SUMMARY

• Highly skilled and experienced IT professional with expertise in systems analysis, database program development, Website creation and management, PC upgrades, end - user desktop and network support, with exceptional customer service skills.

TECHNICAL SKILLS

• Windows 7 Pro, XP, Vista, Operating systems, MS Office
• Windows Active Directory, Mac OS X
• Windows 2000/2003/2008 Servers
• Windows Remote Desktop
• Microsoft IIS 6.0, 7.0.
• Telnet
• Miva Merchant
• Mail Order Manager
• JIRA
• SiteLINK Ecommerce Integration
• EVault
• Veritas Backup Exec V 10.0
• ArcServe V. 7
• Symantec Ghost 2.5
• Citrix
• Subversion
• Adobe Pro 8.0
• Macromedia Dreamweaver MX 6.0
• Blackberry Enterprise Server
• Xinet Asset Management
• FlashNet
• Numara Track-It Help Desk and Asset Management Software
• Help Desk Authority 8.1
• Real VNC Viewer/PC Anywhere/Go To Meeting/Team Viewer
• Nortel Contivity VPN Client
• Microsoft Exchange 2003
• Microsoft SQL Server 6.5
• Microsoft Visual Fox Pro 9.0

PROFESSIONAL EXPERIENCE

Confidential, Madison, NJ

Technical Platform Specialist

Responsibilities:

• Manage regular code releases and patches; function as release manager
• Review and prioritize reported issues, communicate specific items to team members
• Ensure trouble tickets are resolved in a timely manner
• Interface with development vendors, Realogy IT support, Realogy help desk, and external data providers to identify, resolve, and communicate issues
• Demand root cause analysis and endeavor to implement prevention measures
• Work with Manager of Broker Products to target problem areas and work toward improvements
• Act as project lead and brand representative on initiatives affecting owned products.
• Assist the platform development team in developing, documenting and improving web content to ensure successful site creation
• Develop and deliver regular and timely reporting on maintenance releases, ticket tracking, and other relevant items.
• Assist department managers with completing yearly budget request and justifications
• Manage and implement all contractual invoicing for services provided by the organization to third parties

Confidential, Parsippany, NJ

Technical Support Specialist / Ecommerce Web Administrator

Responsibilities:

• Web site design, modification, and support using Macromedia Dream Weaver software for .ASP pages coded in HTML
• Launch and perform maintenance on client websites from initial development, using Microsoft Windows 2003/2008 servers running IIS 6.0/7.0
• Purchase, maintain, and install SSL (Secure Socket Layer) security certificates
• Configuring .ASP application using IIS to allow web service extensions and application mapping.
• Ability to troubleshoot IIS web servers and network issues
• Manage, configure, troubleshoot Windows Server 2003, IIS 6.0/7.0, .ASP, Microsoft SQL Server
• Installing and configuring Third party vendor applications and integration with IIS.
• Knowledge of Windows 2003 Active Directory including Group Policy Object creation and management, AD migration and backup/recovery best practice
• Responsible for all related requirements and implementation of PCI functionality
• Experience with deploying, maintaining, and troubleshooting Microsoft Exchange and Active Directory environments
• 24 hour on-call support of 700+ client websites using Dell Remote Console Switch and Net Op remote access software
• Assist clients with troubleshooting and solutions of proprietary software Mail Order Manager (MOM), Point of Purchase (POP) and SiteLINK (web integration) software
• Gather, document and translate client business requirements into functional specifications and technical requirements for the development of Mail Order Manager (MOM) software
• Communicate with co-workers, managers, and clients in both written and verbal form during project life cycle
• Review, repair and recover client data
• Assist with installations, downloads, upgrades, and software conversions
• Integrate third party credit card and shipping features with client web sites such as PayPal, Google, Checkout, Authorize.Net, Plug-N-Play, UPS, USPS, and FedEx
• Set up FTP access for websites
• Conduct web application security assessments involving manual and automated testing using web application vulnerability scanning/testing tools
• Lead meetings with business partners to scope security assessments and estimate resources required
• Consult with application developers on secure code development practices
• Develop and enforce secure coding policies, standards, and procedures

Confidential, Parsippany, NJ

Systems Support Specialist

Responsibilities:

• Install, configure, and maintain the organization's LAN server and workstations
• Create and manage organizational units, organize objects, set up group policies within Active Directory.
• Assist in the maintenance of the technical operations of the agency by providing help desk support for all users, as well as the primary contact for all high-level executives
• Organize off-site storage necessary for recovery processes, and oversee development of recovery procedures
• Manage monitoring, alerting, backups, anti-virus, anti-spam, etc. As well as off site storage, and data mirroring
• Perform the role of Backup Administrator to support centralized backup of servers
• Support business continuity exercises including yearly disaster recovery test
• Perform the role of Telco Administrator to resolve Telco related issues, support, and maintenance on Telecommunications PBX
• Manage multiple project implementations (ordering equipment, creating time lines, coordinating vendors, installing and configuring hardware and software)
• Coordinate hardware and software moves, adds, changes, and upgrades
• Maintain and update system inventory (computer equipment, available lines, digital & analog cards, etc.)
• Determine user specifications for hardware and software
• Participate and collaborate in Advertising pitches with Senior Executives, ensuring efficient visual and technical support

Confidential, Morristown, NJ

Technical Support Specialist / Technical Liaison

Responsibilities:

• Provided 2nd level technical support for the Parke-Davis and Pfizer Pharmaceutical field sales force
• Diagnosed various problems with laptops, printers, external floppy drives, and dial-up connection devices to determine if they were due to damaged hardware or user error
• Configured sales reps’ laptops by installing Dendrite’s Series 6 Electronic Territory Management software, Communication Manager, Adobe Acrobat and various printer drivers
• Entered SQL statements in Oracle to execute batch files and make updates to the Force Pharma database
• Troubleshoot VPN, Broadband, and Dialer issues
• Facilitated in two week hardware and software roll outs in Dallas and Philadelphia upgrading over 400 sales rep laptops
• Remote administration to configure user
• Basic project management
• Create SOP’s, documentation for Help Desk knowledge base
• Administered multiplatform user support to SmithKline Beecham Pharmaceutical field sales force
• Introduced new hires to the Power line software and detailed various administrative tasks and trouble shooting methods
• Guided field reps through their use of third party applications such as Microsoft Word, Excel, Power Point, and Lotus Notes
• Addressed connection problems between the host and remote users utilizing Connect Remote Ware by adjusting dialer properties and network configurations