers.
- Administration of hardware infrastructure - Tape libraries and Drives
- Monitoring/Managing the Backup infrastructure
- Monitoring the Disc storage library and addressing to appropriate team to add/clear space. Troubleshooting issues with the Media Agent, mount paths and Libraries
- Knowledge Transfer: Sharing knowledge with colleagues and KT for new joiners to develop more efficient resolutions.
- Audit Report Work: Working on Daily/weekly/monthly audit reports
Confidential
Senioroperations professional
Responsibilites:
- Preparing the Daily backup summary report for each Agents and prepared library utilization reports.
- Configured Disk Library and DDB.
- Configured VSA Backup.
- Providing 24/7 support for Commvault Administration.
- Experience to Installing Commvault agents like Server file system, SQL, Oracle, Exchange and VSA.
- Patching Media agents and Commvault servers.
- Created email alerts for issue backup and restore jobs.
- Ensuring enough Scratch & cleaning Media’s are available.
- Administration of hardware infrastructure - Tape libraries and Drives.
- Maintaining Capacity management and Vendor management.
- Providing support to Operation team for troubleshootingbackups
Confidential
Systems Engineer
Responsibilites:
- Providing 24/7 support for Commvault Administration.
- Providing production support including incident identification, incident documentation using Incident management tool - HP Service Center.
- Installing Commvaultagents in Windows and UNIX servers. Patching Media agents and Commvault servers.
- Installing CommvaultSQL and oracle agents in Windows and UNIX.
- Configuration of backups, storage policies and scheduling as per requirements.
- Upgradation of backup software to higher versions.
- Troubleshooting the backup issues by analyzing the logs.
- Performing Capture & Merge activities (Commcell Migration).
- Configuring Sub clients and scheduling the backup daily/weekly/monthly.
- Ensuring the completion of scheduled backup and availability of resources.
- Troubleshooting failed and partially completed backups and also performance issues.
- Ensuring enough Scratch &cleaning Media’s are available.
- Administration of hardware infrastructure - Tape libraries and Drives.
- Tape Library Reboot and Hardware Break fix / Vendor Co-ordination.
- Exporting and importing Media’s and ensuring Monthly tape rotation to Offsite storage.
- Generating weekly report on backup jobs and monthly reports on capacity management.
- Escalating the issues related to Application and Hardware with respective vendors and Maintaining Vendor Management
- Troubleshooting and solving problem by day-to-day call basics