System Engineer Resume Kansas City, MO - Hire IT People

Objective

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Kansas City, MO

Integration Architect - Technical Project Manager

Responsibilities:

Manage the planning, execution, documentation, and reporting of all testing stages of the Confidential implementation (Testing stages: Unit testing, System testing, Interface Testing, Integration Testing 1 & 2, Security Testing, High Availability/Failover Testing, Information Security Officer Testing, End User Acceptance, and Requirements Testing).
Act the liaison between all solution teams to reach agreement in design decisions and workflow development.
Provide weekly updates to the Project Work Plan regarding the progress of all project stages: Build, Testing, Validation, and Go-Live tasks,
Supported 8 successful Go Lives for 3 different clients.

Confidential - Kansas City, MO

System Engineer

Responsibilities:

Confidential - Washington, DC

IT Consultant - Sr. Tech Analyst

Responsibilities:

Perform all network administration tasks using Microsoft Windows Server 2003/2008 Active Directory.
Oversee email filters using MailMarshal.
Maintain Servers using Windows Server 2003/2008 environment.
Troubleshoot technical issues regarding MS Office 2007/2010 suite and all industry applications.
Perform Virus detection and cleanup using Sophos and Malwarebytes.
Maintain thorough record of trouble tickets/resolution using Footprints Ticketing System.

Confidential - Washington, DC

Tier II Technician

Responsibilities:

Install, troubleshoot and train users on all available software applications including: MS Office (Word, Excel, Outlook, Power Point, Access), Ipro, Concordance, Live Note 10, MS Visio, Blackberry desktop manager, VPN, Citrix.
Serve as secondline of support in assisting customers with technical issues.
Support users and LAN peripherals and devices.
Maintain thorough record of trouble tickets/resolution using ITSM Ticketing System.
Setup, troubleshoot, and support RIM’s Blackberry products using Blackberry Enterprise Server.
Setup, troubleshoot, and support Apple Iphone products using ActiveSync Server.
Perform Virus detection and cleanup using TrendMicro and Malwarebytes.
Maintain thorough record of trouble tickets/resolution using ITSM Ticketing System.
Ensure Service Level Agreements are being met.
Participate in network downtime, changing blades and testing IP phone system.

Confidential - Washington, DC

Hardware Technician

Responsibilities:

Troubleshoot, diagnose and repair broken desktops, laptops, printers and other peripherals.
Setup, terminate and move all workstations, including: hardware equipment, imaging, software installs, and all special IT needs the new user might have.
Design and use the imaging process using Symantec Ghost.
Install, troubleshoot and train users on all available software applications including: MS Office (Word, Excel, Outlook, Power Point, Access), Ipro, Concordance, Live Note 10, MS Visio, Blackberry desktop manager, VPN, Citrix.
Setup and support RIM’s Blackberry products using Blackberry Enterprise Server.
Provide desk side support for escalated service calls, as well as documenting reports for all incidents.
Keep track of all IT assets’ location and status.
Return all leased equipment in a timely manner
Setup Audio/Video and computer equipment for conference rooms, trial sites and temporary workspaces, coordinate with technicians in other offices the details of the setup, including: Webex, video conference, phone conferencing, etc.
Participate in network downtime: test and diagnose and replace Cisco blades if necessary.

Confidential - Washington, DC

Hardware Assistant

Responsibilities:

Assist with the repair process of repairing broken desktops, laptops, printers and other peripherals.
Setup, terminate and move all workstations, including: hardware equipment, imaging, software installs, and all special IT needs the new user might have.
Keep track of all IT assets’ location and status.