OBJECTIVE

• Seeking the position of IT manager engineering with over seven years of experience with PDM/PLM manufacturing Engineering process development and, Engineering construction industry.

Core Competencies

• More than seven years In - depth knowledge of CAD designing with strong knowledge of graphic designing
• Comprehensive knowledge of Autodesk products latest versions 2013, Pro/Engineer and Solid Works
• Perform multiple tasks on various PLM projects as Business Analyst, Change Management Specialist, PLM Architect, and PLM Technical Specialist
• Proficient in Microsoft Office Suite and Microsoft SharePoint
• Possess effective leadership, organizational and communication skills
• Ability to handle multiple tasks and work under pressure

TECHNICAL SKILLS

Operating Systems: Windows, NT-OS 8, and Novell 4.X, 5.X; familiarity with Linux, Unix, and Apple OS

Applications: Microsoft Windows, Microsoft Office Suites, Microsoft SharePoint full PML, MS Exchange and Visual Studio, and Adobe Suite CS and Macromedia Studio MX, Autodesk Product ( AutoCAD Civil 3D, Electrical, Mechanical, Vanilla, Navisworks, Map 3D, 3D MAX, Maya, and Autodesk Vault Professional PDM/PLM with Buzzsaw for collaboration between global offices), Master CAM Net Objects, Map info, SolidWorks Professional with PDM/PML

Mathworks product: Encase Forensics software, MISYS, Citrix, and Crystal reports

Hardware: Compaq, IBM, HP, Gateway, Dell, and Apple Servers and workstations, firewall, Cisco routers, switches, voicemail, phone switches, SAN's

PROFESSIONAL EXPERIENCE

Confidential

Global Support Manager

Responsibilities:

• Expert in technical documentation and database management for engineering processes
• Proficient in Autodesk products and other Engineering applications used in engineering design
• Ability to manage and execute a wide range of responsibilities in a limited time
• Excellent skills in planning, forecasting and problem solving
• Can easily cope up with stressful situations and motivate fellow workers
• Performed full range of Implementation and support services related to Autodesk Vault Professional Solution
• Ability to manage smooth flow of communication across different channels of an organization
• Handle responsibilities of supporting Engineering function including the management of the New Part creation and Engineering Change processes
• Perform maintenance of software and support conversions of 2D and 3D CAD software
• Responsible for providing technical support to Engineering team for CAD systems and related software and databases
• Responsible for Engineering process improvements and the development of efficient methods to organize, structure and store Engineering data
• Administer and maintain Engineering product data including, product data management, standards management, CAD model and drawing file management
• Perform administration of local Product Data/CAD File Management systems and ensure its conformance to Engineering policies, standards and guidelines PDM/PLM with SAP integration
• Assist CAD administrator in revising plans and in formatting drawing sets for installation
• Handle responsibilities of creating equipment lists as well as worked with the warehouse to allocate equipment of the project
• Perform responsibilities of implementing standards set for all drawings in the Design Drafting Department
• Make reports on the technical specifications provided by the research and development team for new products and renovation of existing products
• Made project reports, user manuals, maintenance and troubleshoot guide, etc.
• Trained users on safe use of industrial equipment and performed mock safety drills for any emergency caused due to equipment failure
• Developed various 3D CAD models with help of SolidWorks and prepared a prototype for them.
• Assisted in developing 2D drawings to 3D drawings.
• Coordinated with manufacturing teams and determined assemble component breakdowns

Confidential

IT Administrator/PM

Responsibilities:

• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Administered and maintained Microsoft Exchange Server and user accounts, and Microsoft Unified Messaging, and SharePoint Services
• Resolved Windows and Internet Explorer issues on desktop and laptop.
• Provided major repairs in accordance with outside vendors.
• Performed wiring and daily maintenance of internal computer systems.
• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports
• CITRIX and VPN based mobile/remote computing solutions, PCAnywhere, DameWare

Confidential

Computer Network Technician

Responsibilities:

• Provided Server, Network, PC/Workstation administration and support for the K-12 branches and administrative office
• Tracked and de-escalated technology and both computer and telephone equipment
• Maintain the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active Directory environment
• Research networking and application solutions for deployment within the organization
• Image and prepared pc’s and laptops for distribution to the end-users and for public Internet access
• Maintain and create user accounts and policies within Active Directory
• Configure/maintain Internet filtering and security on public access pc’s
• Mozilla (FireFox), Netscape Communicator, Opera web browsers, FTP, Email
• Maintain and apply security and operating system patches and enhancements on servers and pc’s

Confidential

IT Technician/Teaching Design

Responsibilities:

• Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment
• Administered multi-server Novell 5.1-6.5 with GroupWise 5.5
• Recommended, evaluated and purchased IT assets
• Maintained inventory of IT assets
• Purchased software licensing and tracked licensing compliance
• Designed and implemented multi-node network expansion
• Implemented Internet proxy/firewall and monitoring solution
• Maintained system tape backups and implemented disaster recovery plan
• Maintained all servers, PC’s, and Mac’s workstations and printers
• Help Desk / End-user support for hardware, software
• Designed and maintained corporate Intranet and Internet sites
• Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades
• Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.