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Systems Support Lead / Systems Engineer Resume

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Dearborn, MI

SUMMARY

  • Strong Windows experience including, provisioned (install, configure, deploy) Windows servers (NT, 2000, 2003, 2008, 2012), Windows IIS, Windows SCCM, WSUS, Microsoft Active Directory, Microsoft Exchange and BackOffice, Windows SQL (Express, 2000, 2005), PC (laptop, desktop) deployment, maintenance, help desk support
  • Lead System Engineer for VMware datacenter virtualization
  • Experienced in Linux/Unix (RH/CentOS, Fedora, FreeBSD), DHCP, DNS, Postfix, SMTP, Mailscanner, Proxy server
  • Experience includes LAN/WAN, firewalls, troubleshooting, security patches, updates/ upgrades, imaging, and scripting skills
  • Planned, developed and executed highly complex projects entailing hardware and software upgrades, maintenance, and new implementations
  • Strong problem solving, communication and troubleshooting skills, addressed second and higher level technical problems not resolved by help desk staff
  • Experienced on Dell and IBM server hardware, EMC, EqualLogic SAN, EMC Legato disk - to-disk data backup system
  • MCSE training (course work completed)
  • VMware training (VCP 5 course work completed)

PROFESSIONAL EXPERIENCE

Confidential

Systems Support Lead / Systems Engineer

Responsibilities:

  • Provisioned (install, configure, deploy) Windows servers (NT, 2000, 2003, 2008, 2012)
  • Provisioned (install, configure, deploy) Windows Domain Controllers in AD
  • Provisioned (install, configure, deploy) DNS, IIS on Windows 2003/2008
  • Provisioned (install, configure, deploy) Windows Fileserver with DFS
  • Provisioned (install, configure, deploy) Windows Printservers & printers
  • Provisioned (install, configure, deploy) Windows SCCM server
  • Provisioned (install, configure, deploy) SQL servers (2000, 2005, Express)
  • Provisioned and maintained a RF handheld scanner system (DB & COM)
  • Provisioned (install, configure, deploy) Windows XP/7 desktop & laptop computers
  • Administered WSUS, deployed Windows updates to PCs via WSUS
  • Performed routine maintenance on Windows Servers like patches/updates & audits
  • Troubleshot & resolved user computers/servers/network problems
  • Provisioned (install, configure, deploy) Linux and Unix hosts (servers) on FreeBSD, CentOS, Fedora, and Ubuntu platforms
  • Provisioned (install, configure, deploy) Linux hosts such as apache webserver, proxy and reverse proxy, stunnel, ftp, purpose built appliances like SMF (Simple Machines)
  • Provisioned CentOS based mail relay, anti-virus and anti-spam appliance using mailscanner
  • Provisioned (install, configure, deploy) a turnkey email appliance based on CentOS, postfix, MYSQL, PHP, dovecot, and roundcube
  • Provisioned companywide DHCP and DNS based on FreeBSD
  • Provisioned a nagios IT infrastructure monitoring system
  • Provisioned (install, configure, deploy) a VMware infrastructure in datacenter
  • Virtualized all Windows, Linux/Unix hardware based hosts on VMware in datacenter
  • Provisioned FreeNAS
  • Maintained Linux/Unix hosts (patches, updates and upgrades)
  • Configured and maintained VPN
  • Configured and maintained network firewall
  • Provided Systems Support to a variety of different networks and systems.
  • Addressed user complaints in timely manner and resolved problems for users as well as department.
  • Prioritized Maximo trouble tickets and assigned tickets to staff based on staff expertise and availability.
  • Automated several routine work processes.
  • Purchased computing equipment through preferred vendors.
  • Coordinated and maintained liaison with outside technical support vendors.
  • Planned, developed and executed highly complex projects entailing hardware and software upgrades, maintenance, and new implementations.
  • Developed IT policies and procedures.
  • Formulated, submitted, and managed departmental budgets.
  • Submitted monthly periods reports to upper management.
  • Addressed second and higher level technical problems not resolved by help desk staff.
  • Through continuous process improvement, active communication, and relentless efforts created a super team of staff members who discharged their respective duties in highly effective manner.
  • Provisioning end user computing platforms like desktop and laptop computers (PC, Apple Mac), tablets (primarily iPad), as well as mobile smart phones, creating and maintaining standard images of operating systems. Responsible for all computer hardware asset inventory, asset tracking and asset management. Technology Support was tasked with companywide Microsoft Windows XP to Windows 7 migration.
  • Provide technical support to DMP’s customer service center (CSC) (call center for newspapers) and retention departments. CSC’s call center is based on Nortel Symphony on a Nortel PBX platform, with an audio and video recording backend running on Noble System’s Wygant application. Provision mobile telephone handsets for end user. Administer server based centralized faxing platform based on Bisom’s Faxcom application.
  • Computing platform: Dell server hardware and EMC and Equalogic SAN, NAS, VMware, Microsoft Active Directory, Microsoft Exchange and BackOffice, Windows IIS, Windows SQL (Express, 2000, 2005), EMC Legato disk-to-disk data backup system
  • Network: Cisco routers, Cisco and Nortel layer 2/3 switches, Cisco firewall and VPN, collapsed flat fiber optic backbone

Confidential

Systems Engineer

Responsibilities:

  • Installed Nagios, a network and systems devices monitoring system
  • Installed a virtualization test lab with VMware and Xen
  • Performed physical to virtual server hardware migration based on VMware platform
  • Designed and deployed hardware server virtualization project based on Dell hardware and EqualLogic SAN) and VMware virtualization operating system
  • Collaborated on a disk-to-disk data backup system project that replaced legacy tape based data backup system
  • Installed tested and deployed Tripwire, intrusion prevention system
  • Designed fiber linked multi path redundant network backbone upgrade
  • Migrated Novell NetWare 5 to Microsoft Windows Server 2003 (Active Directory)
  • Implemented network and computer systems security policy based on
  • Designed, installed, tested and deployed an internet mail relay with anti-virus and anti-spam based on Red Hat Linux, Postfix, ClamAV, and Spamassassin
  • Designed, installed, tested, and migrated IBM 5250 dumb terminals to
  • PC based TN5250 terminals on retired computers based on FreeBSD
  • Designed and deployed a point-to-point remote networks to corporate
  • Designed, installed, tested, and deployed companywide DHCP servers
  • Designed, installed, tested, and deployed corporate DNS (internal, split DNS)
  • Designed, installed, tested, and deployed a consolidated web (apache) proxy and reverse proxy server
  • Installed, tested, and deployed multiple Microsoft Windows SQL Servers for various in-house and third party applications
  • Installed and deployed a Blackberry BES server for corporate wireless email
  • Setup Linux based web servers based on apache, Windows IIS, and SharePoint, with backend proxy Linux servers, as needed for special projects, and campaigns
  • Upgraded Cisco 3030 VPN Concentrator software
  • Designed, installed and deployed companywide DHCP servers
  • Designed, built and deployed companywide BIND 9 DNS on FreeBSD Unix platform
  • Designed internet access load balancing schemes (using an Autonomous System Number, and, load balancing Cisco routers)
  • Deployed and maintained (security) access-lists on access point routers (Cisco PIX 501, Cisco PIX 525)
  • Migrated NAI Gauntlet firewalls to Cisco PIX 525 firewall appliance
  • Deployed Nortel Networks Passport (Accelar) layer 3 router-switches that replaced existing network backbone consisting of separate routers, hubs and switches, thereby optimizing and increasing network throughput and higher bandwidth utilization
  • Implemented Gauntlet (NAI) 5.5 (companywide) firewall (on Sun Solaris)project
  • Resolved and implemented all Y2K issues on equipment by equipment, and, prepared disaster recovery schemes for short term Y2K related outage, as well as permanent IT disaster recovery plans
  • Planned redundant TI based WAN and segmented LAN provisioning
  • Deployed a new physical plant network cabling infrastructure consisting of optical fiber risers and ethernet (RJ45/twisted pair) to switch closets
  • Migrated a mixed IPX and TCP/IP network protocol backbone to a pure TCP/IP network
  • Reorganized (network) computer room with collapsed backbone
  • Installed a Microsoft Exchange based email system for teh Detroit News, with Directory Synchronization with DNA’s Microsoft Mail, and SMTP function through teh firewall
  • Installed and deployed a DNA intranet
  • Deployed several NT domains with DNA, as well as at Detroit News, with
  • Planned, lab tested, migrated and consolidated DNA’s Novell NetWare LAN from NetWare 3.12 and 4.10 to NetWare 5, with incorporation of eDirectory (NetWare) NDS
  • Deployed an NT based Legato NetWorker companywide tape backup subsystem, with tape libraries housed on a StorageTek DLT silo. This tape backup subsystem backs up Novell, NT, Linux, as well as (various) Unix clients
  • Planned migration of Microsoft Windows NT 4.0 server based domains and Windows 9x desktop clients to Windows 2000/2003 Active Directory network system
  • Migrated DNA’s LAN based Microsoft Mail, with Exchange 5.5 SMTP functions, to an Exchange 2000 collaborative infrastructure
  • Set up a pilot project to demonstrate teh benefits of server hardware virtualization leveraging free license VMware virtualization software. Upon acceptance by IT management and approval of capital budget, designed a project for hardware virtualization of all major server hardware that meet teh minimum standards for virtualization.
  • Setup a companywide FreeBSD UNIX server based DHCP provision system and set up teh basic DNS structure for name resolution based on FreeBSD UNIX and BIND.
  • Designed, developed an in-house general purpose email system based entirely on open source applications (postfix, dovecot) that hosted virtual domains, user accounts maintained in a MYSQL database, with web based Roundcube frontend mail interface.
  • Teh Cisco IPSEC VPN was deployed with static user list teh administration of which being labor intensive and difficult to manage over time. Teh set up a Windows Servers based RADIUS autantication system leveraging Windows IAS RADIUS that autanticated VPN users to teh company’s Microsoft Active Directory.
  • As a Network Systems Engineer, collaborate and/or lead to provide technical guidance, support, and implementation of DNP’s centralized IT infrastructure. Also responsible for troubleshooting complex network problems and provide 24x7 network technical support. Some typical Long term projects completed, in planning, and, in implementation phases are:

Confidential, Dearborn, MI

LAN Analyst

Responsibilities:

  • As a member of corporate TCS, was responsible for campus LAN planning and implementation for new installs, refurbish/upgrade/change of existing networks, as well as troubleshoot complex LAN problems.
  • Duties include capacity planning, network layout design, network equipment specification, cost estimation, and coordination of vendor work.
  • Typical projects: new network design for Internet access; upgrade of a 10/Mbit Ethernet (10BaseT) LAN to Fast Ethernet (100BaseT) LAN, upgrade hub equipment; from old Synoptics Token Ring 3000 Concentrator to new Bay Networks 5000 multi-LAN Hub; baseline and troubleshoot LAN problem with help of Sniffer and other LAN investigative tools; resolve UNIX-to-NetWare printing problems; resolve Windows 95 NetWare Client32 boot-up problems; coordinate switch-over of RJE printers to Brixton gateway/NetWare Queue printers.
  • Also participated in various pilot project committees like IP address management with DHCP; impact on LAN/network bandwidth of Video systems on LAN; evaluation of network equipment like Network Interface Cards, full-duplex LAN testing tools, etc.
  • LAN OS: Novell NetWare 4.1; LAN Clients: Windows 95; Network equipment: Bay Networks Hubs and Switches; Routers: Cisco; structured cabling systems with collapsed backbone architecture.
  • Technical Analyst, Geometric Results, Inc., Southfield, MI, through 1-800- Network, Inc.
  • NetWare 3.11 networksupport; hardware and software installation, troubleshooting and upgrades; helpdesk management.

Confidential, Jackson, MI

LAN/WAN Technical Analyst

Responsibilities:

  • Transferred to corporate headquarters to provide "second level" technical support in teh Network Support and Services (NSS) group.
  • NSS is responsible for providing an integrated technical support to Confidential 's (CPC) 50+ Local Area Networks (LAN), located at various sites all over Michigan that is a part of CPC’s Wide Area Network (WAN).
  • Duties include assisting LAN administrators, troubleshoot hardware and software problems that arise on production LANs, test new LAN/WAN equipment (hardware/software) on test LANs for R&D, product evaluation and pre-installation purposes.

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