OBJECTIVE

• Obtain employment in the field of IT where I can leverage my technical and leadership skills.
• Strong desire to work in a leading edge environment and achieve a lasting career with a forward - thinking company.

SUMMARY

• Passion for IT service management and systems engineering for high-profile web, ecommerce and online banking sites.
• Experienced Systems Engineer working with enterprise architecture, improving manageability and streamlining operations through automation.
• My breadth of systems knowledge and effective communication skills enables me to solve complex engineering challenges and delight customers.
• Unafraid to challenge the status quo and possess a mindset for protecting the customer experience.
• Written for Confidential Media (Windows IT Magazine) about scripting and approaches to automate computer administration.
• Founder of Confidential ; a professional services company solving challenges with System Center products.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Sr. Service Engineer

Responsibilities:

• Author systems architecture specifications; review software specifications and provide infrastructure guidance
• Planning, scoping and choreographing global infrastructure and cloud service implementations
• Design and implementation of solution to monitor Azure cloud services and generate alerts
• Cultivating cross-org partnerships to deploy a new hardware platform within the Confidential data centers
• Provision Azure and AutoPilot environments to enable feature deployment into production
• Hardware and services lifecycle planning within Confidential data centers and Windows Azure subscriptions
• Create playbook documentation for troubleshooting live service and operationalizing services
• Participate in post-mortems, triage issues, gathering data and driving improvements back to Development
• Ensure platform and services are designed to operate within Confidential standards and security practices
• Skilled in leading discussions to action oriented outcomes; landing accountabilities and task ownership
• Server management, Windows Azure, cloud services, storage accounts, account security and monitoring

Confidential, Redmond, WA

Sr. Service Engineer

Responsibilities:

• Service discovery, diagramming and support of complex multi-platform service architecture
• Automating repetitive tasks and troubleshooting processes through PowerShell
• Extrapolating health models from service dependencies when instrumentation is nonexistent
• Improved service availability of infrastructure analyzing and correcting AutoPilot scale units
• Provide Service Engineering expertise to PM, Dev and SDETs within multi-discipline, agile feature team
• Document incident management and Operational process workflows for DevOps on-call
• Coordinate hardware procurement and data center resources across organizations
• Drive monitoring and optics improvements of service health
• Evaluated paradigms for scalable and resilient cloud gaming storage
• Evangelist for common configuration across AutoPilot environment and Azure subscriptions

Confidential, Redmond, WA

Lead Sr. Service Engineer

Responsibilities:

• Proven technical manager leading a team of systems engineers specializing in monitoring
• Drive resolution of monitoring platform instability issues and decreased alert noise by orders of magnitude
• Enhanced monitoring optics by identifying KPIs and measuring availability through SLA reports
• Developed POC to monitor Azure hosted applications with custom SCOM management packs
• Implemented an automated daily audit to proactively detect configuration drift and unhealthy components
• Ownership of entire BPOS monitoring tools stack (SCOM, Keynote, custom synthetics)
• Authored functional specifications and health models for custom application management packs
• Reduce deployment costs by raising quality bar and implementing MP authoring best practices
• Improved the existing design to enable resilient monitoring systems for DR and capacity
• Engineered and deployed large-scale SCOM 2007 and 2012 management groups in secure environments
• Design, evangelize and implement security solutions spanning the Office 365 Org
• Envision creative monitoring solutions to work across O365 technologies and teams (security MPs)
• Support infrastructure systems lifecycle from procurement through decommission
• Lead daily triage meeting to review issues, project status and assign work items to vendors
• PO management, invoice approvals and forecasting department FY needs (budget over 1 million dollars)
• Resource allocation for projects and customer monitoring requests (management pack development)
• Created new and refined existing processes to streamline incoming workflow to department
• Research feasibility of technologies such as Splunk, Orchestrator, SCVMM and SCCM through POC

Confidential, Kirkland, WA

Sr. Consultant

Responsibilities:

• Infrastructure and operations management consulting (design, troubleshooting, improvements)
• Project Manager for monitoring solutions within the Confidential manageability consulting practice
• On-time delivery of all projects using tested and mature project management disciplines
• Author commercial SCOM management packs for server roles within Windows Server 2008
• Analyze legacy MPs to ensure parity, upgradability and consistent monitoring experience with new MPs
• Management packs developed for the SCOM Product Group are downloadable from the Confidential catalog
• Health modeling and building XML management packs conforming to best practices learned in the field
• Configure virtual environments using Hyper-V and SCVMM for management pack testing
• Provide Operations Manager training, automation, support, bug fixes and documentation

Confidential, Seattle, WA

Architect II

Responsibilities:

• Lead Architect for System Center Operations Manager 2007 management groups
• Migration of MOM 2005 to SCOM 2007 including infrastructure and management pack conversion
• Updating custom XML based management packs and managing monitor overrides
• Evaluation, testing and recommendations for implementation of management packs in PPE and PROD
• PowerShell scripting to automate MP builds, deployment and administration of SCOM
• Liaison between project, product and development teams to implement updates during release cycles
• Maintain balance between projects and resources within production and development environments
• Drive and define monitoring standards and specifications for Ops and off-shore Tier 1 Support teams

Confidential, Bellevue, WA

Lead Systems Engineer

Responsibilities:

• Managed North American operations team, delivering Internet advertising and video downloads
• Liaison between Project/Product/Development teams, coordinating weekly code releases
• Automate time consuming tasks and evangelize best practices amongst peers and executives
• Design reviews; manage workflow and deliverables for daily work requests and Ops related projects
• Monitor resource utilization within production environments and implement improvements
• Manage vendor relationships and refine server management techniques
• Develop and define policies, standards and documentation for peers and off-shore NOC
• Implemented a QA environment for e2e pre-deployment process testing and improve quality of releases
• Accountable for troubleshooting and maintaining corporate and production resources
• Confidential Exchange 2003, Windows 2003, IIS, Active Directory, SQL 2005, clustering, SMTP servers, Operations Manager 2007, Shavlik patch management

Confidential, Redmond, WA

Systems Engineer

Responsibilities:

• Provide engineering support and implementation of complex live.com Internet systems
• Participate as a key member in an operations team focused on delivering MSN services
• Support content publishing platform feeding content from disparate sources into the MSN portal
• Consult with product development and test teams during pre-release product cycles
• Perform application performance monitoring and analysis to resolve production systems issues
• Planned and migrated antiquated monitoring tools to MOM 2005 across MSN shared platform
• Deployed the first SQL 2005 mirrored system in MSN production as alternative to other HA solutions

Confidential, Issaquah, WA

Ecommerce Analyst

Responsibilities:

• Ownership of complex infrastructure projects and evaluating emerging technology
• F5 BIG-IP load balancer upgrade of all production and test environments (total 14)
• Developed complex server deployment automation for all production, test and Developer computers
• Subject matter expert for scripted server deployments and administrative automation
• Designed and deployed enterprise monitoring solution using Confidential MOM 2000 and 2005
• Systems engineering, identifying performance bottleneck, support procedures and capacity planning
• System security auditing, mentoring junior staff members and final escalation point for technical issues

Confidential, Bothell, WA

Sr. Web Administrator

Responsibilities:

• Administrator for production systems that comprise a growing revenue stream for the corporation
• Appropriated colocation facility to house the highly available n-tier Internet infrastructure
• Developed a scripted automation framework for deploying Windows 2000 Server
• Performance monitoring, troubleshooting and maintenance of the server systems
• Deploy and management of Watch Guard and Nokia Check Point FW-1 / VPN-1 devices
• Cisco wireless access points, configuration of Dell, Cisco & Extreme network switches
• Deployed redundant F5 Big-IPs for load balancing and SSL management
• Implemented a corporate network monitoring solution using MRTG