PROFESSIONAL SUMMARY:

• Over 15 years of experience primarily focused in IBM WebSphere products - WebSphere Application Server, IBM WebSphere DataPower SOA Appliances and IBM WebSphere Portal Server and WebSphere MQ and MB.
• Expertise in installation, configuration, and clustering and administration of BPM PEGA Application server 7.3,8.1.5,8.1.9,8.4.1,8.4.4 and 8.5.3 on Linux Platform.
• Expertise in J2EE Application Deployments, monitoring, troubleshooting, migrations and performance tuning Pega Application servers.
• Experience in IBM WebSphere MQ server - Installation and configuration of MQ environment. Backing up and creating queue managers, channels, queues, troubleshooting MQ issues.
• Build CICD Systems like JIRA, Bit Bucket, Jenkins, Ansible and Puppet.
• Hands on experience in Pega migration projects from 7.1 to 7.3 (PRPC) and Robotic Process Automation (RPA). Worked on Pega Autonomic Event Services (AES).
• Experience in Performance monitoring of J2EE Applications using Tivoli Performance Viewer, Splunk, ITCAM and Wily IntroScope.
• Worked in BladeLogic automation server (BAS) for configuration and provisioning of new servers.
• Analyze Performance results & assist in Tuning WebSphere Application Server & J2EE Applications for Optimum Performance.
• Analyzed & tuned Heap, GC, Thread Pools, DB Connection pools for improving the application performance.
• Good experience in monitoring and troubleshooting issues & hands-on experience working with logs, traces and dump files using tools such as Log Analyzer, Heap Analyzer, and Core Analyzer & IBM Support Assistant.
• Experience in Performance estimations & Capacity planning/projections to meet the growing demands of the enterprise applications.
• Expertise in creating and installing SSL s on IBM http server, and IBM WebSphere.
• Experience in Tivoli access manager and directory server security configuration for server-side application resources.
• Experienced in setting up, configuring and implementing various authorization and authentication models including LDAP and LTPA
• Expertise in problem determination & troubleshooting of J2EE applications on WebSphere Application Server.
• Extensive experience in Planning, Installing, Configuring, Administering, Tuning, and Troubleshooting in Multi cell HA environment and Integrating IBM WebSphere Application Server, Websphere Portal, Websphere MQSeries.
• Extensive experience in migrating large scale applications from WebSphere 5.x to 6.x, 6.0 to 6.1 and 6.1 to 7.0.
• Experience in installing and creating Virtual Portals and assigning user populations (multiple realms).
• Experienced in applying Patches and Fixes for WebSphere Application Server & Portal Server.
• Experienced in configuration of cells, nodes, application servers, virtual hosts, session management & configuring IBM HTTP Server plug-ins
• Expert in WebSphere cluster Management including horizontal and vertical scaling and creation of nodes to avoid single point of failure and distribute user load for maximum availability.
• Configured Workload Management (WLM) for scalable applications through Server groups, Cloning, Clustering optimizing the performance of WAS Network Deployment architecture.
• Supported large scale three tier applications through the complete application life cycle getting involved in planning the application architecture as well as the middleware components architecture.
• Good Experience and knowledge of Capacity Management and Availability of infrastructure by assigning, reclaiming WebSphere Application Servers.
• Extensive, in-depth and hands on expertise in configuring environments by using WAS in testing, development and production.
• Expertise in implementing load balancing and fail-over using clustering (horizontal and vertical) methodologies.
• Well experienced in using wsadmin for configuration management.
• Install, Configure & Administer IBM HTTP Server.
• Experience working with IBM by creating Problem Management Record (PMR) & fixing bugs & issues.
• Experienced in solving tickets/issues for the users using ticketing system.
• Proven ability to define System requirements, recommending solutions, analyze capacity and makes appropriate modifications.
• On-call Production Support (24x7), monitoring and maintaining multiple Applications in Development, TEST, QA and Production Environments.

TECHNICAL SKILLS:

Operating Systems: Windows Linux - RHEL

Languages: Java1.5. 1.6, 1.7, 1.8

Middleware: IBM WebSphere Application Server IBM WebSphere Portal Server IBM WebSphere DataPower SOA Appliances F5 Load Balancer / HAProxy Siteminder Enterprise. WebLogic Server Tomcat and Apache JBoss Server

DevOps tools: Ansible Docker / OpenShift Puppet Jenkins JIRA and Bitbucket Artifactory

Troubleshooting tools: IBM heapAnalyzer IBM Support assistant PMAT for GC IBM Portal Log analyzer IBM HPEL logging JConsole Splunk Introscope.CA SiteScope TVRT

Script: JavaScript Bash.

Web Server: IBM Http Server

ECommerce: IBM WebSphere Commerce Server 7 FP7 Administration

Development Tool: IBM Web Sphere RAD 6.0 & Portal JSR 168 Portlet factory Eclipse 3.0

Remedy tools: JIRA Service Now SCM

Tools: & Utilities: Putty

Databases: MySQL Oracle DB2

Web Related: Servlets2.3, JSP1.2, JDBC and HTML

Domain Knowledge: Banking and Finance, Retail Industry, Telecom domain.

PROFESSIONAL EXPERIENCE:

Confidential, NEW JERSEY

Network / System Engineer Specialist

Responsibilities:

• Architecting and design of Pega 7.3 RPA infrastructure on WebSphere 8.5 and 9x.
• Installed and configured PEGA upgrades ( 8.1.5, 8.3.0.8.4.1 and 8.5.3).
• Troubleshooting PEGA server related issues with PEGA APP team.
• Update the keystore files, and Fix the vulnerability.
• Expertise in installation, configuration, and clustering and administration of BPM PEGA Application server 7.3,8.1.5,8.1.9,8.4.1,8.4.4 and 8.5.3 on Linux Platform
• Coordination with PEGA App team, release management team for the code deployment.
• Architecting and Implementation of Attivio 4.3 (AIE) - Enterprise search Portal for the bank.
• Architecting and Implementation of Palamida Server for scanning enterprise code. (Flexera)
• Designing and implementation of JIRA Datacenter product infrastructure for the bank of America
• Designing and implementation of Appian product on JBOSS.
• Installed and configured WebSphere Application Server Network Deployment for WAS 8.5.5 on Linux.
• Installed and configured IBM HTTP Web Server 8.0 and 8.5 on Linux.
• Installed and configured WebLogic server on Linux.
• Architecting and design of new applications for various platforms in Bank.
• Deployment and planning of major releases in the Global wealth investment platforms.
• Working with various team for new application design and architecture.
• Troubleshooting of all the environment like DEV, SIT, UAT and Production servers.
• Planning and interacting with development teams for proper transitions of applications.

Environment: Attivio Search Enterprise (AIE), Palamida, JIRA, Jenkins, Puppet, IBM Web Sphere Application Server 8.0/8.5, IBM HTTP Servers, WebLogic 12.2.1, Apache Tomcat on Linux.

Confidential

Application Package Engineer

Responsibilities:

• Batch scripting/modify the existing batch files as per the windows 7 compatibility format
• Application packaging compatibility test on windows 7
• To perform the User Acceptance Testing, Unit Testing, Integration testing, Locked Down Testing
• Test for compatibility of application in Win 7 images and determine complexity of remediation
• Understand the requirements of the application and the remediation to be done
• Provide solutions for applications that have functionality issues on different OS types
• Perform Quality Assurance (QA) of applications
• Enabling successful delivery of applications from the Offshore factory
• POC for movement of applications in the team and manage day-to-day operations
• Mentoring and enabling associates in delivery of applications
• Instrumental in devising SIPs and PIPs and a host of other CSI initiatives while continuing to drive them in Shared Services
• PPLS and ISO L2 support

Environment: Operating System Windows XP, Windows 7 x64, Windows 7 x86 Tools: Install shield

Confidential, memphis, TN

Sr. System Analyst

Responsibilities:

• OS Image / applications deployment in the production environment
• Coordination with business users and gather application requirement for software packaging and deployment
• Requirement analysis and technical validation for application compatibility
• Application Compatibility testing and remediation for Windows 7 platform
• Troubleshooting application compatibility and software packaging issues
• Coordination with deployment team for Operating System & Package deployment
• Hands and feet support on any application / operating system related issues

Environment: Operating System: Windows XP, Windows 7 x64, Windows 7 x86. Tools: Service-now IT service southern california Edison, Los Angeles, CA ( )

Confidential

System Analyst

Responsibilities:

• Reviewing, Analysis and Repackaging of applications, that include vendor supplied applications in open and locked down environments as per the requirement.
• To perform the Unit Testing, Integration testing, Locked Down Testing
• Peer Review and Quality Assurance testing of packages
• Introduced new templates and working procedures to deliver packages well before the deadline keeping the quality intact
• Test for compatibility of application in Win 7 images and determine complexity of remediation
• Understand the requirements of the application and the remediation to be done.
• Provide solutions for applications that have functionality issues on different OS types
• Perform Quality Assurance (QA) of applications
• Enabling successful delivery of applications from the Offshore factory
• POC for movement of applications in the team and manage day-to-day operations
• Mentoring and enabling associates in delivery of applications
• Instrumental in devising SIPs and PIPs and a host of other CSI initiatives while continuing to drive them in Shared Services

Environment: Operating System: Windows 7 x64, Windows 7 x86. Tools: AppDNA, App-v 5.1 and Admin studio

Confidential

Team Lead

Responsibilities:

• Application Assessment - Rationalization and priorities applications for Windows 7 deployment
• Coordination with business users and gather application requirement for software packaging and deployment
• Requirement analysis and technical validation for application compatibility
• Application Compatibility testing and remediation for Windows 7 platform
• Perform first level of smoke testing to validate installation and application functionality
• Build environment for User Acceptance Testing
• Facilitate User Acceptance Testing
• Coordinate with business users and application owner for User Acceptance Testing
• Gather and Review User Acceptance Test results and fix any open issues
• Troubleshooting application compatibility and software packaging issues
• Provide recommendation and solution for package deployment issues
• Coordination with deployment team for Operating System & Package deployment

Environment: Operating System: Windows XP, Windows 7 x64, Windows 7 x86. Tools: Wise Package Studio 8.0

Confidential

Team Lead

Responsibilities:

• Test for compatibility of application in Win 7 images and determine complexity of remediation
• Understand the requirements of the application and the remediation to be done.
• Provide solutions for applications that have functionality issues on different OS types
• Perform Quality Assurance (QA) of applications
• Enabling successful delivery of applications from the Offshore factory
• POC for movement of applications in the team and manage day-to-day operations
• Mentoring and enabling associates in delivery of applications
• Instrumental in devising SIPs and PIPs and a host of other CSI initiatives while continuing to drive them in Shared Services

Environment: Operating System: Windows XP, Windows 7 x64, Windows 7 x86. Tools: Wise Package Studio 8.0

Confidential

Team Lead

Responsibilities:

• Test for compatibility of application in Win 7 images and determine complexity of remediation
• Understand the requirements of the application and the remediation to be done.
• Provide solutions for applications that have functionality issues on different OS types
• Perform Quality Assurance of applications
• Enabling successful delivery of applications from the Offshore factory
• POC for movement of applications in the team and manage day-to-day operations
• Mentoring and enabling associates in delivery of applications
• Instrumental in devising SIPs and PIPs and a host of other CSI initiatives while continuing to drive them in Shared Services

Environment: Operating System: Windows XP, Windows 7 x64, Windows 7 x86. Tools: Wise Package Studio 8.0wartsila, INDIA ( )

Confidential

Technical Lead

Responsibilities:

• Understand the requirements of the application and the customization to be done.
• Understand the post install configuration to be implemented in the application
• Re-package the applications based on the requirement and the knock out conditions provided by the customer
• Provide solutions for applications that have functionality issues on different OS types
• Provide documentation on the issues and the possible remediation of the same for the applications

Environment: Operating System: Windows XP, Windows 7 x64. Tools: Install Shield 10.0, App-V, Picture Taker

Confidential

Technical Lead

Responsibilities:

• Logon to customer’s citrix environment
• Analyze and understand the logic implemented in XP scripts
• Tailor the scripts to suit the installation of application on Win 7 x64 and Win XP images
• Provide solutions for applications that have compatibility issues on different OS types
• Quality Assurance test of applications
• Leading the team in ensuring delivery of applications by mentoring and troubleshooting complex issues
• Created Standard Operating Procedure (SOP) for application Packaging for the client

Environment: Operating System Windows XP. Tools: AdminStudio 10, VMWare

Confidential

QA & Technical Lead

Responsibilities:

• Receive and download application media SFTP
• Analyze and understand the logic implemented in Net-Enteo scripts
• Re-package or sequence the applications based on the requirement and the knock out conditions provided by the customer
• Provide solutions for applications that have functionality issues on different OS types
• Quality Assurance test of applications
• Solutions for complex applications in Packaging and Sequencing
• Leading the team in ensuring delivery of applications by mentoring and troubleshooting complex issues and ensuring to meet deadlines

Environment: Operating System: Windows XP. Tools: Install shield 11.5, VMWare, Picture Taker, install rite, Filemon, Reg mon, proc mon, Beyond Compare

Confidential

Onsite Coordinator & QA Lead

Responsibilities:

• Interact with customer POC on the requirements for packaging and sequencing of applications
• Obtain the media from vendors as per requirements and interface with customer in providing solutions and expert advice on the approach to be adopted in packaging or virtualization of applications
• Creation of Package Request Forms (PRF) for applications to be packaged or profiled
• Coordinate with offshore team in Chennai to ensure delivery of applications
• Quality Assurance test of applications
• Coordinate UAT of applications with Application Owners and the concerned teams
• Creation of DSL as per ITIL process in accordance to the customer requirements
• Requirement gathering for the OS Image to be created and implementation of best practices.
• Collection of the inventory of drivers for various OEM desktops and laptops
• Creation of sysprep.inf and capture of OS build
• Setting up of Altiris PXE boot services via the Altiris console
• Deployment of OS via LANDesk OSD
• Reviewing, Analysis and Sequencing of applications, that include vendor supplied applications in JH OS build.
• Testing of sequenced applications in App V Client
• Streaming and Testing of applications in Lab environment like the production environment

Environment: Operating System: Windows XP. Tools: Microsoft App-V 4.5, Microsoft Hyper V, Reg Mon, File Mon, Icon Finder, Icon Extractor

Confidential

Team Member & Process Analyst

Responsibilities:

• Reviewing, Analysis and Repackaging of applications, that include vendor supplied applications in open and locked down environments as per the requirement.
• To perform the Unit Testing, Integration testing, Locked Down Testing
• Peer Review and Quality Assurance testing of packages
• Introduced new templates and working procedures to deliver packages well before the deadline keeping the quality intact
• Quality & Process Management
• Process Standardization and documentation
• Creation of ITSM standard documents pertaining to the project
• Creation and periodic updating of Service Management Plan
• Introduction of SIPs (Service Improvement Plan) for enhancing service delivery
• associates for process improvements and enabling improved service delivery
• Project Management
• Managed the ISO 20K for the project
• SCM Coordinator - Software/ Document Configuration management for the project
• Metrics management for the project - First Pass Yield, Time and Quality SLA, Response Time SLA, Task Order Metrics and Resource Productivity
• Creating and reviewing Project metrics and artifacts - Monthly Metrics Book, Project Management Review presentations
• Active involvement in DMI, TMI and AMI improvement in the project
• Project Risk Management including Risk tracking, Risk Assessment
• Creating and updating of Plan, Induction Plan, Team Details and Resource Management Plan
• Rigorous tracking and maintenance of Knowledge Management and Infrastructure Plans
• Creating/ Reviewing weekly presentations for the governance call
• Creating and updating of Release Management procedure
• Business Continuity Plan (BCP) Coordinator to ensure service continuity in case of exigencies

Environment: Operating System: Windows XP. Tools: Install shield, VM ware, Reg Mon, File Mon, Beyond Compare, Picture Taker, Icon Finder, Icon Extractor